Bright House Networks

Working in the service industry I understand that you hear from dissatisfied customers far more than you hear from the satisfied ones. That being said seeing as how all of the negative reviews here for Bright House almost prevented me from ordering service from them, I decided to share my positive experience. First of all everybody from Bright House that I dealt with from the moment I first called to the tech who came out was extremely accommodating and friendly. I was told they would arrive between 2 – 4 on the scheduled day and the tech arrived at 3 and was finished by 4. Leading up to his arrival I got two confirmation calls from customer service, and one while he was there to make sure he had arrived. As far as the quality of service I don’t think I’ll ever go back to AT&T. I got the slowest Bright House speed which blows the fastest speed AT&T has out of the water. I only got internet through Bright House so I can’t speak for anything but that, but I am very satisfied with it so far. Thanks Bright House!

EDIT: I sent a message about my experience to BrightHouse via Facebook and received an immediate reply from someone who expressed interest in understanding and correcting the problem. I believe that interest was genuine because he asked for specific information: names of reps, times I called, etc.
CAUTION! Their customer service phone reps are trained to tell you that the internet service is 8 times faster than it really is. They are trained, basically, to LiE to you about the internet speeds. Whether this is intentional or not, it is akin to bait and switch, which isn’t legal. I spoke to three different customer service reps and they all told me megabytes, not megabits. When I asked them to confirm, they each put me on hold and then came back and said it again. The third one then said megabytes and megabits are the same, which is completely untrue.

Should be called Shithouse TV. WORST DVR set up ever. I had ATT Uverse, but after one year, they tripled the bill and leave me with having to use these dipshits because the apartments I have to reside in, has it so only Shithouse can hook up cable.

They ruined my lunch break!!! I went to go pay my bill at the address that was listed… and then when I got to the office, they had MOVED. I had driven 30 minutes out of my way for nothing!!! Not cool!!!

We scheduled an appointment for 8−10am for our cable/​internet to be hooked up. We are new customers. No one even showed up and when I called to reschedule for the evening (since no one showed up this morning!) they told me no, I’d have to wait. They didn’t even apologize for making me 2 hours late to work since I had to be at home to wait on the guy. Along with their terrible customer service, their irresponsible techs, and their awful package selection, I’m really beginning to see why no one likes or uses brighthouse. Unfortunately for us, our apartment complex doesn’t allow us to use anything but brighthouse and we are no longer able to have Uverse because we’re not in their coverage area (which really sucks because I love Uverse). Get it together.

I lived in Birmingham for roughly ten years and moved between five different apartments or houses during that period. I used Bright House for internet service at each place. I can confidently say that they have the worst customer service of any company (ANY company) that I have ever dealt with, especially within the billing department. Literally EVERY time that I moved and transferred my service, I would continue to receive a bill from my old residence after service had been shut off. That’s FIVE different times. I just moved out-​of-​state a month ago, and lo and behold, I’m still receiving a bill for my nonexistent service. Before I moved, I scheduled a date for them to shut the service off (I figured with my bad experiences in the past, I would be wise to give them plenty of time to prepare!). The next day, they shut my internet service off — two weeks early! My wife had to cancel a Skype job interview because of it. I only ever used Bright House for internet service and, honestly, it was fast and reliable. But that still doesn’t make up for all of the absolutely horrific customer service experiences over the years.

Had a problem. Tried email first — through the official customer support email address — and got no response. Tried calling next. The automated phone system hung up on me. Repeatedly. Never got through. Tried live chat next, and successfully scheduled an appointment. But then the tech didn’t show up. Tried email again, and successfully scheduled another appointment. Tech again did not show up. The tech showed up on the third try and he was awesome. Efficient, nice and professional. But it took me days to just get through to customer service and two weeks to get the problem fixed, and then the company didn’t even offer to credit me for the down time. That’s unacceptable. As soon as I have an alternative, I’m gone.