Pep Boys

Tested my battery, which I knew was going. $ 18 — wanted to charge me $ 182 for the one «in stock»
Uh nooo — I am naïve w car stuff but even I know that’s a rip!
Went to Mr Brakes, where Ive been prior — $ 120 installed and much friendly service — BOOM!

So I drop my car off at 6pm for a oil change and let them know I will be picking it up the following day! I asked what is the earliest it could be done. The gentleman stated the earliest would be between 8:30 and 9:30. I explained its important it’s done by that time because I have work and need it to be completed as early as possible. (Especially since I’m dropping it off the night before, and a oil change should take 30mins tops!) I walk into pep boys at 9:55am. My car is no where near done!!! A different guy says it won’t be done until 10:30 (which means 11) I explained about speaking to the guy the night before and what we talked about… He states we had online appointments this morning too!
I’m really disappointed in pep boys in Blackwood! I’m not sure if they have enough people working or if the workers are communicating at all! But to wait 5 HOURS for a oil change is out of control!!! And to have the manager brush it off like oh well. After he sees a customer upset. Is not good customer service!
I will not be returning to this location! Ridiculous!!!