Alamo Rental Car

I like the fact that element is joined with enterprise and national because they’re all three good company tonight using constantly. I like the operation here the people are friendly to get you in and out to turn their lines quickly cars are always clean nothing I can really say bad about the operation

I had booked a car ahead of time to be picked up at 7PM on Christmas Day.
I was driving my personal car from Chicago to Billings and planned to drop my car in Billings and pick up a rental from this location.
Since we were driving, I knew I wouldn’t make it by 7 PM but it would be more like 10 pm. Earlier in the day, I had called this location to find out what time they were open until. I was told they were open until midnight.
I arrived at the location around 10 PM…2 hours BEFORE the scheduled close time. The office was closed and there was nobody there. There were cards available so I called the office and left a message. Meanwhile, I checked into an off site hotel soon after which, an Alamo employee named Joseph called to apologize for the inconvenience. Mind you, I had no intention of staying in Billings for the night. Plan was to pick up the car and drive to Columbia Falls. We decided that I would pick the car up the next day in the morning. He also said that when I return the car on Monday, he will be there and he will give me some sort of a break on the rental.
I arrived on Monday night to return the car and Joseph wasn’t even working that day. The person on duty had no clue what I was talking about. I decided to talk to Joseph over the phone directly.
I just got off the phone and am absolutely disappointed at his attitude. I have rented from Alamo on several occasions before but this has been an unforgettable experience. Joseph was absolutely rude, refused to help me and upon me asking why he told me that I should ask for him when I drop the car off on Monday and he will work something out, his response was, he doesn’t need to explain anything to me.
So, not only did they cause me the inconvenience of driving to the airport when they were closed but also made me pay extra out of my pocket to spend a night in Billings but also this employee has the audacity to speak with disrespect.
Yes, I did have a choice to rent from other car rentals but the truth is, I’ve rented from Alamo for over 10 years now…100s of times and wanted to keep loyalty to them. BIG MISTAKE.

The Alamo desk is conveniently located in the Billings terminal. Easy car return. But I was not happy with the Alamo mini van we rented (from the Bozeman Alamo). It was not cheap ($ 690/​week), and although it was middle of winter with lots of snow and ice on the roads everywhere, the tires on the minivan were terrible, with almost no tread. Definitely not snow/​winter tires (which would have been nice). Not even all-​season tires. I would expect all Alamo vans/​cars rented in winter to have good winter tires!