Glass & Mirror Inc

The company seemed fine initially when they were ready to get our business. They were timely to come out and give us an estimate on our window glass replacement. They also called the next day with the dollar figure for the replacement. The price didn’t seem too bad so over the phone I placed the order and gave them my credit card information and was told they would call when the window came in and we could bring the window to them to be fixed within an hour or so. One month later and still no word. I have no idea how long these things take so called and left a message to find out a time frame for the window to come in. I received a call the next day stating they had no record of me or my order. I logged into my bank account and verified the date and the amount and the company that charged me. I was quickly put on hold and a few minutes later the woman returned and said that someone from the St. Paul office would need to call me back. I received a phone call back from an overly sarcastic man stating they had the window. When I said I had placed the order a month ago and wondered why no one had called his reply was that «they don’t tell the old man in St. Paul anything». That’s fine I can understand the humor but to me it seems like an unorganized way of doing your business. How does the office in Blaine where the woman called from NOT have any records of the orders placed in St. Paul. And considering I gave her my address which is in St. Paul, wouldn’t it be common sense to call that location to see if maybe they had the order?
Like I said, their initial contact was great. But to get the product was a bit stressful and highly unorganized. If there’s ever a time when we need to get another window replaced I will try another company and will not use Glass & MIrror Inc.

Ordered a custom mirror from them, and recieved it much quicker than I thought. The quality was good and the price was very fair. I would recommend them.