PetSmart

Pet smart is a nice place to shop. But $ 11.88 for a cardboard box. That’s just expensive. We actually paid about $ 50 for a cheap plastic cat carrier. This pet smart is nice but their prices need to go down.

The manager Nick is incredibly rude. I called earlier in the morning to check on an order that I had made 2 weeks earlier for 4 cases of cat food. The individual said the order was in but they hadn’t gone through their delivery yet and to call later in the day. I called at 3 pm and that is when Nick answered the phone. He was incredibly short with me and gave me the impression that I was bothering him. After several minutes on hold he told me that he had only 40 cans. After I pressed him about the order he told me it either was never placed or hadn’t come in yet. He made no plans to check on the order. When I told him I would let people know about his rude service he wasn’t concerned and said «fine». I will be going to my local pet store from now on. They may be a little more expensive but it is worth it to be treated well and to have my orders fullfiled.

Visiting the area from out-​of-​state and my terrier needed a haircut. The staff members at the salon were very friendly and accommodating. They spend a lot of time with me consulting on the type of cut i wanted and made some recommendations. He looks fantastic and I loved the «report card» they sent home with him. Will use their services again.

Service was terrible staff made fun of us behind our back and was overheard commenting when customers came in looking for a reptile that it was ten minutes to closing. Cassie then gets on the paging system and asks for customer svc to reptile dept. she and Nicole appeared to be the only ones working. WTF? Just to look like they were too busy? Also the bathroom was dirty. There was a price discrepancy on dog food that was randomly marked off and we were not offered the discount. ;(

I went to Petsmart last night (a week night) at 8:15, after a frustrating experience at the Petco in S. Portland, where I was ignored the whole time I was there, and everything was really expensive.
Immediately got a warm welcome from Cassie and associates. I told Cassie that I needed everything to bring home my new puppy. She helped me shop, price-​compare, gave me lots of very supportive advice, AND she knew the characteristics of the blend of my mixed-​breed pup. Turns out Cassie used to breed dogs, and teaches the training classes for this store.
I happily bought the coupon book — and right off the bat, it paid for itself and more. Pup and I will get a training class (with Cassie!), a first grooming, a free bag of dog food, discounts, etc.
Cassie mirrored my excitement about bringing home my new pup, and as I checked out, she said I should call her at the store if I have any questions at all.
Super duper ‘hometown’ service, really decent prices, and a very clean store.
Very happy with my Petsmart Biddeford experience!

Still very clean and helpful associates. Nothing’s changed.

We were in the market for a small pet, and we decided on a hamster. It’s been many years since I had one as a pet, and I wasn’t sure where to begin. We had a hard time tracking down someone to help us, but we finally got assistance by someone who was VERY knowledgeable. We asked a ton of questions (often we asked the same one more than once), and she was able to give us useful answers and had lots of personal experience to back it up. She helped us pick out everything we needed to get started, and gave us the knowledge and confidence to be new hamster-​owners. I really enjoyed this shopping experience!

I was looking to stock a new goldfish tank and went to Petsmart to check out their fish. Half of the goldfish were so severely afflicted with fin rot (a sign of poor water quality) that they barely even had fins! Others were showing signs of ammonia burns and bacterial ulcers. Terrible, terrible conditions for fish to be in and they were adding more fish to the tanks while we were there. Shame on Petsmart.