Embassy Suites Birmingham – Hoover

We’ve stayed here twice; a few years ago, and most recently, a few weekends ago. I was disappointed that things had gone down a little as far as the rooms; some stained carpeting and some worn places and tears in the furniture. However, overall the room seemed fairly clean, and I’m a little OCD when it comes to hotel rooms. They do a manager’s reception and on both of our stays, it was nice. Their bar area is pretty good and the staff were all very friendly. I would stay here again simply because we like the Embassy brand and it is a very convenient location. I foresee a room updating in their near future.

I enjoyed my stay here and will stay again on my upcoming trip to the Birmingham/​Hoober area. The hotel is clean and they are suites, so you get a King or 2 Queen beds. Tv’s in multiple rooms and free wifi.
The free manager’s happy hour is great, you can get snacks and alcohol for free. The location is nearby to a few eating places and the staff was friendly and helpful.
Going back for round 2 so we’ll see how it goes.

I spoke with the most amazing woman named Darnella at this location today. She was by far the kindest and most helpful person I have spoken to in any capacity in the last year. (At least!)
I called because my friend is staying there on a work trip during her birthday. Darnella didn’t just give me the same old ‘call edible arrangements’ brush off. She took the time to mention several local bakeries and stores that she thought my friend might enjoy. She then went further and offered her help in procuring a card or a fruit platter to go with it.
I cannot say enough kind words about this woman. She was under no obligation to listen to my ramblings about pregnancies and new jobs and stress. But she did. And she helped.
Bless you, Darnella. For now, my faith in humanity has been restored.

This is textbook for a mismanaged hotel. Where is the professionalism and customer service? One of the worst hotels I have been at. I will never go there again. Also had issues with my neighbor for three hours (8:30 –1130pm) «screaming» and I could even hear the person on the other end of her cell phone. I went down stairs upset the since the situation hadn’t been resolved and the care free manager wouldn’t look at me.

I wish I could say my stay here went well but I can’t. I had a quilt that I had left there on accident. I called and spoke to the front desk the day I left when I had realized I had left it. They had it and said they would put it in the manager’s office to hold for me and that I should call the day before I wanted to pick it up. I called he day before, left a message, and the day I went to get it, someone in housekeeping or on the staff had «misplaced» it. This quilt was the last quilt made by my grandma before she died. It was for my confirmation and had my confirmation name and her favorite bible verse sewn on or. I am beyond upset that someone would steal something that clearly has my name and inscription to me. That quilt had such sentimental value, and the head of housekeeping asked what kind of monetary compensation I was seeking. I don’t want your money I want the quilt and I want someone to figure it how it «disappeared» out of the locked manager’s office.

This place was AWFUL! Had to call front desk at least 7 times because of noise above me at 2 am, they offered another room but I have 4 kids and 2 were asleep. Room was really dirty, I wore my shoes and made sure kids did too. Not a nice experience at all!!! Stay away!

Newer Embassy, built within the last five years. Nice façade and atrium. Being a Hilton Honors member, frequently staying at the Hilton family of hotels, I had a slight feeling of disappointment at this site for the following reasons: though we had a two bedroom, two bath suite, the rooms were not nearly as spacious as other Embassy’s suites-​quite compact. The room looks as though it has been abused by users; some sort of dye or paint on the carpet, smears of dirty hands on doors that were attempted to wipe off unsuccessfully, just giving the room a less than pristine vibe. The pool was absurdly too small and when one woman walked in with nine, less than well behaved children, there was no additional room for anyone else in the pool area. We woke early in an effort to beat the crowd for breakfast, but the omelette line was a joke. The chef only had two inadequate electric «burners» to cook the omelettes on. There were only two people in front of me, and I waited over ten minutes for an omelette. At a room rate of $ 329, I expected more from this site and it simply didn’t deliver. I’m afraid this site has drawn in too many budget travelers cramming far too many people in one room in an effort to take advantage of the evening and breakfast freebies at the expense of those looking for a more upscale, relaxed, and spacious stay experience. We did dine onsite at the Hotel restaurant and Had a nice meal and great service there. I, personally wouldn’t stay at this site again.

All in all its a nice hotel and the staff is very friendly. The beds are comfortable and they have ceiling fans which I really like.
The wifi is bad, but most hotel wifi is. The location is right down the road from Blue Cross so I stay here whenever I’m visiting them.

