AAMCO Transmissions & Total Car Care

Before reading… this review can easily be updated with some simple changes. For now however, it is what it is.
Came here because it’s one of two «birmingham» locations provided for using a SuperSaver coupon either thru Groupon, Amazon Local etc. Anyway, I called and made an 8 am appointment (Eric, the manager says they do oil changes at 8, 8:30 or 9am). I was literally the only person in the waiting room.
Since this is like a 30 minute drive from Hoover, I asked my wife to accompany me in her car so that we could just drop mine off. After making that trip, I didn’t want to come back out there midday to pickup my car before they close so I decided to just wait for the oil change. Asked Eric how long it would be since I have to get to work (again, I’m the only one here) and he says we’ll get you out in 20 minutes. Fine by me!
I’ve waited 30 minutes, 28 of which my car has been raised; Filter and plug pulled, oil drained, why is it sitting there and nobody has touched it? 35 Minute mark, Eric is on the phone talking with somebody and makes note that he has customers waiting (I’m still the only one here). 45 minute mark, an Advanced Auto/​Autozone employee shows up with a bag of goodies. What do ya know… it’s my filter AND oil for my car. Filter goes in, oil put in car and I’m out the door a few mins after that.
This is just ridiculous! It’s fine if you’ve agreed to do oil changes even though that’s not a standard part of your business, but if when I called and reserved to have this done and a woman took my auto info over the phone the previous day… why couldn’t you have this stuff waiting for me this morning? I spent an hour of my day here and was late to work. I could’ve been to work on time were I not told it’d be 20! Sigh. Not upset, I’m happy with my oil change, just not the greatest experience and very avoidable.