Gold Rush Resort Rentals

Judging from the other reviews, I guess we lucked out with our Gold Rush rental. We stayed in the «White Christmas» cabin and we couldn’t have been happier with our accommodations. It was just what we were expecting — spacious, cozy, clean and centrally located to a lot of restaurants, shopping and recreational activities. The women we dealt with in the rental office were extremely welcoming and helpful. At check-​in we were given house keys, written directions to the cabin, a Wi-​Fi password and an emergency number in case we had any problems.
The cabin came well-​equipped with everything we needed: towels, extra blankets, pots, pans, silverware, coffeemaker, board games and cleaning supplies.
My kids really enjoyed playing in the snow in the large backyard and using the hot tub. In the evenings, we relaxed on the couch in the very cozy living room in front of the fireplace while watching television.
I have nothing but great memories of our time spent there!

First off if you don’t want fur all over you, you might want to make sure to rent out a cabin that says «NO ANIMALS ALLOWED!»
Cons:
That was our first biggest mistakes. 4 out of 8 people allergy kicked in because of all the fur on the couch, living room, floor, bedroom and the list goes on. 2 of our guests who came over to hang out even got sick.
Overall the cabin was filthy. The kitchen supplies were all oily and full of food from the previous people. We literally had to wash everything before using it. Luckily I packed a lot of our kitchen appliances and etc. There’s broken spoons and mismatched plates and no bowls. You seriously need to bring your whole kitchen like us to be on the safe side. You def need foil, bowls, towel, plastic wrap, Ziplock bags, pots, pans, cups, and baking supplies. The worst part was the moldy air mattress under the couch. We couldn’t even use it. It was so gross and smelly. The beds were so uncomfortable with squeaky springs pinned to your back. I bought my bakeware to bake and the oven was so dirty from previous people that it set the alarm off x2. The grill wasn’t even cleaned at all. I’m serious everything was dirty.
The rooms and whole house did not look like the pictures at all. Nor did it include everything that were mention in the rental agreement. No wifi, a lot of kitchen supplies broken or missing, small tv, rooms were small, and house pic were deceiving.
pros:
We made the trip worth it and manage to get by with what we bought. The backyard was beautiful and so much fun. It snowed a lot so the kids had fun playing in the back. The front of the house parked 3 – 4 cars so we didn’t have to leave some of the cars at the Convention Center. Out of all the dirty rooms the bathroom had to been the most clean and modern bathroom. The nice fireplace kept us all nice and cozy.
Make sure you bring stuff to make s’mores.
We polly wouldn’t rent here ever again but we are thankful that we were able to find a cabin less than a week before our trip.(almost everything were unavailable) Next time we got to plan and book before peak season.

I’d like to first give a round of applause to the photographer who took the photos for this website. They hid everything terrible about this place and got all the right angles for the lies these people tell.
We spent Christmas here and arrived on Christmas Eve, so a lot of the problems we encountered couldn’t even be taken care of for 2 days.
1-​when we arrived, the front door of this place is glass and is a retail store door, ya know the kind you lock halfway down the glass to prevent people from breaking in.
2-​before we did anything in this dinky little pile of crap, we noticed a light fixture was hanging out of the wall, of which, we didn’t do anything to it, since we had just arrived and we couldn’t call to notify anyone, ya know cause its X-​mas.
3-​You can tell this was an office or something, because there was a sign on the bathroom door like they have at mcdonalds. Why would they have this in a cabin?
4– Flood light in the hallway, seriously.
5-​The place was filthy, like absolutely disgusting. A pacifier behind the TV and popcorn. Crumbs in the kitchen, dirty sheets.
6– No cable downstairs and they had ancient TV’s. I’m sorry, but a flat screen is not more than $ 200.
7-​The so-​called deck is too small to stand on and had two plastic chairs on it. They have a bunch of reclaimed wood around the back that is like a carnival. There is a jail with a person hanging by a noose in the back yard. Hardly romantic. There is also no LAKE to speak of. I have no clue what these liars are talking about.
8– People peeing in our back yard, multiple times. It’s gross. Children playing in the backyard since it looks like a carnival all the time.
9. Website says minimal road noise, but that’s a COMPLETE LIE. The road kept us up all night long and annoyed us all day.
These people are thieves and liars and they charged me more than they quoted me and then tried to charge my card after I left because they think I stole a pillow… the stuff in that place was gross, I would never take anything from in there. My dogs are well behaved and didn’t destroy anything either, which is their claim as well. They also knew I had two dogs when I booked, but decided to charge me afterwards.
DO NOT STAY HERE OR ANY OF THEIR PROPERTIES.

