Vacheron Constantin

I’ve visited the Beverly Hills Vacheron multiple times and have received decent and great service. I have had my vintage time piece serviced there once, also have looked at the possibilities of purchasing a newer time piece. The watch maker in the store is knowledgeable and the staff is super friendly. A hint to those looking to go to Rodeo Drive or Vacheron, there is free 2 hour parking around the corner … just watch out for the consistent «homeless» people there asking for money.

If you wear sneakers and a Casio watch like I enjoy doing during my vacation trips, don’t expect to get much attention and service in this store. I am a avid watch collector and as such I did some research about the brand and asked to see some models on display as I was interested to purchase one of their watches. You can search online for the customer facing issues this company has got a bad reputation for and if you visit their store you will understand why this is happening. Doing more research reveals a company that doesn’t keep up with the service their customers deserve for the price they pay (how about 6 – 12 months to service a watch with 2 year warranty?). The last straw that broke the camel back is when the security droid at the entrance observed me placidly on my way out struggling pushing their heavy fancy door encumbered with previous purchases. They should do a better job at screening their floor help.