Swing Senter Factory Outlet

Buyer beware!!! We purchased a shed from this guy and left a 50% deposit. He has asked us if the driveway was accessible and if there were any fences that he had to maneuver. We told him there wasn’t. The day he delivered the shed, he showed up with one guy and some fence posts to move a 1500lb shed up the driveway. He got all pissed off when he couldn’t unload the shed properly. He then proceeded to call my mother dishonest and that we lied to him. He accepted zero responsibility and wanted to build a custom shed at an additional $ 500 cost. We told him it wasn’t out fault that he didn’t survey the driveway in the first place and that we shouldn’t have to pay the additional money. He wanted to then keep 25% off the entire shed cost saying how he was losing money. Hello, we were the ones who didn’t have a shed and were out 25% or $ 500. My mother was too distraught since she had just lost her husband and didn’t want to deal with this crook so she offered him $ 300 to go away. We got our deposit minus the $ 300 and still have no shed. I later heard from a friend who got a shed there and ordered a ramp for her shed. 2yrs later she still doesn’t have her ramp on her shed. Trust your gut instinct when you deal with this guy and you will stay away.

Ordered my set about 2 weeks ago, set up delivery date and order was delivered, installed and is just perfect. My children love it and we couldn’t be happier with the quality. This set will last for years.

Well i would have had my swingset but they where to quick lol!!! We had to get the land ready which we did a few days later. My husband has left a few messages and no call back. Sorry but that is not good business. I will up date if we get our set this week as promised last time we talked with them…

I purchased a rather pricy play set for my kids expecting the beautiful quality that’s displayed in the yard of the shop. Unfortunately that isn’t what I received. Before I made the purchase I was sure to ask some key questions, weight limits, materials used, asking how and if the wood is weather proofed and sanded etc. We were assured by the owner that «all the play sets are weather treated and sealed to withstand the local weather.» «Just look at how beautifully the ones on display hold up! Yours will be just as nice» we were assured.
Fast forward to after we made the $ 2k purchase. We wait longer than we were quoted for delivery. Then they damage a fence by sliding the play set over it instead of lifting it. Ok, no worries. I don’t stress little stuff like that.
They try to leave without getting the set level, which is also no biggie since I called the guys on it and had them fix it.
All in all I’m initially ok with the purchase. Not thrilled as it does not look as nice as the displays, but it’s not BAD.
Skip through one winter. ONE. Wood is cracking, mold is starting to form on the CLEARLY non weather treated wood and the dowels are falling apart as are some of the larger support beams. A disturbing number of the bolts and screws are fully rusted as well. I call the store and leave a VM. Wait 3 months for a reply, nothing. I repeat the process of calling and waiting for a reply for a year. 5 calls total and 5 voicemails left before I finally get a call back. The owner calls, and tells me «the wood I use is so good it’s practically impossible to get» followed by «well I’m not going to SAY this never happens and your wrong… But we’ll have to see.» Condescending at every turn.
Guy comes out and tells me he never said it was weather treated. Never said the wood was sealed. And tells me the cracked wood is perfectly safe.
This guys buzz words seem to be «well what do you want me to do about it?» Because he said it over and over. On the phone and in person.
I told him I wanted the moldy and cracked pieces replaced and/​or a partial refund. He said he’d «go talk to his guys and see what he can do»
So here we are, 1.5 years after the purchase and I have something much much less well built than what they claim to make and sell.
I’m waiting to see what they do to make this right, and will update my review accordingly but for now, my untreated cracked wood and rusty bolt ridden play set gets a 2 star. And the service is on its way to creating a bbb complaint, but I do believe in fair reviews and giving people a chance to get things right and/​or make them right so I will post an update when and if anything happens.

We ordered our swing set 2 ½ weeks ago and they promised it would be delivered by the end of the month. I had read the previous review on here, and was preparing myself for a long wait. BUT, they installed it yesterday and it looks GREAT! They are VERY reasonably priced, especially compared to some of the bigger companies out there, and we were not willing to take out a second mortgage on our house to pay for a swing set!!! They use the same kind of wood as the bigger companies and the price includes installation and delivery. I ABSOLUTELY would recommend them to anyone looking for a swingset. We are very pleased

3 – 4 weeks have past and still no swing set. Ended up taking 7 weeks. The product looks good and the price is right; but they must operate on a skeleton crew that they cannot deliver on time. I suspect the reason why there are not more reviews is due to the way their name is spelled. Order 2 months in advance of the date you want it and you’ll be fine.