TruGreen

I had particular weed problem and actually canceled service and later when your team called to follow up, I told them why. They sent a new supervisor out and he promised to rid the yard of this weed. He did and it looks great.

The experience with Truegreen was ok when I was in Michigan but after the experience in Birmingham I will never have Truegreen touch my lawn. My lawn condition is 10 times worse after TrueGreen touched my lawn. A lot of people told me not to go with them but by the time I had signed up.
My lawn after 6 – 7 applications is full of weed now. There is bad service and there is horrible service. They provided me with the second.

No, no, a thousand times no. They may be a popular national chain, and may provide outstanding service elsewhere, but here in the Birmingham area, they’re sadly unorganized and communication is absolutely tragic. Those two things are what stand in the way of Trugreen possibly being a great provider of lawn treatment service. My wife and I recently had an estimator visit our home, examine our front and back yard, and provide us with a quote for servicing both with regards to fertilizing and weed control. We bit, and were told to expect 6 treatments over the course of the next few months, about 6 – 8 weeks apart, after officially signing up for the service. We received a call from the local main office to «verbally» sign up for service (they apparently don’t do contracts, or provide receipts?) and arrange the payment method. At that point I started to wonder about things, and should’ve gone with my gut; but regardless we proceeded to pay the full 6 treatments cost in advance, for a slight discount. To speed this up, let’s bullet-​point what happened next:
* Trugreen contacts us to inform us that a technician will be out in a couple of days for the first of 5 treatment; my wife corrects the caller, and spends several calls before finally «convincing» them all of the correct treatment count
* technician scheduled for Tuesday, while someone would be home
* technician doesn’t show — no call, no notice, no nothing from him or the office; weather is overcast but not bad
* we decide that Trugreen is not the company for us, due to poor communication
* I call Trugreen on Thursday morning to cancel the service, prior to any techs coming out, to make a clean break; i ask the office personnel if the tech will be notified of the cancellation so that he doesn’t come out — she assures me yes he will be told and diverted
* technician shows up at 1:30pm the same day, and services the front yard but not the back (b/​c no one’s home and the fence gate is locked), then leaves a note indicating he showed and performed the treatment to BOTH the front AND back
* we confirm that the fence gate was and still is locked at the time, speculate whether or not this guy pole-​vaulted over the 6′+ fence with his chemicals
* I drive to the local main office directly and cancel the service in person, while informing them of the why’s (tech getting by on half the work, poor communication, etc.)
Bottom line, techs don’t communicate with the main office, the main office either doesn’t communicate with techs or has a running case of alzheimer’s, and apparently the customer should never be the first to know what’s going on about her/​his own service. There are too many lawn service providers around to settle for a lazy one. Use at your own risk…