T-Mobile

This is the first carrier where you don’t feel scammed after switching to it. The sales representatives are nice and don’t try to swindle you into buying more expensive phones or plans. They give you what you need and nothing more. I have a T-​Mobile iPhone and am never going back to Sprint. They have amazing reception and customer service. I also know many people who have switched from other carriers in this store and they have nothing but positive things to say. If you are a T-​Mobile customer or switching you can’t go wrong going to this store.

What a great T Mobile store and what a great service they offer I am NOT a t-​mobile customer I use sprint but I was in the East Coast and needed a car charger and the closest store was a t-​mobile store I bought a car charger which somehow stopped working after a week and when I got back to Los Angeles the closest store was this store, I must say the employee that assisted me her name was Megan B. and even though I didn’t have a receipt or was not a customer and there was nothing in it for them other than to truly try to help somebody she went out of her way spoke to her manager and really proved what customer service is really all about thank you and all the other nice employees that I met at the store and keep up your great work I might be transferring to T Mobile!

Bad customer service ever I was I buy 2 iPhone but after waiting for long time and when I left no body even ask me they will take care of me, hate this location

Just got the warmest welcome I have ever received in a retail store. Rashad is kind, quick and goes out of his way to make sure you are happy with what you are buying. And there was no wait!

T-​Mobile is the absolute worst. In LA, you can expect the worst service of any carrier. The customer service here was at least better than the La Cienega store, where the employee was offended by my asking nothing but what my upgrade options were. The employees are nice enough, but they don’t actually give a shit about helping you solve your problem. I came in with a brick phone and was told by an associate that if I submitted a claim online, I would have a new phone overnighted to me the next day. It’s been over a WEEK. I went into the store asking for help and they were extremely unhelpful. They just kept telling me they were sorry their employee misspoke and wouldn’t even let me talk to a manager. I’m switching to Verizon, where I can get the same phone for less than what I forked over to TMobile.

This store has misleading customer service. I was told different information on 4 separate visits regarding the purchasing of an iPhone 6. They even held a 6 model for me and on the day scheduled for pick-​up they did not have it. Wasting hours of my time. Their misguidance extends further. First they would buy back my 5s if I repaired the screen which I did. I was then told the back needed a repair so I proceeded with that. On my third visit I was told the screen was loose, so again I went to have its condition perfected. On my fourth visit I was quoted $ 150 less than the first time I went it with the minor damages. So not only did I pay to fix a phone as instructed, they quoted me less AFTER I fixed it. The change in price is not the center of this review. Its the disregard for a customers time and loyalty.

Stephanie went above and beyond to help with an outdated Blackberry problem. She tried several solutions and spent over an hour with us until she resolved the issue. Her expert knowledge of Blackberry, Android and IOS was invaluable!

First, let me start off by saying this is the best T-​Mobile (store) location in all of Southern California.
If you are lucky enough to have Lauren (Asst. Store Manager) help you, then you will most likely be overwhelmed by how she over-​delivers, goes the extra mile and ensures complete customer satisfaction! She wouldn’t have it any other way.
More to like about this store is the amount of employees, all very knowledgable and willing to help. Most other T-​Mobile stores I have ever been in usually have two-​three staff members, with one ALWAYS on break and the other two occupied. Not this store!
Another gem employee I have interacted with is a sales rep named Thomas; and you can tell he has been trained extremely well. He is patient, listens well and communicates with you every step of the way. To say Thomas is an asset to that store would be a complete understatement.
When I walk in a store and I know the employees names and they know mine, I always know that I am in good hands.
It is advantageous for you to bypass other T-​Mobile locations and go out of your way and get to this one on Beverly Drive in Beverly Hills. They will not disappoint.

Zero stars this place! The whole company. My husband phone was lost during his deployment. I call t– mobile to suspense his line till my husband return home. When my husband return he told me he lost his phone. So I call t– mobile to see if we can get a new phone. Paying for insurance on both phones. Costumer service was no help. He told me that the insurance wouldn’t cover it because it wasn’t report it in 90 days. So why paid for ins if its not going to cover anything. Or not explain correctly to your costumer how it works when buying the phone. All he said was its there policy and he wasn’t able to help because the phone wasn’t reported lost in 90 days! Oh am sorry that my husband cant be on his phone when deploy fighting for his country and he just got back and he lost his phone. So he has to paid 700 dollars for a new one when having insurance on his phone! that’s bad costumers service and a shitty company. That’s how they make there money!!! I’m taking my service somewhere else!

Wow, my experience here was so ridiculously bad I thought it couldn’t be real. The sales rep never emerged from behind the counter or assisted me, but claimed he couldn’t help the next guy because he was with me. The only assistance he offered was to tell me what phone HE plans on getting next. Fascinating. He kept checking his phone because he and the other sales reps were expecting some email with some employee discount for them to buy new phones. So the entire time, eve after I choose my own phone and he was setting it up, he’s just checking his phone for his deal. It was unbelievable. He also totally messed up the screen protectors I bought. I will never go back to this store and have since gone to the one by the grove and had a very positive experience there.