WARNING! Do not sign Contract ! PLEASE CHECK Unilocal FIRST!!! Our experience was HORRIBLE !! the place was filthy, spiders in our rooms, and to top it off the manager made a mistake by telling us to leave premises exactly 10am Because that was our check out time and she said her cleaning crew was goin to do a massive cleaning! But they didnt clean for prior customers?? So we end up leaving 9:40am in a hurry ofcourse, went to talk about our bad experience and our contract that says 11am with them and one of the employee mention to us that manager (SHAUNA) shouldnt have done that and yes indeed she made a mistake by telling us to check out Sharp 10am ! But yet… She never even called us night before to let us kno that we could stay!!! Its been 8 days and not even one call back to explain… Wat do u supp to do when u pay alot of money to stay and bring all ur fam & friends upthere? They are Awful !!! $ 1000 dllrs for 2 nites! And they show no respect for customers… Go to Frontier better! At least u will have a clean place to stay!!! And more friendly place!

I agree with the rest of the folks who had a bad experience with the lady over the phone! This person was very rude, refused to give me a breakdown of the costs, kept adding additional fees which were not there in the email that the resort sent and did not honor the amount on the Groupon that I had! Great job trying to fleece people!

After months and months of planning for our big family vacation, we were trilled to finally come to Big Bear to relax and spend time with family. However, instead of relaxing and being stress-​free like we thought we’d be, we arrived to a broken down cabin. The ceilings were damaged and not replaced, our Jacuzzi tub never heated, refrigerator leaked all weekend even after we cleared some of the food, the BALCONY had loose wood strips with nails sticking out, the coffee maker (s) did not work properly,…I can go on and on because this was only a FEW of the many issues we had. Ever single day we had an issue. It is very disappointing planning and paying money for a «vacation home» that you cannot really vacation in. We rented the Chipmunk Lodge because it is the largest vacation home that (1) accommodated my disabled brother and (2) has the most amount of king/​queen beds for couples. Nothing ever truly got resolved, all we got were excuses for all of the issues. We will NEVER recommend or rent with this company again. I feel like some of the workers were very dishonest, unprofessional, and just out right rude!

Our last minute vacation with Gold Rush couldn’t have been better. We had to cancel a backpacking trip due to weather and called Gold Rush three days before spring break. The first person I spoke to wasn’t familiar with the rates or current discounts, but she admitted it and asked me to call back the next day. When I called back, I spoke with Bre and Cheryl, who were both helpful and knowledgeable. A small mistake in billing was corrected immediatlely. Check-​in was quick and easy and the cabin (Elk Lodge) was exactly what we hoped. It was clean, comfortable, and well equipped. The pool table wasn’t in great shape but it was fine for our family of amateur players. Everyone in the family loved the tabletop PacMan game and it got a lot of use! Three blissful days later, and check out was a breeze (took less than 20 seconds to hand over the keys). We thought we’d forgotten something and emailed Gold Rush to check. The response was prompt and helpful. The next time we go to Big Bear we will call Gold Rush, and we would love to return to Elk Lidge.

