Destination Big Bear

Chucky saved the day! He was so fast and professional we will be using him to fix all our problems from now on. We finally have hot water and can enjoy our vacation.

Destination Big Bear made things so easy to book. From great pictures of the rentals available, to the details of each place, and good communication before I booked and after I secured a place. Ally is wonderful to deal with. DBB should know that they hired the right person for the job. She goes above and beyond =, she knows her stuff and she is such a pleasure to speak with! 5 STARS for Destination Big Bear and for Ally — she gets a 10!

Great overall experience! I highly recommend
I brought the family up here for a winter vacation for my birthday. Karina helped us find the perfect place! great customer service. Choosing a house online, booking, and paying was very easy. There were a lot of houses and condo’s to choose from. Destination big bear promptly emailed me our check in instructions and it was very easy.
The house we stayed in was perfect. Everything in the house worked and we had a perfect experience. No complaints. Only plusses.
We forgot a pair of shoes in the house. When I called the office. .they said they would alert the maid and send them to us! I couldn’t be happier

Just got back from a fabulous weekend with my family in Big Bear. We rented an awesome cabin from this company and the whole experience was great! They were helpful every step of the way– ESPECIALLY Hawaiian Simon– that guy gives fabulous customer service and is so nice! We will be using this company again on account of the staff and great service we received.

Been renting through Destination Big Bear for the last four years, and my experience has been excellent. Always friendly and helpful, customer service is great. Cabin pictures and descriptions are always on point.
We had a locked bathroom today and our friendly Maintenance man, Bill Baird was quick to arrive and solved our problem is a jiffy. All around Destination Big Bear rocks in customer satisfaction!

Decided to rent a cabin w/​Destination Big Bear for the weekend. All I can say is that we will be using their services again in the future.
My girlfriend began freaking out because she thought we were not going to be able to check in on time. We called to let the office know we would be showing up just before they close their offices and they assured us there would be no issue in getting us the key to the unit. This alleviated all the anxiety she was experiencing, fortunately!
Also, we had a difficult time controlling the heater. We called the office and within 15 minutes Donnie showed up and made sure we were well taken care of. Thanks again for your help brother!
All in all, in was a great experience. We shall be back!

By far the best experience I’ve had with a booking company. Ally and Evan were more than helpful and provided exceptional service. I was very satisfied.
I called months before planning my trip to big bear lake. Going with family was a little difficult to plan but Destination Big Bear has many rentals to choose from. After calling over and over, changing my booking 3 times, I ended up booking Bear Heaven (one of their bigger rentals) for early January. The cabin was PERFECT, accommodated everyone in my group from the toddlers to the grown ups, this cabin had it all!
The greatest part of this booking agency was the staff. I called Ally several times with random questions, she was more than happy to assist me. Evan was exceptional, very welcoming! I HIGHLY recommend booking through this company! I will for sure call Ally & Evan for my next big trip to Big Bear!

First time spending a weekend in big bear and as soon as we had a problem they sent someone and they arrived promptly and they were very nice. Chucky is the one who arrived asked what the problem was and help us out and solved our problem quick we were having connection issues with the technology in our cabin its because of people like him that make me want to stay at a big bear destination cabin the next time I plan a mountain trip!

We had a small problem with drainage in the kitchen sink when we showed up to our rental. We called and DBB immediately sent out a repairman named Chucky. He was very nice, apologetic, and had the problem fixed within 15 mins. Well done Chucky!

I wish I could give this company 5 star however after just leaving a 3 day weekend and paying a lot of a beautiful cabin this company didn’t provide service to improve our stay. We arrive and yes the cabin is stunning cabin alone would be 5 star however there was no power cord for one of our tvs, a lot of channels had parental control code (they didn’t provide code for us), and the cabin which was suppose to be animal free had dog/​cat hair all over! Worst part is my children are allergic to cats so they were not happy campers. The cleaning service didn’t even try to remove it. I mean this hair was every where. I called a total of 4 times and none of my issues were fixed, or even tried returning my calls or request. They were supposed to send someone with a cord for tv (never happened) as well as cleaning personal (never showed). Would give them less if it wasn’t for the beautiful cabin.

We just rented a cabin with them for the first time. They made the experience so easy! They were extremely accommodating to our arrival time and Ally & Joan went above and beyond to make our weekend perfect! We will def use them again for our next visit!

Great house in Big Bear! Donnie took great care of us. When we got to the property, it was immaculate and well looked after. A very warm and cozy feel to the house. Unfortunately, the previous guests had thought it might be funny to stuff a bar of soap into one of the toilets. We called the emergency number and Donnie was there quickly to unplug the problem. He was professional and had a real friendly demeanor. The rest of the weekend passed without incident and the whole experience was really great.

Chucky was awesome. We had a set back with the water heater and he fixed it up in no time. Come check this place out. Highly recommend it!!!

Chucky the maintenance guy came by and was very professional and informative. He helped us get situated and showed us how certain things work. The cabin is beautiful and we are looking forward to are stay.

Man first off chuckie saved the damn day, the cabin is awesome… define try coming back next year!

I love Destination Big Bear! First time renting a cabin and my experience was a pleasant one. We had a couple hiccups the first night — too much snow on the driveway to get my truck up, and our fridge wasn’t working– but they sent someone to the cabin immediately. Jameson was amazing… He arrived within 10 minutes to shovel our driveway and he checked the fridge. He even suggested an awesome snow lift to use at Snow Summit! The whole staff was extremely friendly and helpful the whole time I was there and I will definitely be returning to them.

We had a great stay at our cabin. There was an issue with the garbage disposal, but Donnie came out to fix it. He came out quickly and had it fixed within 30 min. Thanks for the great weekend!

Great service! Donnie came did what he need to do with no problems. Very respectful and courteous. Highly recommended when visiting Big Bear Cali.

We checked into Our cabin to find the jacuzzi not working and no wi-​fi. A little run down as well. We called and Tristan fixed the problem ASAP. We are so grateful to the entire staff as well as Nick who called us today to see what he could do to help us as well. Whole staff is A+. We ended up loving our cabin and had a wonderful Big Bear trip!!!

My girlfriend and I absolutely love this company. Every time we choose to find a cabin through them, they’re the most beautiful and well taken care of cabins and at a very affordable rate compared to the rest. I will take this company over Airbnb and Flipkey any day.
They honestly go over and above to make sure you’re happy with every aspect of the rental process. They’re also all very sweet on the phone and over email as well. Customers for life.