Carguts Incorporated

Stay away, dont even bother calling them… Such a waste of time. I called asking about a running board for a LEXUS LS 450. I asked if molding came with because its important that i have it included. I even told her i would handle the shipping to NY. She told me that «she cant guarantee that it comes with it and she is not even going to check.»? And then she hung up… How do places like this even survive? I guess that’s what they do just barely survive. So i decided to check there reviews and i wasn’t surprised one bit. AVOID THIS PLACE LIKE THE PLAGUE. I will stick with LKQ… These are the type of people that Give the industry a BAD NAME.

Try to locate a part that I’m looking for at
. I called Wednesday 10 for a part and Melissa told me they have it. Also Melissa tell me I have to provide credit card info place an order. I emailed 3 pages and wait till Saturday. Saturday someone text me the part you need we do not have. Tuesday 17 I find again same part appear at car-​parts and I call again to ask if they find it. Sale representative said we have a part but need credit card. I told her that Melissa got my info few days ago. She transfer me to Melissa and she was very rude said I told you we don’t have it…
Absolutely horrible customer service! The only reason they get 1 star is because I can’t go any lower!

Called for a part and spoke to a woman that refused to send my part to the nearest UPS pickup center (because packages are getting stolen from my doorstep) when I asked her why she couldn’t accommodate that simple request she began cussing me out for the next 2 minutes. Not exactly what I call good customer service.

Called about parts I needed, drove over an hour to get there and they cant find the parts. Rude does not begin to describe them, they told me not to come back, They don’t have to worry about that. Will never shop here again.

Was looking for a part and needed a picture, was told that they do not supply pictures until you place an order. Tony advised me that i should take my business elsewhere if I think the online reviews mean they are bad business. Unprofessional and felt like they did not care about my business.

These people put the JUNK in junkyard. Absolutely horrible to deal with! They send you the wrong parts and collect their money on a 25% restocking fee. Completely rude on the phone and curse nonstop. Read the other reviews and BEWARE of these thieves!

I have been a customer here for several years and always had good experiences. My personal preference in terms of cars has always been to own and drive low production models that are rare because I do not want to be like everyone else. When these cars get to be over 5 – 8 years old you get into trouble with some repairs because the manufacturer discontinues parts from their catalog and you are forced to go used. Even in the used car parts market things are hard to find for rare cars.
I have ordered things like brake calipers, broke boosters, and OEM CD changers from Car Guts and they have sent good parts almost all of the time. The prices are very reasonable and they pack/​ship quickly. Things get to me in Texas from SC within a week in most cases. Only once I had a part that did not work properly so I returned it and was sent a full refund (minus shipping cost) with a check in the mail within a week. They even maintain a database with customer information so if you are a repeat customer you do not have to start from scratch when ordering. I saw it is worth the risk of a used part with these guys because you only risk the shipping costs. If it works out you will save big time over LKQ that prices parts off of cars with over 100K miles on them at 50−70% the price of new which is insanity. LKQ is a public company so I try and avoid them for that reason alone. Car Guts is owner operated which s a form of business I like to support.