smart Center Beverly Hills

Getting your car serviced here is the worst! There are rarely loaner cars when you need one, if you have a smart car that is! Word of advice to sales, you want to up sell or convert the lowest tier Mercedes customer (rather than leaving them stranded while their car is under going yearly maintenance and having a warranty issue) it would be wise to let them test drive a different more expensive Mercedes as a loaner, you just may have gotten my business again when I turn in my lease next month!

If i could i would give it 0 stars!
This is very sad because you would expect top service in Beverly Hills!!!
I own a Smart Car and brought it in for AC check. First time at the BH Smart Center. I made an appointment in advance. Upon my arrival at the dealers, no one was able to provide the right directions to the service department. No one even seemed to care (too busy texting) and had me drive in circles until i decided to park under the dealership to go upstairs and ask again — the Valet guy (thank you) pointed me in the right direction.
So i found this service building and was still on-​time for my appointment. (The building is hidden in the middle of a residential area — there are no signs)
I pull in and then i waited for 30 minutes!!! My original appointment was with someone else but i was notified last minute at the service department upon my arrival that its been changed without notification to another person and i had to wait! Seriously?!
My car gets taken in and I’m told my car will be ready the next day afternoon. Fine with me. I make plans to come back to BH from the valley to pick up the car next day. (Oh i asked about the rental and i was told they didn’t have any!) I was asked to call 30 min prior to my arrival so the car is washed.
Next day — call the service guy to let him know ill be there. Went to voice mail 5 times. I left two voice mails — no call back! At this point I’m pissed off cuz its closer to the end of the day! I called the service department and the manager isn’t available ever!!! Left v-​mail for him and no call back!!! The day after i have been calling the service department and got ahold of another service agent who informed me that my car isn’t ready! I asked why and he said he doesn’t know. I was transferred to the manager And he told me the same — he doesn’t know whats wrong with my car and its not ready?! Are you kidding me?!
So then i get transferred to my service agent who tried to bullshit his way out and tell me that he got my voice mails but was so busy to call me back and let me know whats going on — Oh and my car — its not ready! Why?! He doesn’t know!!! And this point I lost it!!! And then he told me they didn’t have time to check my car or even do a diagnostic report (48 hours wasn’t enough?!) so he asks me to leave it at the dealers for another 3 days?! And then his exact words were «maybe it will be ready by then»…
After this conversation i went to BH and picked up my car (not fixed)
Stay away from this place!!!
I took my car to San Diego Smart Center while i was there for the weekend. When i dropped off my car in SD they were busy but that didn’t stop them! My car was fixed by the next morning! I got a call at 9am — Marcus is awesome!

If I could give this place a –100 rating I would. I am absolutely appalled by their customer service and their unwillingness to help anyone out. As we speak right now, I am having to pay out of pocket to get my car towed from this place and over to another facility because of their unwillingness to help. First off– Appointments mean nothing to them because even though we scheduled an appointment they didn’t look at the car and deal with it until the next week. Then when they found out that the part was back ordered until April of next year they basically said, well the car is ready for you to pick up– but screw you… no help– nothing. They said well why don’t you call the Mercedes dealership where you bought it and see if they have any solutions for you… ummm aren’t you supposed to help me out? Geing that my car is under lease and warranty and less than 6 months old? Now I’m trying to orchestrate this tow and I’m getting hung up on at their facility– STAY AWAY FROM THEM. I’m never working with them AGAIN. TERRIBLE NAME TO #1 BEVERLY HILLS AND #2 MERCEDES BENZ. Avoid like the plague!!!

My electric smart wouldn’t charge and the smart center Beverly Hills came up as the next service location … What an utter nightmare. Made an appointment and anticipated at least a call the same day. Not happening. After 4 days and several phone calls with condescending people and unreliable service people I was told that it may take up to 4 months to fix my under warranty issue, no mentioning of any solution on what to do in the meantime or offering of a comp car. Zero service. I had to move it to the OTHER smart center in West Covina without them resolving the issue. They just charged it and said you can pick it up anytime. seriously??? I can see why everyone gives service here so bad reviews. It’s appalling. I rather have someone be helpful, quick and reliable than getting coffee and bagel while waiting. One star is generous.

