Rogers Trading Company

Earier this month, my daughter and I shopped here for my husband and my son. I purchased several items, as my husband needed a few new things for a trip and my son needed a few new summer pieces. The salesman followed us around the store the entire time, to the point of becoming awkward and making us feel as though we were being monitored, but we made our selections, and I paid while my daughter chose a few items for herself. I sat down on a bench with my purchases and waited for my daughter to complete her shopping and to pay for her items. The salesman came and stood behind me at the bench as if to watch my every move. So uncomfortable and creepy! Anyway, my husband was happy with his items, but the clothing that I chose for my son was a mixture of too large items and others that were not to his liking. My daughter and her boyfriend returned the pieces for me yesterday. The clerk deliberately took an excessive amount of time to complete the return, making a big show of checking the numbers on the tags against those on the receipt as slowly as possible, as if he could not see that it was his sale and Rogers merchandise, while multiple other employees just stood around doing nothing, and my daughter and her boyfriend said that the entire experience was uncomfortable and tense. All of the returned items were in the same pristine condition as they were when they left the store, all tags intact, et cetera. I’m not sure what the problem is at this store. I’ve purchased things there in years past with no issue, but I will not return to a store where I am followed awkwardly while I shop or where completely legitimate returns have to be a tense undertaking. There are plenty of other stores offering the same merchandise at similar prices which are also located in more easily accessible areas. I do not appreciate being creepily followed while shopping or being treated in a cold way because of a return! This is a retail store; returns are an expected occurrence! I’m giving this place one star only because my husband’s items worked out well for him. Otherwise, I would offer up ZERO stars!

If you are an outdoor enthusiast, Rogers is your place in the Ham for things you need. They have everything from shoes to ski jackets! Inventory changes with the seasons (ie, you’re not going to find a ski jacket in June there!), and prices are usually a bit below market retail. They have a large selection of Columbia, Kuhn, Merrell, Birkinstock, North Face and some others. The chick section has really gotten tons better over the past few years (new buyer maybe?) and they’re now carrying cute skirts and dresses. I wish they’d have a better selection of Patagonia, especially on the women’s side.
Rogers always gets a lot of our business at Christmas for presents for Dad (and a little something under the tree for ME). They have knives and sunglasses and backpack type bags, perfect for gifting!

Large shoe selection for both men and women and probably the best Life is Good lounge wear selection I’ve seen outside of the catalog! They also have a pretty good SOCK selection. I know — socks, whaaa? Yes, socks. All sorts of socks. My favorite brands too — Smartwool!