Southwest Airlines

Typing this now as I sit waiting for my bag. The result of this interaction will decide if it’s five or two stars.
Woke up at 4am for a 6am Christmas Eve flight to ATL. Bad weather stopped us from landing so we are here in BHM. 30 people got off the plane for a transfer to Tampa. Me plus one other person asked to get off here because BHM is where we’d like to be anyway. They said yes but the bag is pending.
I walked to the desk and asked if they could get my bag pulled. I heard them talking on the radio about how far in the back it is. «Three deep, all the transfers were in the front.»
A few minutes have passed. I hear them ask about it again on the radio, at this point it’s obvious that the plane isn’t going to ATL any time soon so I guess they decided they might as well look. I’m looking out the window now and they have my bag! It’s on the truck!
Thanks bag guys, thanks Richard. Thanks all Southwest staff! My Christmas isn’t ruined!

Love southwest and love the service. But Midway has to be one the most challenging stopovers because of the lack of seating. I’m not really sure if it’s southwest or the airport itself, but you’ll find the nice carpeted floor littered with sad customers. At least the airport is clean. You can do it!

Truly amazed that it’s been a full week and #Southwest still hasn’t managed to find my bag. It only had every single favorite piece of clothing, swim suits, favorite boots, and BOTH our passports. Even if they do pay the $ 3,700 claim … it doesn’t begin to rectify this situation. I don’t check bags for this exact reason. My carry on was taken from my hands on the plane, due to «lack of overhead bin space.» I was promised it would be waiting on me in Birmingham. SEVEN days later — still. no. bag. #rude
I will say that April at the Southwest baggage department in Birmingham has been exceptional. Unfortunately, her efforts have not been enough to track down what the flight attendant in Austin did with my luggage. April is the ONLY reason SW gets two stars from me and not ZERO.

The fastest baggage off loading I have ever seen. I know the terminal is not big and the airport itself is not a «big» city airport as far as volume, but still, the bags came out within five minutes of walking straight off from the plane.
Tamico (?) was super helpful getting some future flights changed (without a fee!) and very friendly too! Tiny name tags make it hard to give credit FYI, but I get it, name tags are a drag in some ways.

Always smooth sailing… Err, flying. Southwest is the best. Even with the wacky boarding and the sometimes annoying (over)commentary from the flight attendants, we always get to out destination on time and WITH our bags — an amazing feat in this day and age. Flying into Birmingham was especially a breeze, with all the staff from plane to front desk post helpful and kind. No complaints.