let me tell you a little story!
my phone (galaxy S3) start to die few months ago for no reason.
I was thinking about getting a new phone like the galaxy S4 or galaxy note3.
I went to a store to ask how much it will cost me to get a new phone they checked everything and told me 220 for the note and 300 for the S4.
He then asked me why did I wanted to change my phone, I then show them that mine didn’t wanted to charge no more. He took my phone look it up, realize that he wasn’t working anymore and then realize that I am paying for the last 17 months an insurance of $ 8. Kinda chocked and happy, I said yes that would be awesome, getting a new phone for free.
He then took all my info and told me I ll receive a new phone the next day, which I did, and I was suppose to send back my other phone without 7days which I also did.
I am paying $ 90 a month for having text, internet, call and data unlimited so first of all, try to explain me why my bill is always over $ 100, they cant really tell me why but whatever.
Then I receive my bill this month which is $ 220.
Surprise I call a Lady (Shanon) who explain me that is because of the phone that I gave them who has a little scratch on it.
Hummm excuse me… WHAT!!! first I didn’t wanted that new phone for free, someone of your service offer it to me, then he look at my phone and told me I wont pay for anything, then without telling me anything they decide that it is ok to charge me $ 110 extra. Sureeeee !!
WTF? then she explain me that she needs to talk to the guys who offer me that, to see if I wasn’t lying, oh she cant find the store for like 30 min, when it took me 30 sec to find it on google, your welcome! and then explain me that if the guy denie I ll have to pay for it!
that is unbelievable so im suppose to take some of my time that I don’t have, to go to a store which is far away from me, to talk to a guy who probably doesn’t remember me for a month ago, and made him accept his mistake or I ll have to pay $ 110 for NO REASON!!!
ive been with Tmobile for 3 years already and I cant belive it!!! What liar, cheater and stealer they are? How can I sue them???

Great Store. The customer service rep was very courteous and helpful. They taught me how to delete certain things on my phone. I would definitely go back if I was in the area.

Here’s a shout out to Anthony at this store. He is always super helpful and friendly. Great person to ask questions and to receive excellent service.
T-​Mobile Corporate may not be the best, but they have good employees at this store.

I will preface this review with the fact that I’m not the biggest fan of Tmobile and I hate waiting. But, I’ve been lucky with the wait when coming here, and the staff has advised me on the best time to come when it’s not too busy.
Now, Let me tell you how much I LOVE THE EMPLOYEES at this store. They are super knowledgeable and SUPER patient and have the customer’s needs as their focus.
I’ve gone to this store to get my uncle a new smartphone and with his broken english, it was a bit difficult to explain to him the difference of his Motorola Razr (Yes, he had a razr) vs his new Samsung smartphone. The Tmobile Rep, Bailey, was so patient, so helpful, answered all of our questions (even if he asked the same thing twice and three times), and was very friendly. She took all the time it took to make my uncle comfortable with his new phone, understand and have no questions left.
I was so impressed by Bailey, that I decided to come back to this store with my own phone issues. I ended up working with Garo on some problems I had. And again, I experienced the amazing service, that I had initially experienced with Bailey. Super nice, knowledgable, helpful and patient.
Prior to going to this store, initially I went to the Westwood location-​and I hated it. The employees gave me false information and I had to beg them to help me. So, coming to the Beverly drive location was a refreshing visit.
I have been back several times to visit the guys for phones for friends, my parents etc and I actually look forward to it every time.
Kudos to the management at this store-​You hire and manage well. This is one of the best places I’ve been for customer service in a very long time (and if you look at my Unilocal history, I’m a tough critic).
Thank you!

After being with that crap provider AT&T, I finally switched over to T Mobile. Visited this location to get covers for the new Lumia 810, not only did they have several selections to choose from, the staff was really really helpful with great personalities. The shopping experience came with laughs and answers to all my questions. My visit was in the early evening about 6:30ish. It was not crowded and I could have been out sooner had we not been chatting about random stuff. Thanks T mobile staff !!

Every time I venture over to this store I wish I hadn’t. It takes me an average of 15 – 30 minutes of waiting before I can purchase something as mundane as a phone charger.
I normally don’t get too pissed about the wait but today it was about 30 mins of waiting while the 2 sales people took their sweet time explaining nonsense to the people in front of me. It almost had the feel of trying to take longer so people waiting would get fed up and leave, thus less work to do.
Went to the bank to run that errand and came back. Still on the same 2 customers and they added a third sales person who was on the phone and pretty much useless.
At one point my sick friend who was waiting on me in the cold called to see where I was and I loudly exclaimed my frustration at the inefficiency of the place. No one much cared.
By the time I finally bought my charger (which was $ 32, really? — for a charger?) the sales person apologized for the wait but there was little to no remorse in his voice.
I think I’m actually going to boycott this location even though it is the most convenient one for me. Driving to one 5 miles further might actually save me time.

This is a review for T-​mobile in general, This company is set up to scheme customers as much as possible. There cellphone coverage and service is awful, The customer service department are giving a certain responses to give to customers no matter if you prove to them that you are right. I paid additionally for insurance and warranty including extended warranty (which is the highest you can pay) I was specifically stated, by a representative in this store, that if I transfer to them from at&t and pay additionally for the insurance and extended warranty my phone will be covered. I switched to them, my phone had some warranty issues, I called to replace my phone and they wouldn’t replace it; claiming that it was not a t-​mobile phone, after I was specifically told that they would replace it and I was paying extra for that option, the representative on the phone said «the best we can do it reimburse you the extra you paid for the insurance and warranty», that is insurance fraud, an obvious scheme set up by corporate. Stay away from T-​Mobile.

Great location to do your shopping and take care of your phone needs… lol I’ve had nothing but trouble with my t-​mobile service however the staff here have always been very helpful and some how have me leave happy then when I was upset coming in. lol Much thanks and respect to the asst manager Joe and team members Kris and Stephanie! I hear Stephanie is quite the HTC guru, she has been much help to me! Great store! Five stars for the store employee’s and 3 stars for t-​mobile service.