Big Bear Taxi

Car was decent, driver was friendly and helpful… HOWEVER, the pricing is outrageous. 2 stars for the speedy service & courteous driver, but the pricing is crazy and don’t expect any customer service when you call. When I ordered the cab, I was told that they would «get to me when they could.» When I asked for a ballpark estimate, the guy told me «we have a few people in front of you in line, that’s all I can tell you.» Then, the driver showed up 6 minutes later! All that said, $ 20-​$ 40 is still better than a $ 10,000 DUI.

Never drink anywhere in Big Bear. Big Bear Cab, the ONLY cab company in Big Bear, would not answer any of our calls for a cab, or return our voicemails on a Friday night. And good luck trying to get an über, there are only two in the entire town. You try to do the right thing and not drink and drive, but they make it impossible around here.

I never wanted to write a bad Unilocal review but I feel obliged to write this one.
Terrible cab experience. We waited for over an hour for our cab. It was snowing but had only just started. The lady who answered the phones was polite enough at first but, it took her a while to actually help us get in touch with our driver. We had to call 3 times to get an update.
On the outside of the cab it says $ 3.00 per mile but when you get inside there’s a $ 20 minimum sign. They only take cash too. Very dodgy!
The cab driver was less than impressed when we questioned him about the $ 20 minimum cab fare.
Overall, this cab company sucks. I can’t believe they are the only cab company up here. If I was the only cab company in Big Bear I would hope to have the most amazing reputation. It’s not hard to be the best. Be nice, provide a great service and don’t rip your customers off.
This company deserves no stars but I had to give it 1 to be able to post this review.

All the other reviews nailed it. I can’t wait for über and Lyft to squash these assholes. Driver tried to rip us off for $ 50 to go 2 miles. It was NYE, but still. When we questioned that and refused to pay it he went back to the 20 minimum to go two miles, which in itself is absurd but is clearly stated on the dashboard. This is what happens when you are allowed to monopolize. Price gouging and shitty service. Since they also have a big sign that says they can refuse service to anyone, I was cordial to the driver. The woman who answered the phone was also a bitch who clearly had no people skills and didn’t mute me or put me on hold while she was telling a loud story to her co worker. What a bunch of loser assholes with a shitty business. I was told über is operating illegally by the driver but there are still a few drivers around. Wait for those guys. Also, I couldn’t find anything on the Internet about it. Unfortunately this is what big bear is stuck with in the meantime. No stars. Zero stars. Zip stars.

Complete jerks. Called them and scheduled a pick up. Called back 30 minutes later and they said I never called and tried to schedule a cab again and operator hung up before I could give him all the details. Called back 20 minutes later and he said you didn’t tell me everything and it’s going to be at least an hour.

Captive market, only cab in town. It’s almost worth applying to become an über driver just to fight back against this price gouging. $ 20 minimum but if there are more than 4 people the minimum doubles. Once Über and Lyft really make it up here, this company will be the first to collapse and I can’t wait.

Worst taxi ever. You’re better off staring at your Über app waiting for the 2 Ubers in Big Bear.
Taxi told me they were almost there twice. I waited a 1:15 min before I gave up on Big Bear Taxi.
I’d rather they just tell me an hour wait, but actually show up when they say they will.

When is Über coming to Big Bear??? The dispatcher was very RUDE. The cabbie was there quickly but very impersonal. When given a $ 20 for a $ 10 dollar fare we were given 2 $ 5 bills which meant the cabbie was expecting a $ 5 tip. When pressured he had $ 1’s and we gave him a $ 2 tip, which was appropriate for a 3 minute ride and a very rude dispatcher. We’ve used this company before and have had to wait unreasonable periods of time and have had to deal with rude dispatchers.

Possibly the worst cab experience of my life. Driver charged 40 dollars for a trip around the block. Then explained to us that she was the only cab company so we had no choice but use her cab. Someone stay sober and dtive. Jts worth it.

Seriously these people suck just went on a 4 min cab ride they charged is $ 20 so not take these people they suck!!!

