Pro-Fitness Plus

I have been here plenty of times but as a guest of my boyfriend’s since he is a gym member. He is been going here over 12 years and never has he have had an issue before. As a guest I can tell you I love it here. The gym is practically always empty and I love that. They have every single machine you can think of, everything and anything. You would never leave out of here dissatisfied with your workout. The parking lot is always a huge ++, mean there’s tons of parking all around the establishment. It’s always clean, they have a rehabilitation center, a child care center and they even have a juice bar. There’s a big room for classes and even boxing is offered. I honestly love it here and I look forward to every time I get to stay in Lowell just so I can come here!!!

With the overwhelming majority of «gyms» being more interested in getting people to sign up rather than actually creating a motivating and open environment, pro fitness plus has, at least for me, proven to be a real gym.
A myriad of different age groups are seemingly regulars here, I’ve seen everyone from middle school aged kids to seniors hitting the weights hard and relishing in the general «get to lifting» atmosphere here.
Sure the gym is worn, the dumbbells need to be tightened from time to time, and the locker rooms are a far cry from a day spa (although there is a dry sauna which rules,) if you are looking to get a serious lift in this is the best place in the area.
There are plenty of flat benches, two full runs of (poorly labeled) dumbbells from 10−110+ lbs, a few squat racks, a bunch of cardio machines, a boxing room, a 24 hour access room with minimal weights and machines (akin to that of a medium size hotel gym), and an upstairs area that has more cardio machines, a stretching and abs area, tanning booths, and some adjustable weights machines.
Personally I have no experience with the following but worth mentioning, there is a day care center, a physical therapy center and a smoothie bar area. Also the cardio classes are constantly packed and seem to be a very popular attraction at the gym.
Overall, if you want to lift without a lunk alarm going off and don’t want to have to have to shell out 60 $+ a month at a BSC this is a solid option.

Been a member of different gyms over the years (LA Fitness, meathead gyms, university fitness centers) in different parts of the country. PFP has huge variety of equipment and classes, and overall, I’m happy I joined up. GREAT classes with instructors that can help you KICK your butt into the shape you want, just have to be willing to put in the sweat.
There is a woman’s only workout area, which is surprisingly well stocked, if you choose to use it. The main floor is mostly people their to focus on their own workout and it never feels like a meat market. I feel completely comfortable using the free weights, unlike other places I’ve been before.
Gym membership deals always seem shady and try to keep you locked in, so as some other poster mentioned, ask questions and be prepared. I didn’t think their deal was any worse than LA Fitness was.
My only complaint is management doesn’t communicate their aerobics class schedule changes consistently to front line staff or members. Management has recruited some fantastic instructors, I just wish they’d figure out and consistently use a system to let us know when classes are cancelled or instructors change BEFORE we have to show up to the front desk. Why have a website, Facebook page, Twitter and the wipeboard if

Pro fitness plus is a decent gym with the standard downsides.
The good:
1. They have the free weights, squat racks, barbells, etc that anyone doing any sort of serious training needs.
2. There is a boxing room, large number of machines, sauna, and all the gym extras you’d want.
3. People are friendly, staff are nice, and the gym isn’t too crowded.
The bad:
1. The music sucks
2. They will lock you into a contract
3. The price is misleading. They have a sign outside offering membership for 9.99 a month, however once you pay for all the add ons it will be closer to 30.
4. The hours could be better. They close early on weekends.
The complaints I have are pretty standard to all gyms. If you lift seriously and live nearby pfp is great. Just don’t let them convince you to pay extra for bells and whistles.

The gym is dirty, the machines are dated and often down. The manager does nothing more than walk around and talk and is often rude when talking to him. Cellphones on the workout floor is totally out of control. The wait time to use the equipment depends on how long that member is texting. As for the cleanliness of the facility, the locker rooms are a sty, paper towel holders are often empty. Do yourself a favor and drive a little further to a gym that actually listens to their members.

I too have had a terrible time with cancelling my membership. My contract was up in June 2014. I had to call a 1 – 800 number to cancel. Since then it has been a nightmare. Profitness was still trying to billing me the monthly payment but I was not aware of this until I received a notice from Steve’s collection agency (who by the way are extremely rude). My husband spoke to the owner who was suppose to «take care of it» but never did because I am still getting calls and mail from this agency. I would not recommend this gym to anyone which is too bad because I never had trouble while I was an active member. I think it’s ridiculous that you have to deal with an outside vendor to cancel your membership.

I workout at this gym 5 days a week. Variety of equipment. Free weight selection is probably the best in the area. Some of their equipment is beat up and it will take a while to be fixed or replaced. I don’t use their cardio equipment often and can’t speak for those. They have a small track and basketball court out back during the summer months. They have daycare available at certain times of the day. You will get your conventional «meatheads» and these guys seem to mind their own business. However you will get college girls and skinny college guys that will complain about every little thing to management. Over all this isn’t a pretty gym like planet fitness which is why I go here so often.