NOT HAPPY! I called here yesterday to book a last minute cabin for the weekend and spoke to a rude woman on the phone who said she would email me the cabins they had available. this was at around 1pm, so I waited…& waited…
Because of the last minute circumstances, at around 6pm I gave a call back to be sure they got all my information correct, & to be sure I wasn’t forgotten. The lady was more rude than before, the best thing she said during this conversation was, «they also do a mining experience & that they have seen my cabin requests & will email me before the end of the day.» I never received a call back, & I never received an email, because of that I booked through another company.
Here are my thoughts; if your $ 30 «mining experience» is more of a priority than my $ 400 cabin rental, than you do not deserve my, or anybody’s business, because to me it sounds like you are in the WRONG business. And, on top of that you have horrible customer service.
In other news, I actually booked & stayed with them a few weeks ago prior to this incident, and the cabin was just okay, nothing great, nothing horrible. Probably a 3 star experience, but after this, it’s definitely NOT worth staying or booking through them again!
Avoid, unless you want to mine for gold in the front of their office.

I’m sorry that others have had such a bad experience here but after two mini-​vacations through gold rush, I can’t say I feel the same. Both times we’ve booked through them they’ve been great. Everything and everyone has been totally up front and the check in check out process was quick and easy. We stay in big bear over 6+ times a year through multiple cabin rental agencies and gold rush is now one of my top three go-​to cabin rental places to check when I want to get up to big bear.
My only warning is that the photos always make the cabins look waaaay bigger than they actually are so just keep that in mind when browsing the website… But hey I’ve come to realize that all of the cabin rental places do that so that’s par for the course I guess.
Also, I’ve never needed to call in for repair or service so if that does happen I’m sure I’ll be updating my review the next time I’m renting though them.

DO NOT sign their contract! These people have figured out exactly how to rob people of there hard earned money!
The house was filthy, dirty dishes, dirty floors and far from cleaned after the last guest. We weren’t told upfront that there was only heat in part of the house therefore we froze in single digit temps at night. Their nice to your face but have a F-​you attitude when it comes to owning their mistakes. NEVER again will we rent from these crooks and hopefully you’ll be smart enough not too as well!
I had to give 1 star but truly they deserve none!

My husband and I stayed in the Prospector’s Pick cabin for a fall weekend. The jacuzzi is a definite plus. Décor is tasteful and the heater works well. Many on the website complained about the location being right next to the highway, which did turn out to be problematic because it is also right next door to the rental office and people will Park at your cabin/​people can see you through the bathroom window if it is open. The business-​style glass front door is also off-​putting. My final complaints would be that this cabin is not all that spacious and has an oft-​used hotel vibe rather than the quaint cabin feel. Master bedroom was pretty small as well. Overall, it doesn’t really provide the romance that one would look for in a mountain cabin.

I initially found Gold Rush because there was a Groupon running, and I was looking into cabins for my boyfriends birthday. I called and opted for a cabin that wasn’t a part of the Groupon after talking to Bree. She was extremely helpful and I ended up booking a perfect cabin, and we were all extremely happy. The cabin was clean and cozy, and the staff was very helpful throughout the entire process. My boyfriend and I are already talking about our next trip to Big Bear, and both agreed that we would want to stay in the same cabin! Everyone was so accommodating, and helped make for an extremely relaxing and fun weekend!

RENTER’S BEWARE!!! ZERO STARS!!! Don’t waist your precious time and hard earned money on this rental company. The staff are incompetent, rude and straight liars. Once you sign the contract, you are hooked into a weekend of misery with absolutely no refunds. They send only one housecleaner for one hour to clean a 12-​person cabin. Needless to say, that is not enough time to clean a kitchen and a bathroom, let alone a four berm cabin. They have a very screwed up towel policy too so be very careful. They will tell you that all cabins come stocked with linens/​towels for the allotted amount of people staying. However, that is a another lie. Our unit was not ready when we arrived, nor was it clean once they gave us the keys. There were left-​over medications from previous renters as well as all of their old groceries in the refrigerator. The toilets were filthy. Their was someones left-​over spit or mouthwash in a cup left in one of the bathrooms. Their were dirty tissues in the cracks of the furniture. There were missing light bulbs in the exterior fixtures making it almost impossible to find the unit at night. We were told that we could receive a two-​day certificate to come back and try a different unit, but then that was another bold-​faced lie. I recommend a hotel or VRBO (vacation rentals by owner) before using this poor excuse for a vacation rental company.

