West Elm Furniture

We ordered a marble table from West Elm and it was absolutely beautiful. The customer service at the store was outstanding. They helped up order the item and arranged to be shipment to our home. I would give this place a 5 stars rating however we had issues with receiving our delivery on time and it was very frustrating trying to deal with their shipment department through the 1 – 800 number. The wait time on the phone was over 30 minutes every time we called and the customer associates were not very helpful. I would highly recommend their furniture but keep in mind you might have to deal with their call center and you won’t like the experience.

I don’t know why people hate this store so much. BEAUTIFUL DECOR! Breath taking and the prices are ridiculous. Definitely not Home Goods but also not Restoration Hardware. Will return again. Love this place

Just to follow up my existing review: today a parcel arrives but it is not obvious from whom based on the mailing label. Something I clearly didn’t order since my address has been totally bastardized and I am mystified how it even made it to my house. I open the box, and it’s a cushion cover from West Elm. Does not match the fabric, nor the style of the couch with which I am having an issue. Six months later, this is the best they can do. Fail.

This store is extremely poorly run. For one thing they are often understaffed — it’s hard to get a sales associate to help you. The sales never have any idea what is in stock or what is on the floor. They generally are useless. I usually go in, look around, and order what I want online. The store shouldn’t get any of the sales — they really do nothing to deserve it.

I have ordered patio furniture from west elm. Have not receive my complete order yet.

West elm in Birmingham is by far the worst furniture store based on customer service alone!!! Rude, unhelpful staff… and flat out lies about delivery date. We have to sleep on a mattress because they will not deliver our bed on time. Don’t spend your money here… Or online Bc their phone customer service is useless as well

I love West Elm. Order lots of stuff online. Decided to go and visit the Bham store. First time the person who assisted me with rug samples was totally unhelpful but I thought she must be having a bad day. When I recently went to return the rug samples the service was horrible. There were no people on the sales floor to assist with questions. No one at the register because they were busy answering questions from the floor or getting items from the stock room. I will stick to online ordering.

Very excited that MI finally has a West Elm. Beautiful store, quality furniture and (fairly) affordable prices that fit our style.
On top of that, the service is excellent as well. While my first visit or two to the store lacked charm, this week I was thrilled by the above and beyond service that Charles provided to me. No need to go into specifics, but sometimes a simple, kind gesture go a long way.
I’ll be back many times — thanks!

I’ve got to say I was so excited to hear West Elm opened a store in Birmimgham. I finally got my chance to check out their new store but my experience wasn’t what I expected. The store itself is beautiful, neat and very nicely displayed. I walked around and browsed the store for at least 15 minutes and not once did someone greet me, ask me for help or acknowledge I was there. I could maybe understand if it was a busy weekend but I was in there a Tuesday morning and hardly anyone was in there. I eventually just left without purchasing anything. Considering the other reviews, I’m hoping this was just a one time thing and I just caught them on an «off» day. I guess time will tell…

I was SO excited to see that a West Elm was moving into Birmingham, as I’m always buying off of their site. The store inside is impressive. Everything is put together very nicely– just as I imagined it.
The big complaint I have is the staff not being properly trained. I know the store just opened, but none of the staff members seem to know what’s going on. I went into the store to buy some curtains but realized I forgot the dimensions. They told me I could go home and order them. I called back 30 minutes later, was put on hold, then the guy said he would call me back. He ended up calling me back 3 TIMES just to place an online order. It took about 30 minutes when I could have done it myself in 1 minute. Anyway, he told me it would take 7 days to ship to store. I called a week later while I was in the Birmingham area, and was placed on hold for so long that I ended up walking into the store while they still had me on hold! 2 people even came on the line to ask why I was holding. Then I was told it actually takes 3 – 4 weeks for my curtains to come in by 2 different employees! No one on staff knew anything about my order, but one very nice young guy spent about 30 minutes looking for my curtains in the stock room. He never actually found my order, but just happened to open a box with the same exact curtains so I lucked out.
Also, while my husband was waiting, he found a throw blanket that he loved hanging on the wall, so he asked the price. After about 10 minutes, the associate came back and said it wasn’t for sale and it was just a floor model??? He said that some of the products are brand new and not even for sale yet. My question is, why have products on the floor that aren’t for sale?! Very strange.
I will say that the staff is very friendly and works very hard. It just seems they are not trained properly. Overall, I think this store has great potential once it works out the kinks.

I had the chance to finally check out West Elm last night and am I glad I stopped in! First off, the displays are BEAUTIFUL! Whomever designed the set ups has a real eye for design. The pieces are all unique and the perfect blend of modern/​trendy. If you are unsure what direction you want to go in for a room, this store is a great spot for ideas on design!
My next comment is on how friendly and knowledgable the staff is. Everyone I had the chance to come across was very helpful without being pushy. They made you feel like they genuinely wanted to show you ideas without making you feel as if you needed to purchase anything. I went in for a few last minute touches to my new bedroom. While looking at a bedroom display, I mentioned to an employee how I really wanted some euro sized pillows in white to blend my mostly mirrored/​silver design. Quickly, he recalled some pillows not even on display that were white with hand-​stitched silver accents within. They were perfect! I also bought a silver faux fur throw that is super elegant! I would recommend this store to anyone looking for beautiful home pieces or inspiration!