Terrible facility, not that clean and workers do not know much about much. Would not recommend joining this gym.

The gym itself is better than average. The payment company they use is a clear indication they want to make it burdensome to quit the gym. I’m sure it results in some additional revenue, but as you can see here it is pretty bad for their reputation. The idea that a membership can’t be cancelled by phone or online is silly. And this is for a ‘no-​commitment’ plan.
Also, they play games with the membership fees if you go into the gym. Signing up online was a much better deal in my case.
I’d definitely change my review if they contract a different company for payments or changed their policy on canceling memberships. Until then, if I decide to cancel my membership I’ll have to be certain I have everything in order months in advance, certified letter and all.
Seems dumb to play all these games when you have the best facility for 5 – 10 miles around.

Two years ago I joined this gym and cancelled within a few months. For the last two years they have been dipping into my bank account with NO authorization. These people are crooks who just want your money, needless to say we’re now going to small claims court. As far as customer service? Goodluck getting in touch with anyone who can give you any kind of help once they’ve taken almost $ 500 from you. They’ll butter you up so that you sign up with them but that’s it.

While the gym itself is fine, the ownership is unprofessional. I tried canceling my plan in person, and through certified mail. They claimed that they did not have either on record. They also reported me to collections, claiming that had repeatedly tried to contact me. I never received a single phone call from them and brought in my entire phone records for 4 months to show them. They still didn’t listen. Without proper notice, it cannot be rectified. The woman who answered was also incredibly rude.
Bathrooms are also disgusting.
I will say, the younger men behind the counter have been very friendly and professional. Management is the problem.

I have been a member here for 14 years and highly recommend Pro Fitness! Gym has both friendly staff and friendly members and is clean with every type of equipment I need to get a great workout! I have worked out in Golds gym, world gym and Mikes gym and rank this gym on equal grounds. Any problems that I may have are addressed by Dennis the Manager immediately and corrected.

Everyone here giving this place bad reviews had a bad experience with billing. Like signing up for any gym, I would highly recommend you ask a ton of questions and make sure every single thing is crystal clear before agreeing to sign up. The person that helped me sign up was upfront and honest about everything.
Now moving on. The equipment is definitely dated, but at the end of the day, they’re maintained and work. So therefore no complaints there. They have something for everything, unlike Planet Fitness which I really don’t like!
What’s also nice is this place also has a boxing area. Love it.
It is a little pricey for everything, but I think it’s the best gym in the area, and I personally love what they have to offer.

I’ve been a member at Pro-​Fitness Plus for 7 months now. I signed up originally since they had personal training services available through a subcontractor.
The training company recently got removed from the gym, and I have had a myriad of issues with them. It makes me question why PFP got involved with the shady company in the first place. Manager Denis tried to work out a deal with me to help me get further training sessions and make up my money, which was nice. However, in the end in chose to discontinue personal training all together.
As for the gym itself, I liked it at first because they had more weights and machines than Planet Fitness. Now, I’m starting to notice a few things. The machines don’t seem to have been updated in years. The treadmills are old, get really sweaty feeling, and half of the inclines and heart rate monitors don’t work.
The management is very attentive, however, and they have a lot more features than other gyms in the area: yoga room, daycare, women’s only room, and they are very large. You can’t go wrong with going to this gym, but they are a bit more pricey than Planet Fitness down the street.
I’m cancelling my membership, however, due to their guest policy. I pay $ 20 a month for membership and would need to upgrade to $ 30 to be able to bring a guest once my free guest passes run out. I’m going to switch to Planet Fitness afterwards, to save money and because it’s really not that much different.
TL;DR: Gym isn’t terrible, but is in disrepair. It’s also more pricey than Planet Fitness down the street. I wouldn’t recommend it, but I also won’t tell you to stay away. It’s an average gym.

Terrible gym! Had similar poor experience with having trouble canceling membership

I agree with the previous post — they make it impossible to end your membership — you need to send them a registered letter (this is the only method of cancelling) even though I live 10 minutes from the place. I sent them a registered letter and requested an acknowledgement, which they never did. Now I am being told that I need to cancel 45 days prior to my contarct end date! NO customer service here at all — too bad as there are many other descent clubs now in the immediate area with better facilites!

This is by far the worst gym experience I’ve ever had. The locker rooms are filthy, the sauna doesn’t get nearly warm enough and is filthy as well, and the showers are often cold. I tried several times to cancel my month to month membership both in person and on the phone and was continually told I needed to speak to other managers. Months after I moved out of state, several unreturned phone calls, and two hand written letters stating that I wanted to cancel later, Rochelle, a very rude, unsympathetic, and unapologetic manager bullied me into paying a $ 53 fee to cancel. I’ve worked in customer service my whole life and have never been treated so unfairly. The only nice thing I have to say about this place is that the desk staff was courteous.