Allegiant Airlines

Terrible! I had a family member pass away and missed my flight and they said well, because you didn’t notify us 24 hours in advance you forfeited your flight; regardless of the travel insurance I purchased and the travel insurance documentation even says if there’s a death you have 168 hourst to rebook. They told me their allegiant policy over rules the trip insurance document… um then why did you sell it to me if it doesn’t mean anything and the original rules of the ticket travel still apply? Well that’s our «Prerogative.» Click. SERIOUSLY? Worst customer service out of any company I’ve done business with, by far. Why would anyone fly with this company? First and last experience. Also, this was one of several calls I had put into them with either promises of automated call backs, within 1 – 2 hours, or after sitting on hold for a hour+ and then disconnected once someone «picked up» but chose to be silent and disconnect the call, or customer service saying they couldn’t pull it up at that moment and would call me back… So despite my extensive attempt, a death in the family which was very difficult on its own, my purchasing travel insurance through them in case of emergency, I’ve completely forfeited my flight… voluntarily.
In short, they have the WORST CUSTOMER SERVICE!

They lost my luggage then had to wait over an hour to tell someone from Allegiant who couldn’t help until their boss was available. Security guard told me that it happens a lot with this airline. They ended blaming their handlers in LA and said they are really low staffed. Long horrible experience just trying to get a baggage claim. They told me it might have been sent to Washington instead of where I went which is Montana. So I paid to have a bag checked in which is a service but they act like it’s a prayer. I don’t pay money for prayers. Wouldn’t reimburse me my money either. They stole from me twice.

If I could rate this company in the negative I would. Come on Billings, we were the only flight. I had a two hour flight and an hour to wait for luggage. Wtf go out of business already!

I’m sure this airline is just fine when there’s no issues. But when there are schedule changes, and you wish to talk to a human being, forget it. There’s no 800 number. There’s a 702 # (Las Vegas). The outgoing message says you’ll be on hold for 30 minutes at a minimum. You can email a question and hear back in 24 hours. Allegiant also seems to skimp on the air conditioning, so if you’re sitting on the tarmac waiting to take off, expect your clothes to get sweaty. Poor communication. For my purposes I could have easily booked the same route on Delta or United for the same price, and not been delayed for 4 hours, and had air conditioning provided. That’s my first and last experience with Allegiant.

I have flown them once to Vegas nothing special. They are one of those las resort airlines when everyone is full and you want to get out of dodge you ride with them. Thought it was the trip over but the ride back was the same one Hoyt flight attendant but the others were acting like they wished they were somewhere else