These guys clearly are operating as a monopoly and do not care about their customers at all!!! I paid $ 40 for a 5 minute ride (the minimum amount) because I had over 5 (over 4 people is the rule) in a 7 person car. The driver was very rude. The dispatcher was very disrespectful as well. I hope Über or Lyft come to Big Bear and runs them out of business.

The only cab company in Big Bear and it is the worst ever. We called them on New Years Eve day to ask if they would be providing pick-​up services and the lady told us yes. So, we called them back around 8pm since they didn’t take reservations and no one answered and all we would get is an answering machine that said they would only pick up from bars to drop people off at home. Well we kept calling and finally a lady answered and we told her we were trying to get back to our cabin and she took our address and told us they would send a cab. Well, we waited over 2 hours, no cab. We called them and no answer. Seriously… we walked out to the main street and flagged down some locals and paid them $ 50 to give us a ride. I cannot believe how ridiculous this cab company is… but then again, they are the only one so maybe that’s why they feel like they can give crappy service. I wish I could give ZERO stars.

If I could give them 0 stars I would. This is the worst cab company I have ever encountered.

Used this cab company over the weekend and had a very disheartening and disappointing experience. A group of my friends and I left a local bar and used this cab company to get home. Upon arrival to our home, we paid the fare and left a generous tip. Then, the same cab traveled to the bar we left from and picked up a friend of ours that was still at the bar and brought him to the home we just were dropped off at. When the cab dropped off my friend, the cab driver told him that we did not pay the entire fare and that we told the cab driver that he would pick up the remaining portion of our fare. She then asked for an extra $ 20 to cover our fare that she falsely claimed we did not pay. Not knowing that we had already paid and that the cab driver was actually fraudulently inducing our friend to pay more than the required amount, he gave her the extra $ 20.
I recommend you do not use this cab company, which steals from its passengers. I don’t normally write reviews but this experience warranted a review.

Van was clean, driver was friendly enough and showed up on time, but damn, did not expect to pay double of the $ 20 minimum for a 5 minute cab ride.

Only game in town, the gal who answers the phone is so miserable it’s comical.
Expensive– no competition.

The other reviews seem to be pretty on point. This is the ONLY cab company in Big Bear, so I guess they think since there’s no completion they can put off whatever kind of service they feel like.
When I called (around 6pm on Sat night) the operator was very short. He told me they could not do scheduled pick ups, nor could they give you an ETA. So I guess you just call and hope they show up? About 45 mins later out cabbie knocked on our door and picked us up.
The driver was surprisingly nice, I’d give 4 stars to her****. And our rate was a flat $ 10, not too bad since we rode about 2miles to the Village.
Tried to call for a pick up later that night (around 10) and it was unsuccessful. The owner of our Cabin at Timber Haven Lodge ended up picking us up instead. Thanks Mehdad !

This company deserves zero stars. To go from A to B, there is a $ 20 minimum. Going ½ mile, 1 mile. $ 20? What a rip off. You can rent a car for a day with that money. Beware, you are not notified of this minimum when you call it in. They do not get off the car to help u in any way. They are the only cab company. If your riding distance is not long enough to be worth $ 20, don’t call this company.

I mean, this is the only cab business in town– they have to make a killing, yet the dispatch woman is the most miserable person on the planet. She probably kills kittens for fun. The actual cab driver was very friendly and accommodating and apologized profusely for the wait (an hour after we called for pick up, we even gave an approximate time during drop off) so call early because you will be waiting a long while– and trying to call the unhappiest/​rudest woman on the planet (dispatch) for an ETA is a total waste of time. My advice? Get a designated driver.

Not sure what happened for other reviewers to have a bad experience, but I had no problems. We weren’t given an estimated time, but we were picked up within 10 minutes, dropped off right in front of the bar, able to grab a cab when we were done. Everything that’s expected of a cab company was met. The lady on the phone was nice if not stern, and sounded a bit rushed. No problems, I’d use them again.