Wilson Computer Support

Disappointed experience. In short the problem with my laptop persists despite spending more $ 100 and even more valuable time. Despite instructions that my laptop was finished and will be at the same location which I dropped it off (off Valleydale) laptop was at a different location when it was available for pickup. The laptop was actually taken to a different location for repair and I had to drive to the other location in Pelham to pick it up. They initially overcharged my credit card which they did promptly correct/​refund. I was clearly told They could NOT print a correct receipt after the refund. What business survives this way?!
After getting back to my home office the same problem which prompted their «help» persisted. Waisted time and money and still have the same problem.

Worst place ever. They would never give me a price and said 35 just to tell me what is wrong, 75 per hour of work (without telling me how many hours they’d take) + cost of the part. All these for a simple computer plug. I used to live in Atlanta and there they give you a price. This place is weird and shady.

I am a regional manager within the real estate services industry and was visiting one of our properties in Hoover and it was brought to my attention we had been having internet issues on and off so quite some time. At this point in time, the problem had worsened and we were unable to efficiently run our business. I initially called Lyons Computers… do NOT go that route. We ended up worse off than we started. After that disaster, I called Wilson Computer Support. I have never had a better experience with a computer/​internet repair company in any other city than I did with Wilson at our company in Hoover. We were having internet connectivity issues and therefore issues with our wireless printer, so we had to essentially cease business operations until the issue was resolved. Wilson (our tech was David) came out maybe 30 minutes to an hour after I initially called. The cheesy photos Wilson has up on Unilocal are actually somewhat accurate. The tech was extremely professional and friendly. I gave him all the details I could with my lack of computer/​internet knowledge and he immediately got to work. He resolved the issue in maybe 2 – 3 hours. Every penny we paid was well worth their services, and the total cost was lower than what we anticipated. A couple days later, we did have another issue (due to the fault of one of our employees) and they quickly came back out to assist us at no charge. After each visit, we received detailed notes on the trouble shooting process and a personal email asking if all was okay. I cannot say enough about how much I appreciated help from this company and its employees. I recommend for any project, big or small.

Allan Wilson, the owner of the company emailed me regarding my experience, and was very understanding of the problem. He refunded me the full amount charged. It took a while, but I’m glad Wilson Computer came around and made me feel confident about using their services again.

A friend refered me to them and I was really suprised at how fast they where able to get my computer fixed. The price was reasonable and they did a good job of explaining what happened. I did have one problem when I got back home but they remotely connected to my computer and took care of it quick.