Budget Truck Rental

I reserved a moving truck through Budget online a month in advance and was supposed to pick it up at this location. I go to the location to pick it up at 9am the morning I was supposed to move and he said that he did not have any trucks available for me and «it’s not his problem». He didn’t apologize for the inconvience, he didn’t show any sympathy or empathy, just indifference to helping solve the problem. He simply didn’t care. So instead of calling budget himself to make the problem right, he gave me a brochure for Budget rentals customer service, and said «not my problem». He also mentioned that this happened to 5 other customers this morning. When calling Budget customer service, they took an hour and a half to call me back and directed me to a truck in North Carolina, refusing to give a discount or credit to make everything right.
Long story short– if you want a guaranteed reservation for a truck rental, this is not the place. Go up the road to enterprise or Penske for good customer service and a guaranteed rental.