Yay! Michigan finally gets a West Elm! No need to drive to Chicago or Columbus or scour Craigslist for Mid-​Century Modern Furniture! +1
–Big, clean layout +1
–Feel free to touch, sit, lay, open/​close all the furniture that you’ve been vying over online but in-​store +1
–Aggressive sales people following you if not encountering them at every turn of furniture –2
We bought a house and though its been 2 months, we had to wait for West Elm. First we heard they were opening the end of Dec so we said forget it we’ll road trip to Chicago or Columbus. But then their social media rep (@westelmmaplerd) on Instagram said ¹⁰⁄₃ so I had to be there!
We’re aiming for a more contemporary Mid-​Century Modern style with clean, crisp lines and sharp, geometric shapes & trust me, we’ve been «researching» Craigslist and
for that right piece. Brasilia, Broyhill, Eames done with the style of Arne Jacobsen, Eero Saarinen and Charles and Ray Eames.
This location is across the street from Shain Park in Downtown Bham w/​parking behind the store. Almost always filled so you gotta find street parking. Its a bitch, I know. Once in side you hear angel’s sing and greeted by a sales rep. I’ve been back 3 times since grand opening to make sure I liked what I saw b/​c I’m not gonna drop $ 4k on crappy Art Van sh*t. One sales rep (the guy with the south African accent, super nice) was all smiles, told me about the West Elm rewards Credit card, took down the bedside dresser that was 7 ft high on display, etc.
I moved from bedding to bathroom & greeted by a female sales rep & again told about their rewards c/​c and the whole store is additional 15% off! Nice!
Moved on to bedroom furniture and as I opened each dresser and examined if they were dove tailed drawer, looked at the price tag for any indication of wood materials used (which mentions none), I was again approached by a diff sales rep! I quickly shut her down regarding the reward b/​c this is my 3^rd time hearing it but rather, «Can you tell me what kind of wood this is?» Blank stares… crickets. «Oh let me search our website and see what it is.» In the corner are 4 large computers opened to West Elm’s homepage allowing you to search their online store in case what you want isn’t on the floor. I’ll give her credit for looking that up but I have to admit the build construction is not that of what it was circa 1950 (I’m an ‘80s child but I know Ikea quality vs solid build). I was a little hesitant but I still love all the style.
Next up was Dining furniture as we’re still eating in front of the TV using the coffee table as or dining table. I sat in each style of chair despite knowing the one I wanted just in case I changed my mind. The first sales rep came back & joked with me that I’m examining every detail and furniture. Uh yeah, your chairs are $ 299 each and «DO YOU KNOW WHO MY FIANCE IS? AN ENGINEER. THE END.»
Next up new coffee & end tables. Loved the marble top tables with angled wood legs. The table top felt like marble: cold, smooth, heavy with proper marbling style. Until I looked underneath the table (as I did with every thing). Gasp! Its an all white surface and rather this isn’t real marble! It’s man-​made marble! Bummer. Still nice but if I’m paying $ 499 for a coffee table, I want the real deal. We’re still ⁵⁰⁄₅₀ on that.
Onto kitchen Islands. This is where I wanted to KICK THE FEMALE SALES REP. They need to understand and listen to their customers that odds are if you come in, you know West Elm or you don’t. It’s like Ikea, you’ve heard or been there or not. On display was an island w/​o drawers while online they sell a kitchen island with drawers. I wanted to see if the dimensions were the same. She goes to said computers and looks it up & can’t find it. I told her to look under kitchen carts & islands under the Furniture tab. Instead she hovers over the «Search» Prompt and types in «Kitchen tables.» We get a slew of dining tables. Eh, fail. She says, «I don’t see what you’re talking about.» I say, «I know, I don’t remember what the piece was called {b/​c you know how designers like to name their furniture. Turns out its called „Rustic Kitchen Island with Drawers!“ How plain compared to some unpronounceable Ikea name!} but if you click on the furniture tab and go to Kitchen Islands, it’ll pop up.» Nope, she continues to go to Furniture and clicks on dining tables taking us back to where were were.
WTF? Finally the 3^rd try she does what I ask. Dedicated fiancé saw how agitated I was getting b/​c mind you, the women in West Elm are all snobbish bham ladies whereas the Men are super metrosexual nice. What’s up with that? So you got schooled on the website that YOU should know about but she was condescending nose-​stuck in the air type. In the end we went home and are still deciding what pieces we should buy.
The entire store 15% Grand Opening sale runs till ¹⁰⁄₁₉ and you can have items shipped to the store and you can pick up or delivered for a cost.