NTB – Tire & Service Centers

They fixed the shaking… got rid of the bad service guy I had the first time. I am taking my car to the dealer eventually for other services but for now the car rolls fine.
There is a sslight shaking over 75 mph. I think it’s the age of my car.

Yesterday, Saturday, I took my Hyundai Elantra in to get 4 new tires. The service wasn’t bad, and the price was pretty much as advertised. However, when I went out to go to a meeting this morning (Sunday) I had two flat tires. When I called them, they said if I brought the car in, they would see what was wrong. The Elantra does not come with a spare, and even if it did, that was still a problem. They offered no other options. Fortunately, Hyundai Roadside Assistance sent a tow truck and took it to the dealer, I’ll update when they find out what was wrong, but I suspect they did not get a good bead.

It is a shame that there is not an option for zero stars. I was assisting my son-​in-​laws today by taking his car to the shop as it would not start. The battery was 4 years old to the month thus we had a pretty good suspicion as to the issue. I wanted it confirmed for him as his experience with automobile repair is pretty limited.
NTB sales person was very friendly. I stated that i am not a car expert but we wanted the battery checked and probably replaced as the car had to be jumped to get it started for the ride to the shop. In truth i am fairly knowledgeable about cars but wanted them to do the proper diagnostic procedures vs taking my word.
I waited 15 minutes as they ran some test. The sales person came to see me and did not want to talk in front of the other customers. He actually took me from the lounge, thru the showroom back to the garage area. He said nothing until the door was closed. At this point he confirmed that the battery was indeed bad. Then he continues to tell me that the reason for the bad battery is that the starter is pulling to much power thus draining the battery. Now he produces a $ 500+ repair bill and says that they can start immediately (no wonder as there were only 2 other customers in the place). As it was not my car i told him i would need to get back to him. They bring my car around to the front for me. It was interesting that the battery replacement was $ 145 and the starter was over $ 350. Talk about trying to pad a bill.
I hop in the car and drive over to the local ford dealer. I ask them to test the battery because we had a hard start this morning. They pull out a piece of equipment and run a diagnostic procedure in front of me. The results are simple — battery is bad. I ask them if they also tested the starter. They had not SO they rerun the battery and starter test in front of me. The battery is still bad but there is nothing wrong with the starter. They run it a second time with another testing unit just to prove to me that everything is consistent. I then told them why i was concerned with the starter and showed them the repair estimate. They said a few choice phrases and ended with «this is why you should use the dealer services vs a ******* company like them».
I tell them that I will have the car owner will call to schedule a meeting when he was available to get a new battery.
Final step… I start to drive home and stop at Advance Auto to get a 3^rd opinion… They validate what the dealership told me. When i asked them to test the starter again they did. It was fine. They asked why i thought it was the starter so I produced the paperwork from NTB and showed it to them. After they finished laughing they said that they were not surprised nor were we the first people to have this issue this month!
I was more than a bit annoyed thus I called NTB to have a discussion with the manager. He was informed that i would be posting very negative feedback as well as contacting the BBB. Pushing for additional services is expected. Outright fraud is another… I can only hope that this is an isolated event to a single sales person. If the manager chooses to release the sales person that committed this act is his decision. All i can do is help others go into this establishment with open eyes…

Came in near closing with a tire that was losing air. The attendant was very helpful and got it patched quickly. Excellent service without the usual pressure to buy a new tire.

On a road trip, I brought my truck here to fix a slow leak. After being charged, I headed home and still had the slow leak! Waste of money.