Biggby Coffee

I’ve updated my review and shushed it to the lowest possible rating. Terrible service. I ordered 2 small cappuccinos and received and was charged for mediums. I pointed this out and was told to take the drinks and they’d give me a refund. But when I went back to the register that girl said no refund because I took the drinks. She said girl who said take drinks made a mistake.

Always friendly staff and they make the drinks just how you want them! And if you don’t like what they made they’ll remake it for you!

I have absolutely never been disappointed at this Bigby. It’s clean, the staff are polite and accommodating, and the owners know me by name. My husband is a regular and much of the staff have his order down pat! I don’t typically address other reviews but someone said the coffee is pre-​made? What does that even mean? Coffee beans are always and I mean always, grown and prepared at a manufacturer then sold to a consumer who then uses it by grinding it up and brewing it in a pot with pre-​made water! So yeah I guess it’s pre-​made by that definition, however it doesn’t take rocket science to plainly see them brewing fresh coffee and espresso right before your very eyes! Like magic! Seriously though, what I love most about Bigby is that it’s a Michigan owned and supported business and all the stores are franchised. This means our lovely owners are members of our very own community, hiring other members of our community. It’s local business and it feels like family when I’m there. I can always count on high quality coffee and lattes to boot! I support this local business with all my heart since the very day it opened its doors.

Friendly staff and the coffee was amazing. I’m from out of state and after circling around trying to find a coffee shop, we found this place. Reviews were bad but they must have improved because this place is delicious! I had the hot latte butter beer. So good and pretty!

I love this place. Starbucks tastes like dirt to me but Biggby has a milder coffee taste so its perfect. I love the Teddy Bear and the Hot Caramel Apple Cider. Biggby, like other coffee shops, is a bit expensive so I only go when I have a coupon but they give them out all the time online or in the paper. I have had the muffins and they are super moist and yummy, but never tried the other foods, I have seen lots of people order the «bragels» though. And yes, the straight up coffee is self serve but you can also jump the line and put the money in a jar and there is several carafes to choose from. Its always hot. You have to worry about your mixed drink being hot more than you do that coffee. They serve the mixed drinks at a good drinking temp, not scolding.

This place is awful! I ordered an overpriced «smoothie» which was supposed to be raspberry with lemon zing. I got some ground up ice chunks with no raspberry anything. I finally found some fruit as I choked on giant hunks of lemon peel (zing huh?). Awful!

Don’t come here if you want coffee. Drinks are so sugary they’ll make you sick. The only thingsI recommend is the straight up coffee. Friendly staff is the only reason I’m even giving them one star.

No matter what anyone tells you, this place is Nothing like a Starbucks. Other that they sell a product that it similar to coffee. You ask for coffee and they hand you a cup, you fill yourself out of pump carraff’s. Add your own cream and sugar and you could have went to a gas station and saved a couple bucks for the same thing.

Oh, this Biggby was baaaad. I asked if they had heavy whipping cream to put in my coffee, and the cashier said he didn’t know. I explained what it was, and he still didn’t know. He was just like, «I don’t know. I’m new.» He was not engaged in the experience at all.

This is a good Biggby location. The staff was very friendly and worked quickly. It is a good sized location with lots of seating. The coffee is also rather tasty, especially if you prefer sweeter drinks. My only issue is how far it is off the highway, but other than that it was a good experience.

If I was only rating the staff and the atmosphere, I would give this place 5 stars. The people who work at this location are fun, nice, always in a good mood, fast, everything! The location is good and I love how they have tons of outlets for me to plug my computer in while I do homework. The music is not bad, better than I would expect. I’ve seen them have some live music here, too, which is cool.
Unfortunately, the coffee stinks. It’s pretty much just coffee-​flavored water. I’ve tried every single food item they offer and the only thing that’s even decent is the bagel with cream cheese. Oh, and you can always just get a banana. The scone is totally disgusting. I got a smoothie one time and it cost $ 5 for a 12-​oz. which was sooooo not worth it. I asked what was in it and it was basically fruit-​flavored corn syrup. The chai was flavorless with no spiciness at all and lots of sugar. I haven’t found one thing to eat or drink that’s actually good. I usually just get a coffee so that I can do my homework by their nice fireplace.
I really want to like Bigby becuase I see the newspaper articles on their walls and I know they try to be part of the communities they do business in. I don’t want to go over to Starbucks at Ferris– I don’t even like Starbucks that much anyways. But Bigby needs to do something about their products. The coffee would be okay if they had decent baked goods. But I’ve never heard anything good about their bakery items. I think it’s time for them to step it up.