Not only was the cabin not ready on time it was disgusting. The cobwebs everywhere. Dirty rugs no towels broken coffee pot. The customer service was horrible one lie after another was told to us. Completely incompetent staff. I will never book with them ever again.

We are very pleased with Gold Rush Resort Rentals. Their staff was very friendly and organized. It felt like we were checking into a hotel, and all of our questions and concerns were taken care of. Also the office is filled with fun and whimsical decorative items and gifts you can purchase that our son’s LOVED. They also offer a mining adventure for the kids which we decided to try and became one of the highlights of our son’s trip to Big Bear. We will definitely plan to use Gold Rush Resort Rentals in the future! And by the way, we stayed at Moonstruck Cabin which was great as well!

They have such a fun mining adventure for kids. Our kids were able to mine for gemstones in their outdoor water mill. They also have geode cracking too! Great way to expand on your family vacation to Big Bear #ocmomtravel

Overpriced for what you get. You have to sign your life away to rent from them. And the so called «Pet Friendly» rentals charge $ 25 per dog PER NIGHT !!!
Never again. I will stick with VRBO

If we could give this rental agency a negative 5 stars we would. The rental process was tedious and hostile! I’ve never had to jump through the hoops these people make you jump to just rent a house for two days. I’ve never been treated so like a criminal. In the plus side, the house was amazing and would love to rent it again, if not for the agency. We will rent elsewhere. I feel badly for the homeowners who have their homes listed with these rude people.

This «privately owned company» is possibly the worst «privately owned company» on the face of planet Earth.
The «CEO/​surpervisor/​manager/​office worker» Bri is very rude and has no professional standards.
We were charged a damage fee for returning the house in better shape then it was before we got there. We cleaned every corner, vacuumed the whole house twice, and wiped down all the toilets.
Couple days later we were charged a $ 250 cleaning fee for a «couch that was torn up». When we did a run through of the house with the «CEO/​supervisor/​manager/​office worker Bri» she did not notice and or mention this couch, but later when we left the couch somehow ripped and we got charged for it.
If you’re looking for a bad time at Big Bear Lake, definitely rent a cabin from Gold Rush Resort Rentals.
BY THE WAY, I found out they charged me because I looked at my bank transactions, they never informed me I was being charged.

Being my first time booking a cabin in Big Bear, I spent quite a deal of time comparing different companies and their rates. It finally came down to Santa’s Cabin and boy was I happy with my pick.
Working with the people at Santa’s Cabin was easy and stress-​free. A couple of phone calls to get their rates (bonus: they weren’t vague with their rates and gave it to me straight up; I hate it when companies dance around the numbers!), a couple of emails to get the contract signed, and that was it. Courteous, efficient, and professional service. It couldn’t get much better.
Checking into the cabin was also painless and quick. I dropped by their office to pick up the keys, had to sign a couple of documents, and I was on my way. No giant fuss at all. Awesome.
As for the cabin (we got the Château), everyone in our group really liked it. The cabin was spacious, the jacuzzi was a big hit, and the big-​screen TV was just gravy. Our cabin actually had more beds than was described in the website description so everyone actually ended up having their own bed. That still didn’t solve our collective snoring problem though…
The only problem we encountered was finding the free Wifi that was supposed to come with the cabin. in the end, no Internet was probably a good thing because I mean come on, we’re supposed to be on vacation right? Another gripe was the fact that we had to dump our trash at a local trash site a couple of blocks away. I’m thinking this is more a city ordinance and not a company-​imposed rule, but still, it’s kinda a hassle to have to dump your trash elsewhere like that.
Overall, I’d recommend Santa’s Cabin for anyone considering renting cabins at Big Bear. The prices seem affordable and there weren’t any major headaches.