Dogs by Design & Cats Too

We bring our black lab here. Our dog is a sweetheart, but is skittish around new people and hates to be bathed. We keep coming here because of Jocelyn. When we arrive our dog doesn’t want to leave the car because she knows she’s in for a grooming. But when we finally get her inside, and she sees Jocelyn, she perks right up, and bounds over to her to say hello. We know our puppy is getting great treatment because of that. Besides, she always comes back fresh and clean, happy as can be.

I just walked out of my dogs grooming after being treated incredibly rudely by a women named Jocelyn. I am genuinely appalled.
As soon as I got here I was made to feel as if I were a inconvenience to her busy schedule, despite that I had called and had a appointment. Instant bad vibes. She had a attitude and was rough making me uncomfortable leaving my dog with her, so naturally I decide to stay and see how she worked. She told me that was fine.
But looking at how she worked was not happy about it! First off, she was reckless cutting my dogs nails. Very reckless hardly looking at the paw when she went in for the nail. She even told me that cutting the vain on the dog nail happens all the time, which certainly didn’t make me feel any more comfortable. If your careful and professional you should not be cutting nerves all the time!
I canceled the teeth cleaning after watching how much bear hated her bathing technique, usually he loves bathes. Even when random kids give him baths. But he didn’t like her, and I was getting more and more reasons to not trust her. I just wanted her away from my dog.
After the bath a very nice cool girl was drying bear. She was good. Honestly if it wasn’t for this Jocelyn this could be a great place! But Jocelyn is bad. Made worse because was mean to the other girls here in front of me too.
She came in and in a bossy way told her to finish drying bears other side and the send bear to the kennel.
I just wanted my dog cleaned, and and after all this I didn’t want to leave bear in a kennel. He was almost dry so i asked if I could take my dog now please.
The chill girl was cool about it.
Jocelyn, however, had the audacity to raise her voice at me and pretty much yell at me for not telling her over the phone that I didn’t want bear dried. It was so rude. How was I to know his place would be such a terrible experience? She was saying how she wants to brush my dog for a half hour. There was no way I was going to leave her another min with my dog!
I was looking forward to a good experience for my dog and a clean dog. Instead I was insulted and yelled at by this terrible women.
I truly hate having a bad review for a small business like this, but that women was soooo bad! And I believe a danger to dogs after what I saw. And I don’t think anyone should trust their dogs to a place that lets that type of character run the show.

I randomly brought my dog as a walk in here one day as he had gotten into a skunk and still smelled on his head, especially when he got wet.
They were able to accommodate me as a walk in and groom him with a full «skunk» free bathing, etc.
They took the liberty to trim him up a bit like they would for free per the type of breed he is. So if you don’t want them to do this, you’ll want to make sure to say so in advance.
He was SO incredibly fluffy and soft, everyone who petted him afterward were equally amazed as I was at how soft his fur was.
I will say I’ve never had my dog groomed before so I was a bit surprised as to how much it cost, but to get rid of his skunk smell it was well worth it.

The staff and owner of Dogs by Design have always been professional and extremely helpful. From pet sitting to grooming, both of my dogs are happy to see and be with this team. The store is always spotless and the staff is always friendly. To work with animals you have to truly love them and I believe that is not a problem here. Thank you for making my dogs comfortable and happy. They always look beautiful.

Gfhh

I am very pleased with the service and prices I receive at Dogs by Design. This business is just about the only local business that grooms cats, and they do a very good job at a very reasonable price. I have a Himalayan that needs grooming at least 4 times a year. The prices are so affordable, relative to what I previously paid, that I bring my little guy in more often. In addition, I find the staff to be very professional and attentive to my requests. They are also very quick, which is great because it reduces the stress of being away from home for my cat.

I bring both my dogs here and always get excellent service, my dogs look great and smell great. My golden gets a short haircut every summer and they do such a great job with her. They have both come here several times and my dogs are very afraid when I drop them off but they don’t want to leave when I pick them up. All the groomers are so good with them and I feel comfortable leaving them here. I won’t go anywhere else!

I brought my cat and dog in they both had a bad case of fleas, the shop manager Linda assured me not to worry that they could handle the infestation.
Taylar was very kind to my skiddish pup, she’s usually nervous around strangers. But she returned happy and didn’t seem to want to leave haha :)
I would and have recommended this place to many of my friends and family!
So glad to find a cat groomer such a rarity!

I have a Wheaten and it is very hard to find a groomer who does an amazing job let alone will deal with a Wheaten in general. Caitlyn is amazing not only with her grooming skills but a smile on her face and my dog is happy to go too her! With a crazy dog you don’t often get it all! Dogs by Design is the place to bring your dog and Caitlyn should be your groomer!

I just moved to this area & needed to find a groomer for my Persian cat, who is very skittish & nearly impossible to groom. Dogs by Design is conveniently located near my ‘hood so I decided to give it a try. The salon was clean & tidy & I received a warm welcome from the owner. Both the owner & Caitlyn (the groomer) took the time to speak with me so I could explain my cat’s disposition & history of being a challenge to groom… they even made notes in her file for future reference! I could tell that they took their business seriously & genuinely cared about animals. I left, expecting to get a call within the hour to come back for her because she was too panicked to be groomed. I did get a call an hour & a half later, but it was to say that my cat was fully groomed & ready to be picked up! Caitlyn worked wonders with my frightened, extremely shy little girl! She was perfectly groomed & I could tell by her demeanor that her experience had been a positive one. Caitlyn at Dogs by Design will be our groomer from now on, even if I move away from the Beverly area!