Vinny is no longer here, and the sales side of the business has suffered dramatically. The new woman, Marjan, knows almost nothing about the car, and doesn’t bother following up with customers. An utter waste. A better bet is to hop in the car and drive up to Oxnard. I loved my 2008 fortwo. and after a failed attempt to get Marjan to do her job, I was treated very well by Smart Center Oxnard when I bought my 2014. A bit of a drive, but Oxnard stocks all models. and knows how to order anything you want.
The demise of the BH Smart Center sad for Smart — LA is a great market for these cars, but with this kind of sales operation, it is unlikely they will be busting any sales records.
Service is so-​so. Call center to schedule appointments has been outsourced to Texas, and it doesn’t work so well. If you also own a Mercedes, best bet is to ask your MB service advisor to handle service of your Smart as well.

I have to agree with a few other people in their reviews here. The sales team is excellent as are the people in the Mercedes store or were very happy to spend time with us showing us all the accessories until we found the perfect additions to the cars we leased.
The problems all started with the service department who are terrible. We leased two brand new smart cars from this dealer, one of which has some problems (engine light has come on a few times).
They said the problem would need an overnight fix, so as we both work and live a long way from the dealer, we asked for a loan car whilst they addressed the problem. The issue being that they only have one smart loaner and there were 6 people in front of us. I said no problems, just give us a call when the car becomes available.
Basically a week passed by and I called up for an update, they said it was then going to be two weeks before the loan car would be available? I asked how many people were in front of us and she 4 people now. So I guess if they need 3 days to fix each smart car that would be fair.
The problem is the attitude of the support staff is not good, as I have to do the chasing for the update on the case and when you do get through they seem less than friendly or helpful to solve the issues. I was told I could always rent a car — fine happy to take a rental — but not on my time as it’s their problem.
I hope the smart survives the problems it obviously has and I’m going to call the 1800 Smart USA number to see if they can help and register with them that the dealer is less than stella in helping us address the problem. This is a massive dealership and it seems very strange that they only have 1 loan car to me or can’t find an alternative.

I had a generally good experience with this Smart Center when buying my ForTwo Passion about a year ago, and the service has been good since. I dealt with Noël on the sales floor, who was really helpful and kind when working with me and my limited budget, and Vinny closing the deal, who was very professional and friendly. He (Vinny) made a big deal about the fact that they didn’t have a Smart keychain to give me (I wasn’t expecting one, didn’t occur to me that they just hand them out), and threw in matching floor mats (worth significantly more $$ than a keychain) to make up for it.
The only hangup is that we were trying to get the car in a hurry (making the deadline for Cash for Clunkers) and they didn’t have one matching our picky specs at their location, so they had to have it shipped up from Long Beach. It kept taking longer than expected and we ended up BARELY making the deadline, which was definitely stressful.
Other than that, the experience was smooth. Nothing special, but good enough for sure.

Is there any way to give a ½ star? What jerks. Took my car in for a scheduled appt only to be told «well this may take three days.» Don’t you think someone should have told me this when I made my appointment?
«oh, those girls don’t know anything, they just answer the phone.»
«Oh and you need to bring your warranty paperwork in with you cause you probably aren’t in the computer.»
«you people from Universal Smart just started showing up and now we have to deal with you.»
Gosh Beverly Hills Smart DEALER (!) I’m sorry that i brought my warrantied car to your AUTHORIZED (!) service department.
Please accept my apologies for interrupting your busy day.
Dick.

First off, the sales department is first class, no issues here. I dealt with Noël and Vinny who were both extremely helpful.
Now for the department that knocked out three stars. The Smart Service Center. Terrible service. Actually I received no service from them. I left 3 messages over a 2 day period and didn’t receive a return call. I also called the one in Universal City and left 2 messages — no return called.
My neighbor’s gardener shattered my driver’s window with a tiny rock and his damn weed whacker so I was calling for quotes.
Finally, Carrie answered the phone at Bev Hills Smart Service Center, I asked for a quote, she sighed and said she’d get back to me because she never had that question. She got back to me hours later because the only person in the parts department for Smart wasn’t there. I would think the computer system should have information on repair prices.
Carrie said I had to pay for it first before they ordered the window, plus it would take 5 days to arrive.
So I called a glass company on La Cienega (after doing research and Unilocalers giving them incredible reviews) they gave me a better price so I went with them.
Now, they had to order the window through Bev Hills Smart. I had to wait 2.5 weeks because BH Smart dropped the ball. Long story short. My guys told me the ONE guy at the parts dept. for the Smart treats Smart as the ugly step child of Mercedes (BH Mercedes is the dealer). The Smart guy even acted like my guys were interrupting him when they’d ask when the window would come in.
There was all kinds of BS. Smart said it was coming from Europe, then it was coming from the East Coast. Come to find out it came from Diamond Bar — in other words it should have taken only 2 days to arrive!
3 weeks later the window is good as new. Now all it needs is the tint put back on.
Sigh.

