Becker Furniture World & Mattress

I am very disenchanted with a purchase I made from Becker Furniture World at Northtown Mall in Blaine. On December 23, 2015, I ordered $ 2500 of furniture (sofa and rocker/​recliner) with power recliners/​headrests. The furniture arrived and we picked it up on February 6.
Upon unpacking our furniture when we moved it into our home, I discovered that one of the power recliners didn’t work. I immediately called Becker to report the issue. It took 19 days to obtain a service call to fix the issue, and I explained exactly what wasn’t working when I placed the call.
So this morning, February 25, 2016, was the service call. The technician explained to me that the power recliner is defective from the factory and that he will now have to place an order for parts. I told Becker this same thing when I placed the service call, so why didn’t they have parts available for this service technician call when he arrived today? The technician estimated that it would take 4 – 5 weeks to get the parts, which I found totally ridiculous. Just a few minutes ago, I got a call from their service department telling me the company that provides the parts has an 8 week turnaround for parts, even worse! Once the parts arrive, then I will probably have to wait another 2 – 3 weeks again to obtain the return service call. This means that a sofa I picked up on February 6, 2015, might be functional by mid-​May if I am lucky.
I myself own a small business. I can obtain parts for any of my manufacturing equipment in no more than a week, even when I have to order from overseas! So why does Becker work with a company that can’t be responsive to their customer’s needs? I find this to be a form of fraud. They certainly don’t tell you these things when you purchase their furniture!
I have notified Becker that if my furniture cannot be repaired to my satisfaction within the next month, I will return the entire order and protest the charge with my credit card company. I refuse to wait 4 months for custom-​ordered funiture to be functional.
I will never purchase another item from Becker. This was my first experience with them and I wish I had read the negative reviews prior to this purchase. Be advised that my incident isn’t out of the norm from other reviews on this site.
Thank you.

Becker Furniture World was having a big sale and I found an office chair on sale that I really liked. I decided to purchase one but the sales associate (who was quite friendly and sociable) looked it up and said there was no chair available in their warehouse. So then he checked to see if he could order one and found that there were NONE available at all. So Becker Furniture World put a chair on sale that they didn’t even have.
At first the associate said they weren’t allowed to sell floor models but then checked with his supervisor and came back to say they would sell it. I asked what type of discount they would offer on a floor model. He checked with his supervisor and was told there would be no discount. So I asked to speak to the supervisor and explained that being a floor model there should be some discount, especially since they were offering a chair for sale that they didn’t even have available. The supervisor (who was less than sociable) said that he went and looked at the floor model and it looked like new — so no discount.
Customer service does not seem to be much of a priority for Becker Furniture World, Northtown. Luckily, I was able to find the same chair (new) online elsewhere for $ 2 cheaper.

I have bought pretty much all of my big furniture from Becker since I moved to my house a couple years ago and every experience has been a great experience. I am still in love with my dresser set, bed & bed frame, dinning room table, and a couple other things purchased that have been completely durable throughout the years. I’m excited for my new couches that will be delivered in the next couple weeks. I’ve also done their delivery method every time instead of store pick up and that has always been a good experience. They are usually pretty good about letting you know the time they should be there by and the quickness of setting it up. I have never had a bad experience with an employee at this Becker either. They are very knowledgable about their floor stock and I have probably had someone different every time and was pleased with each one. I would recommend this Becker furniture before the Roseville location (was there for an hour and wasn’t noticed by any employee)

We were contacted by Shane, the manager of Becker’s Blaine store. Shane was very good to deal with and was willing to assist us with our issue. I appreciate the time and assistance from Becker to remedy this situation. Thank you and we will be back to this store.

Bought 3500 dollars worth of furniture and guy told me I didnt qualify for free delivery even though I live 1.2 miles away. RIGHT. However, thank you to the two people who spoke of the horrible experiences buying the beds here because I was strongly considering Becker for my next furniture purchase but they have too many bad reviews so i am going to move along, Sorry BFW.