Stayed here on the company dime and it was a great choice!
The place was in very good condition — almost brand new! Although I didn’t use any, they had lots of amenities to offer
They also have a limited open bar in the evenings, that include certain beers and liquors available to guests. Small snacks are served as well.
Would stay here again.

This was a beautiful and very well kept hotel. We were in a two room suite with 5 people. Very spacious accommodations. The only negative aspect of the entire visit was the wait line for the fresh cooked omelettes at breakfast. Check in and check out were a breeze. All the staff that we encountered were very cordial and helpful. On a cleanliness scale I would rate this hotel as nearly perfect.

This is a pretty nice Embassy Suites, but both of the female front desk employees I encountered were rude as could be. Not what I expect in the south, nor from Hilton.
As a contrast, all of the male employees from the front desk and room service were VERY helpful and accommodating. Interesting.

This hotel was actually as nice as the pictures on the website… I feel like that never happens! It’s not the Four Seasons, but the beds are comfortable, the towels are big and soft, the gym had enough equipment and space to be useful, and the usual Embassy Suites amenities (breakfast included, manager’s reception) were solid. The bartender actually remembered what I wanted and poured it before she even said hi! The concierge called his guys for us when we couldn’t get a cab!
It gets five stars from me for being much better than I’d expect/​my previous experiences with Embassy Suites. Warning, though: you WILL be considered crazy if you attempt to walk anywhere (though the shuttle will take you anywhere you want to go within a 5 mile radius), and cabs can take FOREVER to get there — call ahead if you want to go more than five miles away!

We stayed here last weekend over the holiday weekend. Great location. Amenities typical to an Embassy Suites. We chose this Embassy Suites because it appeared new on line. I believe it is newer than most but appears very abused. We had a two bedroom /​two bathroom suite that offered the perfect floor plan for our family. However, our carpets were stained with red spills and did not offer a feeling of cleanliness. The hallways and elevator did not have the appearance of being new either.
Now for my best guess. This was a very reasonable rate of less than $ 250 a night for our oversized accommodations. I have to believe that this draws the budget travelers and large groups. We had a large group staying at the hotel during our stay. The free breakfast was chaos unless you arrived early and forget about the Manager’s Reception since most of these travelers lined up well in advance. I can only imagine the condition of their rooms based on the behavior and manners of these individuals during these all inclusive amenities at this hotel. None of this can be controlled by the hotel staff but certainly poses the impossible task of maintaining the property in like new condition.
I would stay here again if traveling by myself on business for no more than 1 night. The staff here was very pleasant especially the omelette lady and waitress at breakfast.

As Embassy Suites go this is a pretty good one. Was staying here with my son for a debate tournament. Fairly new and rooms are very nice. Nice kitchenette with MW and fridge. Two flat screens. Very comfortable beds. Free wifi and Wall ST. Journal. The manager’s happy hour can be insane but this was pretty decent. Even breakfast time was semi-​sane until two family reunions showed up. Then it was kill or be killed. Since we are in the South they had grits which was a plus. Lots of nearby dining options and shopping too.

Best embassy suites I have stayed at without question. It’s new. It’s clean. It’s staffed by friendly, helpful people. Really I have nothing to complain about this hotel for this category and type of property. I would easily stay here again for a stopping point with my family.

Stayed here during a rainy baseball weekend with the family. Loved having the extra room and needed it to dry out all the gear. Beds were very comfortable and slept great. Took advantage of the happy hour with others from our team which was a lot of fun.
So why not 5-​stars? It was a loooong wait for the omelet at breakfast.. The manager said they are always busy on Saturday and Sunday morning. If so, why not bring in another cook? Now to be fair there were items on the Buffett line and the quality was very good.
Would definitely stay there again.

This hotel is very nice. The location is great located near a plethora of food and shopping options. The rooms are setup nicely with a sitting area, dining table, large comfy king beds in a separate bedroom, and a large bathroom which I love. There isn’t a tub (which doesn’t bother me) but there’s a very large shower which is great.
Service is awesome, the staff very hospitable, and the food is delish. (Buffet breakfast with an omelet station and manager’s specials in the evening).
Did I mention how extremely comfortable the bed and pillows are? =) zzzzzz