AAA Birmingham

Seriously cannot stand this branch. Just stood waiting for service while 2 people conversed and a third was texting on her cellphone, then filing her nails. 2 people sitting at a concierge desk doing nothing.

Fast and friendly service sums up this particular branch. The staff is continuously going out of their way to make me feel like a valued guest; and in this day and age of competitive pricing, great customer service makes all the difference in the world. I go out of my way to use this branch when I need things, and they always deliver.

It feels a little bit like doing secretary of state business in here. You enter the building, and are sort of triaged by the clerk at the front desk. When you state your business, you are asked to sit down in a waiting area, and then are eventually called up and sent along to the desk of the person who’ll assist you. There were a surprising number of older people there planning road trips. This entailed the clerk using a Map-​Quest like program to plan someone’s route. It was kind of silly. People also come here to pay their AAA bill in person (even sillier). You can get maps. You can get passport photos. It took a little longer than I’d hoped to meet with someone, and the service alternated between friendly and secretary of state-​ish. AAA is wonderful though, so I can see myself returning for one of the myriad services.

Before a long roadtrip I visited a couple AAA offices to grab some maps for the drive down. This was the second location I stopped at which was was referred to me by the 13 mile AAA location (which is not a travel agent and therefore didn’t have all the maps I wanted). This location is huge and though I didn’t spend more than a minute inside I can say it was very clean and the girl at the counter was very nice. I requested a couple maps and I was on my way but if I have a need to visit AAA again I would make this the first location I visit. I’d be curious how their travel agent stacks up to others also.