BBVA Compass Bank

As a condo owner you go through a month long tug of war with getting them to update their system with your proof of insurance. You have to fax over and over, make countless phone calls and send e-​mails that they never respond to. They try and issue their own costly coverage and just torment you to death and all give the same response repeatedly … «I don’t show our system updated but it could take up to 48 hrs after it’s received to be updated … call back in 72 hrs». Even after you explain all the steps you have taken — faxes repeatedly sent, e-​mails with attachments sent to the individual you are actually on the phone with etc … they give you the same «canned» responses. I wish they would sell my mortgage to any other bank — they are the absolute worst!

$ 4 fee for an ATM withdrawal? Y’all can get bent. I cancelled my transaction and went elsewhere.

I have been a BBVA Compass customer for over 10 years. Unfortunately their customer service and system outages have become much more of a problem over the past year. I would consider other local banks and credit unions before opening an account at this foreign owned bank.

This is also a general review of Compass Banks and their poor services. The banking isn’t so bad, but anything having to do with mortgage and loans seems beyond their collective intelligence. The mortgage agent first lost my application (which had all kinds of personal information on it) and when I gave her my copy, suddenly she «found it again»! Now 2 years later, the escrow service double charges us for our home insurance and has taken out 2 month’s worth of excess payment, even though I’ve been assured by the escrow and loan departments that it would be taken care of… three weeks ago.
Drive far away when you see the foreboding blue signs.

This is a review about BBVA Compass as a bank in general not just this location. They have the worst customer service I have ever experienced. That’s all I have to say… if you see Compass Bank RUN AWAY! I paid my credit card payment in cash with the teller in the drive thru and they made the payment to a 6 year old charge off account for someone else. I went into the bank after getting a late payment notice and they said it would be fixed but it has been 2 weeks and their collections department has called me 12 time, they even called be 3 times between 9am-​1pm Sunday… how rude is that? So that is why I am unhappy with them.