Dissapointed — picked out a car, called the insurance guy from the showroom and then handed over my creditcard, just to be told NO, nothing more than 5000 on a credit card ever at this store. but they would be happy to run my credit for a car-​load at favorable terms, but do not accept a credit card, even though I offered to call and make sure it would clear.
So, lovely little scoot about town car, but don’t expect to pick up one with your credit card. guess the dealer want to make some money on the interest or somewhere in some fees. the advertisement say they accept cards, so I thought that meant for any purchase at the store unless clearly advertised otherwise.

So I felt the need to write a review for this center just because of the awful service I received in Laguna Niguel. This place is so much better i don’t know that you can even compare. I even had them change my plates from the Laguna ones to Beverly Hills plates. Although given I didn’t BUY a car here but have had my smart serviced at both and the folks here are fabulous! Carrie was my service rep and she took care of every concern I had. My car was making this really weird squeaking sound and she made sure the professionals checked it over and even kept the car overnight so that they could drive it on the freeway all while giving me another car as to not inconvenience me.
Note: The Laguna Niguel Dealership is now closed. It’s no wonder really. I’m surprised they lasted as long as they did.

We ordered our smart ForTwo almost a year ago. Just over 10 days ago, we received a call that this Smart Center will be our home dealer, and our Smart will be arriving some time in May. We paid a visit to the Smart Center over the weekend to get to know the folks working there.
They have a few smarts in the showroom but none of them are for sale. If you want a smart, you have to reserve it for $ 99. The wait is about 12 to 18 months. Interestingly enough, the smart Center shares the same building as Maybach. So there, the most expensive and the most affordable MB marque both under one roof!
smart Center BH is operated by Mercedes Benz BH.
We will post more pics when we get our Smart here!
UPDATE:
Received our smart today!!! Vinny (the brand manager) and Mindy helped us through the process. Everything went well and we were on our way in no time! :-)
Now, a little something I’d like to voice out…
There is a reason why smart’s (yes small case) logo is Open Your Mind when this very day I still see ignorant comments such as «die in a SUV crash etc». We have evolved into a rather sad state of human kind when the moment we are unfamiliar with something, we negate its purpose of existence and everyone else who is involved.
Firstly, smart is really about the lifestyle then the compactness that tags along with it. Case in pt: join the smart forum and you will see the demographics of smart owners. And it’s usually not the first and only car of the household. Way I see this, pple who usually «attack» smart are those who can’t afford the lifestyle. Again, it’s the lifestyle without having no kids, strollers, to haul around.
Secondly, if you’re going to start comparing smart to a Prius (better MPG and more room), then you’re really missing the pt here. Prius is a Hybrid. smart is not. You are comparing two different basic automotive power generation concepts. Is smart coming out a Hybrid? Wait til you start creaming when smart releases the MHD (micro hybrid drive) rated at about 58mpg and a MHD diesel at 80mpg.
Thirdly, smart has been positively evaluated by IIHS and EPA. The smart has received an EPA Greenhouse Gas rating of 9 out of 10 (best rating is 10), and an Air Pollutant rating of 7 out of 10. The Greenhouse Gas rating of 9 puts the smart fortwo just 1 short of a Hybrid status. IIHS already released the crash videos.
Fourthly, all smarts you see at the dealerships are sold. Currently the smarts are oversold. This is a fact. But if you’re «smart» enough, ask for the orphan list. The moment someone backs out, you’re in.
Lastly, for a proper presentation: watch thishttp://www.truthaboutsmart.co.uk/ then go test drive one.