Fred Lavery Company

Kin took great care of me. He had everything done ahead of schedule and my brakes are like new! Thanks so much for being so efficient and doing such a great job!

Ken and the service team at Fred Lavery have always provided my family with exceptional service. Ken provides updates on the status of my vehicle and always try to find the best price for me. The team ALWAYS treat me extra special. The one time that the service team was unable to assist me (because of a small fender bender) — they recommended a fantastic auto shop for me. Job well done!

The service from the day I bought my vehicle till now they practically been over backwards to make sure that everything is OK. Very quick service in and out Quickly and I always have a loaner waiting Ted j

I’m not really that impressed with Fred Lavery Land Rover. Every time I take my LR there, I always feel as if I’m somehow burdening them. They do ok work, but they don’t go the extra mile to make it even a comfortable experience. Unfortunately for FLLR, I took my other car to its respective dealer the same week. There, I was treated like a king. They took care of me, made me feel welcome and valued. They washed and vacuumed my vehicle. Fred Lavery returned my LR to me washed like a little kid did it. It looked worse than when I dropped it off! FLLR is the reason I’m not buying another LR (or Audi or Porsche) when I’m done with this one. I don’t feel like dealing with them unless I have to. If you can get your LR/​RR serviced someplace else, do so. Or don’t buy one in the first place… there are plenty of other luxury car makers around who will treat you right.

If I could give negative stars I would, but I was forced to give 1 star for this to post – My family’s experience was AWFUL-​They treated my son very poorly. He had just paid Lavery $ 1,200 a month ago for service and when his car died out on the expressway he had it towed back there. The estimate was another 1300 bucks, so we called around for comparison and found a reputable garage 3 miles away that would do the same work for less than HALF!!! OUTRAGEOUS price –GOUGING. The next day when we I showed up with a tow truck to move the car to the other service provider, Lavery sent us on wild goose chase to their S. Adams Rd location where they said they had moved the car without our permission for service. When we arrived at that location my son’s car was parked out in the unsecured strip mall parking lot, unlocked, hood ajar, windows down on a rainy day. The interior was in total disarray like someone had rummaged through it and small engine parts were laying on the passengers seat. We had arrived there really early with the tow truck and are wondering if they had left the car sitting out there open like that all night because it was really damp inside? Perhaps they treated my son and his car like garbage because they are used to servicing newer Audi’s and this was an 09 that my son paid for himself while working and going to college. Absolutely inexcusable treatment of an unsuspecting young person!!!
Shame on you Fred Lavery!

I have had nothing but great service over the years from Fred Lavery. The ladies at the service desk are really sweet and the service manager, Kin is the BEST. I had to bring my truck in for repairs while I was in chemotherapy and he made sure I had a loaner as well as quick service. He’s a really nice guy, as is Jeff. In addiction, I’ve always been happy with my repairs. Great place. :)

This review is for Fred Lavery Audi. Katie Toelle is as good as it gets! I first met her over the phone and then stopped in to see her and the cars. I knew which car I wanted it was just a matter of making it happen. Katie tells it like it is and does everything in her power and more to get the deal done. From our conversation on the phone through delivery, she was incredible and I hope to do business with her several more times in the future. Thanks, Katie!

I truly appreciate Fred Lavery Land Rover and working with Kin is always hassle free. I struggled with the service I received from The Farmington Hills dealership and explaining that to their service manager was next to impossible. I drive 45 miles out of my way to work with the Fred Lavery team!

I’m driving my fourth Audi from Fred Lavery. The entire experience, from start to finish and in-​between is top notch. I only used the Lavery service team for maintenance and repairs with my first three and will do so again with the newest one.

I kick myself every time I’m too lazy to take my car to Audi of Rochester. Every time my car goes in to Fred Lavery for service, it is returned to me with a different issue. Most recently, I had my winter wheels and tires put on. When I went to pick it up, not only was my car dirty, but the wheels I had paid Fred Lavery to store over the summer were damaged. Additionally, they over inflated my tires (to the tune of +25psi) and did not balance them. On other occasions, when I asked to test drive a car I had every intention of buying, they couldn’t find they keys. I’ve had caps left off on oil changes, when I’m not sure they even changed the oil. I’ve also been handed my keys to go search for my car in the parking lot two blocks away after coming out of service. I’m convinced the only reason they are still in business is because most of Birmingham is too lazy to take their cars elsewhere.

This review is for Audi sales department. Barron Harris is a real wealth of knowledge on Audi vehicles and he is simply a very nice person and a pleasure to work with. Thank you!

Fred Lavery Company is the worst dealership I ever worked with in the Metro Detroit Area — their service and retail departments do not have the basic business manner. Recently I had my 2014 range rover serviced at this location as it is a closest one to me. I did check the reviews in advance, but I decided to give it a try which turned out to be a horrible decision. I made the appointment one week earlier, but when I came to the Land Rover service building there was no one in that tiny office. After waited for at least 30 minutes, someone showed up and asked few questions about the car and service info — with No Smile or basic manner to customer — made me feel like I was paid to getting interrogated there. After the awkward and uncomfortable waiting while him working on his computer, I was told to leave him the key and leave as there is no waiting room for service customer — which is totally fine as I can walk back home in less than 15 minutes. When I walked out of the service building, one Porsche Cayenne in their lot caught my attention so I decided to talk to a Sales inside — which turned out to be another terrible decision. The asking price was actually very appealing so I asked if there is any space to negotiate — I have been looking for my next car for a while and this car happened to have most features I want– I was told only 1K off was available. And when I asked for more questions, I was told this is how they operated and answering my questions had taken their time to deal with other customers — whom I did not see in their showroom.
I have worked with Audi, Land Rover, BMW, and Porsche dealers from Erhard and Edmunds groups — which I brought new vehicles from both groups happily and their service departments are all beyond exceptional. I think there is one thing Fred Lavery Company management team need to revisit their targeting customers strategy — most customers would not really care about few thousands price difference when they are looking for a 50K + or even 100K+ vehicle. Myself will spend my money at a car dealership when they can make me, as a customer, happy — about price or service or both.
As other reviews said, stay away from Fred Lavery if you can! Go to Edmunds or Erhard instead.

