Window World of Central Alabama

If I could give ZERO stars I would. DO NOT do business with Window World. I recently contacted them to inquire about replacing some windows. A salesman came and gave us an estimate, to which we agreed, and then we never heard from him again. I called back after several weeks and was told that the salesman had since been let go. Another salesman was sent out for a new estimate. Even though it shouldn’t have to be said, I told him that the exterior window frame color had to match our other windows. The salesman said that was no problem, and that the windows would match perfectly. The installer finally showed up almost 10 weeks later. Before he even started working, I brought to his attention that the exterior color of the new windows he brought in wasn’t the color we had previously agreed upon with the salesman and didn’t match the other windows. The installer told us that he had a «covering» that he’d put on after installation that matched the specified color. After installing the new windows, he then told us that they, in fact, were not the right color, and that the salesman had incorrectly filled out the order. He then said he would take care of it, and called who he said was the regional manager and assured us that window world would replace the windows immediately at no cost to us bc it was their mistake. After 2 weeks of hearing nothing we had to contact window world ourselves. After several days and multiple hours of phone calls, leaving messages, being transferred, put on hold, and hung up on, window world finally informed us that even though the salesman sold us one color window, he wrote in a different color on the order, and since we signed a contract, they are refusing to correct the problem. Instead of just admitting their mistake and making it right, they are proposing that we pay AGAIN to have the windows which we agreed upon in the first place installed. I strongly suggest you don’t waste your time with this shady, dishonest company that obviously has no integrity and cares more about their bottom line than providing their customers with anything even remotely resembling a quality product or customer service.