Molly Maid

The gentleman that quoted was nice. The maids were nice, initially. The cleaning was only OK. We had to point out a lot of missed areas which is awkward. When we weren’t there they conveniently forgot to clean the entire basement. I suspect it was because we didn’t leave a tip (something Molly Maid failed to mention during the quoting process). We also had some items go missing around the time of the cleanings. Now that we’ve moved, we feel safe that there won’t be retaliation for that accusation. While these items were inexpensive they were important to my Wife and Girls.
If you choose Molly Maid, make sure you tip and don’t correct the maids. Otherwise, you may have an equally bad experience.

it’s easy to commicate w team and office. They get it 100% right!

Not only that they did a very bad job I just looked at my statement and I was overcharged 44 more dollars in the invoice says that is just not acceptable

I hired the Molly Maids to clean my small house once a week. They came over 4 times in total and I had to call back 3 out of 4 times with complaints. They were sloppy, hap-​hazard and cut corners. They also have a long list of things they ‘don’t do’. The first time I called, they sent the cleaners back and insisted that I watch them clean to make sure they do a good job; how awkward. I felt like the worst person in the world sitting around while two women cleaned around me. I do not blame them, I am sure that they have too many houses to clean every day, it is clearly a management issue. Quality assurance should be their job, not mine, but they certainly did not do it.
I do not recommend this company.

This service is friendly and easy to use if you are looking for a basic household cleaning — floor washing, dusting.
The price is reasonable enough — though they are not cheap compared to private services. So remember that you get what you pay for. My Molly Maids experience has been basically good, but I do have to go over some areas that they miss periodically.
I live in an older home with radiators, for example, and I often notice that my Molly Maids team neglects to go underneath and around the radiators, for instance. They don’t work on things that require extra time, such as stain removal, unless you make sure you point it out — even if it’s obvious. If you have a stain in your floor, you’re wise to clean it thoroughly yourself before they come, because they typically swish over stains with the mop and call it a day. That said, if you’re not terribly fussy, and are just looking for a service to clean your toilets, floors, and so on … then Molly Maids is for you.

Initially Molly Maid of Birmingham, MI comes off as a professional full service company. Unfortunately, once we agreed to service, that is not what we experienced.
I sent in an online request form months ago and never heard a peep back. Finally, when looking for an alternative to my current weekly cleaning lady, I called the office. They were nice on the phone and sent the owner of the franchise, Brian, to my house to give us an estimate for weekly service. He came off as very accommodating and went over everything that they do every week and even gave me a printout of the services.
While there are some things that I am very laid back about, I had a few very specific things that I need to be done and told him these things are an absolute requirement — wiping down the white kitchen cabinets, wiping all of the wooden blinds, and dusting the ceiling fans — I think these are pretty basic requirements, but shockingly my current cleaning lady was not doing them at all.
Brian took notes on a work order on requirements for every room, and gave us a quote. The weekly rate was $ 79/​week after an initial cleaning of 1.5−2.5 hours at $ 75/​hour. I live in a 1200 sq foot bungalow that has had weekly cleaning service for over a year. While I thought the quote was high (I pay my current cleaning lady $ 50/​week for about 2 hours of work), I told Brian that if everything is done the way that I have requested, I am happy to pay the increased rate.
When I was asked when we could schedule the initial cleaning, I was told tomorrow (Saturday), which I thought was great. Someone was supposed to call later that day (Friday) to confirm a time for Saturday. Here’s where the problems began. Nobody called Friday, Saturday morning rolled around with still no call. I called the office 5 times. No answer and no answering machine — it just rang and rang. Finally at 2pm with no word whatsoever, I got sick of waiting around the house and wasting my saturday, so I emailed the owner and asked if anyone was coming and if not, I was going to leave the house. Finally at 3:30, I got a call that the team would arrive in the next 45 minutes.
They came and they were very nice and hardworking while I was there. Unfortunately, I had to leave around 4:30 and my boyfriend had to take over. When I got home a few hours later I was very disappointed with the service. Some things were done very well. All of the baseboards were dusted, the couch was well vacuumed, the hardwood floors were well cleaned, and some of the wooden blinds were cleaned, unfortunately, all of the ceiling fans and light fixtures were dusty and untouched, the kitchen cabinets were dusty and dirty and the blinds were not touched in the kitchen or the master bedroom. I would normally just ask that this be done with the next service, however these were the top requirements on the work order.
More infuriating, was the fact that we were blatantly overcharged. They arrived at 3:46 and left at 5:59. I know this because I wrote down the arrival/​and departure times as we knew we would be charged hourly. When they left the house, they told my boyfriend that it was $ 200, which he paid not realizing that is the charge for 2 hours and 40 minutes. At $ 75/​hour, that is over $ 30 over what should have been charged.
I did finally get a voicemail from Brian on Saturday night apologizing and stating that he would call on Monday to follow up. I tried to call back on Sunday to try to get the situation rectified, but once again no answer or answering machine. I waited to hear from Brian on Monday, but that call never came. I called back on Tuesday to fill him in on how the cleaning went, i.e. that I was overcharged for the time spent and that the services required were not performed. The only solution offered was for me to pay another $ 75 for the team to come back for another hour to finish the work that I had already paid for and was not performed! As far as I’m concerned, this is as close to fraud as you can get with maid services. We had a written work order, the requirements were not met, and Molly Maid charged us anyway and has not offered to come back and meet the requirements without an increased charge to us.
Obviously, I have no interest in paying more for the services to not be performed again, and I am appalled that a company like Molly Maid would not make an effort to rectify their mistakes, especially when I was ready and willing to be a regular weekly client.