John in Porsche service is terrible. I live about 45 minutes away and was unable to pick my car up when it was completed. John offered to leave it at Audi a block down the road and told me I could get it until midnight that day. When I got out there at 945pm to get my car they told me that John never brought the car down. So now I have driven and hour and a half and still have to return to get my car. He offers this service for me and then failed to follow through. TOTALLY inconvenient got me.

I recently moved to the area for a new job out of grad school. I moved from the Southwest, USA and needed a vehicle more fit for the snow than what I had been driving (i.e. AWD). As a taller guy, I was looking for an SUV, but as a single guy, I wasn’t looking for something too big (I didn’t need a Ford Explorer or something), nor did I want to drive a ‘mom car’ (i.e. a Honda or Toyota crossover or similar). I was looking up the closest dealerships to my location for Lexus, Mercedes-​Benz, BMW, Audi, Lincoln, etc. Not only was the service I received at Fred Lavery Audi miles better than other brands I was shopping, but the sales associate I was working with, Audi Brand Specialist Rebecca, was one of the most straightforward, helpful, and knowledgeable sales person I have ever encountered. I asked her point blank which of the vehicles I was considering against the Q5 was better or worse and why, and she gave me both high level and in-​depth, HONEST perspective (obviously, this means a lot coming from someone who clearly knows what’s going on with these companies). After test-​driving with Rebecca, I was not only convinced the Audi Q5 3.0T was the best vehicle for me (which my personal research had also confirmed), but I was also convinced this dealership, and Rebecca in particular, would take care of me as an Audi owner. In the end, Rebecca went above and beyond to meet and exceed my needs in every way: she traded for me to get the exact colors and features I wanted, delivered the car to me on a Saturday even though the dealership was closed (which was a big deal because I had no car at all at that point!), and communicated clearly with me throughout the entire approval and trade process. I would recommend anyone looking for an Audi go see Rebecca at Fred Lavery. She knows the vehicles inside and out, which means I didn’t have to play dumb to get a deal or act inferior to make the sales person feel good. She was a confident and competent sales person and customer relationship expert. Even when something went wrong (which was minor), she did everything to make it right for me as the customer. Everyone else I spoke with at the dealership and in the shop was also kind and considerate, and when I explained to Rebecca I might be interested in considering a Range Rover Discovery, she walked me right over to Fred Lavery’s Range Rover showroom and facilitated an introduction with their experts to answer my questions. I now have a beautiful, functional, well-​equipped vehicle and a clear indication of how every feature works as well as when I need to bring her in for scheduled maintenance. I could not be happier with my purchase, and I look forward to buying another Audi from Rebecca as soon as I can afford one ;)

Since initial visit have been here for several service and warranty repairs on car. They have now moved to a stand alone Porsche building including service area.
Beautiful new building and clean service area with refreshments, reading material and chairs. You need a code for the Internet.
Great experience with the service advisor. Their prices are competitive with other dealerships. Last service was done quickly.
All the staff I encountered are friendly.

Great service! Everybody is so nice & takes care of your needs. Sales & reception work for audi & Range Rover are over at the audi building. Sales and service for Porsche is located at the Porsche building.

I come here regularly for service on my Audi. I’m a little biased since I have purchased the AudiCare and haven’t had to pay for most of the service up front. If you do pay out of pocket, it is in your best interest to check out competing prices in the area. I’ve found that it’s about 2 – 2.5x the going rate to get things like brakes done here.
All that said, the service advisors are very friendly and helpful here. They’ve had an Audi loaner car for me 100% of the time with just a couple of days notice. If you have an Audi and AudiCare, I highly recommend this dealership for service.

Not sure why all negative reviews. Had a great experience, got a great deal and a sweet car. Beats all others in metro Detroit

This is my fifth visit to get my regularly scheduled maintenance completed for my Audi TT. I have had some of the usually warranty issues, and they have always been satisfied and completed in a timely manner. Although there are a number of negative reviews of this dealership out there, I can honestly say I have not experienced anything negative. The staff has always been courteous and informative. They show me the wear on parts before replacing them which is a bonus to me. I did not purchase my car here and have only done servicing yet have been treated as one of the family.
I recommend their full disclosure approach.

This place pretty much has the worse reputation of any Audi dealer in the country as far as service goes. They forced me to spend around 1500 to fix issues that ended up being due to a dying battery. They also refused to continue troubleshooting until I spent another 2k on a new computer which I elected not to do.
When asked about a refund for the parts that had no impact on the issue, I was told they were now considered used parts and wouldn’t be refundable.
The manager Ali is just as big of a joke as the rest of this dealer… He gave me his word that if I found the issues not to be related to anything they performed, he would take care of me. He’s a liar and a scumbag. I would avoid them at all costs and stick to doing business with Rochester Audi. They felt so bad at the experience I had with Fred Lavery that they essentially fixed my car for free and gave me a new battery.
Fred Lavery also reached out to my employer and accused me of extortion when I filed a negative review with the BBB, something I still have in writing from the BBB and likely should have sued them for libel. So if anyone from Lavery reads this, you want to escalate to my employer again? Go ahead.
Fuck these worthless and unethical people.