Papa John’s Pizza

do not order from here for delivery! 2+ hours everytime. Pizza sucks, customer service sucks. We were told we would get a call back after the driver was called. 30 mins later no call. 2 hours and 15 minutes today.

DO NOT ORDER FROM HERE UNLESS YOU ENJOY COLD FRISBEE STYLE PIZZA AND WAITING FOR 2+ HOURS. There are too many quality pizza establishments that would enjoy serving you. This location doesn’t know the meaning of customer service. Don’t waste your time and money.

I have ordered from here many times mostly for carry out in the past few years since it had initially opened up for business. It seems to have gone downhill. I didn’t even get to place my order today because I was on hold for 5 minutes and then was told to hold on and I waited another 15 minutes. Over 20 minutes of waiting before I decided to hang up. I wonder how long I would’ve been on hold before someone even picked up. This is unacceptable. The last time I went in to pick up a pizza, I walked in and stood there for about 8 minutes and nobody even asked what I was there for. I had to get someone’s attention to let them know I was there to pick up a pizza that had been sitting on the counter before I even got there. I figured it was mine. It’s a shame because I work close by and like the pizza but the customer service here is become terrible. I’ll never order from here again.

Just don’t bother with this place. Pizza usually arrives after about two hours and a few phone calls to check in. Unreal. Try ZZ’s instead.

Ordered from this location previously and pizza has been okay. My last few orders have been terrible, it seems as if they just can’t get it right. I try to give people the benefit of the doubt, as some days, things may just be off. With my last few orders the crust has been soggy/​wet underneath the toppings and overly floured/​tough on the outside. They’ve been getting it wrong more than right lately, so I give up. Contacted corporate and received this generic message:
«On behalf of Papa John’s Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John’s. We are truly sorry the problem from the restaurant caused your order not to meet expectations. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments have been sent to the Owners/​Operators for this location and someone should be contacting you soon.»
FYI no one ever contacted me.

The pizza was fine but all that stuck with me was the rude girl that I picked up my pizza from. This was months ago so hopefully they got rid of her. She was so rude slamming pizza boxes etc. it’s so close but what a shame. Probably still won’t go back anytime soon.

I have NEVER written a review on Unilocal,but my experience with this Papa John’s was beyond ridiculous. If you can avoid ordering from here please do. If I could give this store negative stars I would. I ordered a pizza for delivery at 6:00pm. The driver calls me at 7:13pm and can’t seem to find my apartment building. I understand that GPS does not always give perfect directions, but as I’m trying to explain to him where I live he begins fussing. He has a very thick accent and I really could not understand what he was saying. I hang up and call the store and explain the situation. The girl who answered the phone told me to try and talk to him because nobody there understands him either. WHAT??? I explain that that would not be possible and she informs me that he would be on his way. My pizza never came. I call the store back at 7:49 pm and they tell me that my order will be remade and re-​delivered. At 9:00 pm (my order still has not arrived) I called the store and again I am told that my order is on its way, this time free of charge. I ORDERED 3 HOURS AGO! At 9:49 I call the store back (again my order still has not arrived) and asked for the manager. He refuses to come to the phone. I am told that my order will be here in 35 minutes. Its is now 10:18pm. At this point my order is OVER 4 HOURS LATE! I don’t care of it is free, this is unacceptable. The only reason I keep calling the store and waiting for my order is because there are no groceries in the house and I do not have a vehicle to go pick up food from elsewhere. Trust me if I had other options, I wouldn’t even fool with this store. Corporate really needs to look into this store. From the unprofessional staff, the 4+ hour wait and the manager refusing to answer the phone, this store really needs some fixing. I have never had such a bad experience ordering food and I will never order from here again. It’s a shame too because I really do like Papa John’s. My order still has not come by the way.

The services is HORRIBLE, i spoke to a female and she was not only rude but spoke to me as i was a child and was trying to correct me. Sorry but no, that is rude and my pizza came 2 hours on the dot late. i live 7 minutes away.

Customer service… oh where art thou! Pizza mediocre. Very clean facility. ‘Nuff said.

It’s a papa johns, so I’m not expecting anything more than chain restaurant pizza, but the issue is that the last few times we ordered, it took more than an hour for delivery. At least one of the times I called and they had clearly forgotten to make my order, because the delivery guy said they had just sent him out with the food, not an hour ago, as the restaurant claimed.