The last time I bought from Becker was 10 years ago from their main location in Becker, MN, which by the way was a great experience too. This was my first experience shopping at one of their satellite locations. I have never had a more pleasurable experience shopping for furniture. Our sales rep was very helpful and patient and not pushy at all. Every piece we purchased was in stock so we didn’t have to wait on anything. Setting up delivery was a snap and they were right on time. When the furniture arrived it was perfect and the delivery guys were nice and efficient in getting all the pieces moved in.

The fiancé and I decided our Christmas present this year would be a new bed. We started our shopping at Becker and though we were pretty sure one of the beds we saw there was the one we’d end up with, we checked out a few other places. After seeing nothing else we liked at other stores, we went back to Becker and spent about three hours looking at other beds before finally settling on one.
Initially the person we were working with said that they had four year interest free financing with no money down. After we made our selection and began filling out the paperwork, the sales person informed us that the «no money down» part was actually incorrect and that for the bed we had selected, we would need to put money down. Not a big deal but I would have appreciated them being up front about this. In hindsight, I think we should have taken this a sign to leave and not spend our money there.
Once we had all the paperwork and financing complete, we setup delivery for the following Saturday, six days later. On the morning they were supposed to deliver, we received a call from Becker and were informed that they wouldn’t be delivering the bed because they didn’t have it, hey didn’t know why they didn’t have it and indeed didn’t know when they would have it. This was obviously very frustrating. I understand, mistakes happen but they should have explained to us why they didn’t have the bed and when we should have expected it. After my fiancé made several calls to them, delivery was setup for the following Saturday. Again, this was very frustrating as she was having to call them and find out what was going on, rather then them proactively communicating with us. So, the day before our second delivery date, they again call and say they don’t have the bed, don’t know where the bed is or when we will have it. Fiancé calls several more times. After speaking with several managers who have to check on various things and with various other people before they can say for sure what is going on, she finally gets the real story. It turns out they do in fact have the bed, however they don’t have the mattress cover so the order is not complete and can’t be delivered. We ordered the mattress cover with the bed as they require a cover for the 60 night in home warranty. The manager tries to tell her that they can just deliver the bed and we can use it without the cover and even if we do need to return it, it will be fine. We spent nearly $ 4000 on this bed so clearly this is not a chance we are willing to take. The manager says he’s going to look into the mattress cover situation and will let us know we they will have the cover. Again, fiancé has to call them to find out what is going on. It turns out that none of their stores have these mattress covers and they don’t know when they’ll get them, but they thing maybe, in a few weeks, they might have one for us. Nice. So, in the meantime, we’re stuck using the same old shitty bed we wanted to replace.
To be clear, I understand things happen, supplies run out, it can be difficult to get things from suppliers. These things to me are not a big deal. What is a big deal is the way Becker has handled this problem. They could have been up front and proactive with us by letting us know straight away that they didn’t have the cover and that they would get us one as soon as possible. Instead, they seem to try and dodge the issue and have not once taken ownership of the problem and the fact that they have done a terrible job resolving us. Had Becker chosen to be up front with us then you would be reading an entirely different review right now.
Unfortunately for Becker, we are first time customers and will never spend another dime with them. Similarly I intend to let anyone who will listen know about the problems we have had with Becker and will recommend that they spend their money elsewhere.
UPDATE:
We did finally get our bed. After numerous calls to Becker to find out when they might get the mattress cover in, they offered us an alternative solution. They had another, equivalent mattress cover in stock and they could just give us that instead. Of course this was massivly frustrating to us when they could have offered this up as a solution much earlier.
After the bed was delivered, the fiancé got a call from one of the managers at Becker. Apparently they had come across this review and wanted to know how they could make things right. We both agreed that whatever they wanted to do for us could not result in us returning to their store. In otherwords, we didn’t want to be bought off with store credit after the experience we just went through. A week or so after this conversation, we received a letter in the mail from Becker’s sales director. The letter was what you’d expect, apologizing for our experience, etc. However what was not expected was that they included a $ 150 gift card to Manny’s Steakhouse as well as $ 300 in gift cards to Becker.