Make New and Mend

I had left a watch there for repairs. The watch I knew was in bad condition and not an expensive one yet a family heirloom; and therefore was willing to spend more money then needed to have the watch repaired. I was told to expect a call the next day or within two days to let me know how much the repairs would cost. Four days later I called and was told it had not been looked at yet. Give them another day or two and they would call me. A week passes and I try to call two or three times and they never answer the phone. I then drive down there and they say they do not have access to the safe and my watch had not been looked at. But if I could wait an hour or two then they could open up the safe and even bring it to me. The owner was very condescending and acted as if it were my fault. She was also upset that I did not have my claim ticket although I did have a picture of it. Because it is the 21^st century and a picture on a phone is a lot easier to keep up with then a yellow sheet of cheap paper. I will not return to this place.

Wish there was a way to give negative stars!!! Took a ring in to have repaired and appraised in January. Was told it would be 6 weeks because they had to send it out for appraisal and that I would be called as soon as it was ready. I waited 6 ½ weeks and called and was informed that they had gotten it back a week earlier. When I told them I wanted to come pick it up, was informed that «you have loose stones»…well, gee… THAT was why I had taken it in to start with! They scrambled to have it repaired and brought it to me. Was given an envelope with my «appraisal» in it and was almost $ 1000 less than the amount I was told on the phone. It took 6 – 8 calls to reach anyone at the store about this discrepancy and was told that they had given me the wrong amount on the written appraisal. I was assured that they would mail the correct appraisal to me. NOPE… never got it… called 10 days later and was told that «that mailman… I don’t know what he is doing with our mail!» Waited another week and called… was told that she would take it directly to the post office herself… guess what… today I STILL don’t have my appraisal. Also it should be noted that the first appraisal had been completed by the woman at the jewelry store… and SHE IS NOT QUALIFIED AS AN APPRAISER! I would highly recommend that you think twice about using this store or even shopping there.