Ralph Lauren

Very limited men’s section. Nice selection of women’s clothing. I managed to get out of store without going crazy. I bought a navy blazer with gold buttons (classic RL piece) but I declined spending 1k on a single pair of white jeans and $ 500 on a flimsy t-​shirt. Champagne was a nice touch and overall good experience.

Ralph Lauren Beverly Hills is not the Ralph Lauren experience you would want to experience. Tessa, the current manager is unethical and rude. She left me at the counter in the middle of my return. I tried to return a pair of shoes but because I was one day over the 60 day return policy she refused to help me.
How horrible is this store? I would recommend ordering from Indian Wells if you want to work with a good team.
I shop at Ralph Lauren because it’s a lifestyle. It’s elegance!
Who wants to walk into a store with bad energy. I absolutely would do anything in my power to avoid this store such bad energy and negative vibes as soon as you walk in.
Order from another store do not give this store sales. They need a new team!

Ralph Lauren (RL) is my favorite store when it comes to home furnishing. Yesterday (Sunday 1÷17÷2016) was the last day of the 444 Rodeo before it goes into a total remodel of the entire store for the next 10 months (they will still be opened 2 doors down where Juicy used to be). They have moved all of the clothing and accessories to the new location. However, the entire home furnishing department upstairs will not be moving. So, to get the new home furnishing inventory in, they put the entire existing home furnishing department on a huge sale, 30% on top of the already 65% discount, WOW! So, of course, a one day huge sale basically wiped out the entire place. You should have seen it. People were just buying up everything like they were free (almost…lol).
I am so glad that I was here and bought a few items that I really wanted. I just love RL, especially when it’s on sale with deep deep discounts! YAY!

I love Ralph Lauren clothing and enjoy shopping here. I’ve purchased 2 black label suits, a few shirts and ties. I normally have the same person helping me, but if he’s not there sometimes it can be difficult to get the other employees to stop standing around chit chatting and help me out.
Reading some of the reviews on here, some people think the staff is rude and snobby. I’ve shopped here enough times to think they might be.
Now, I can definitely understand that being in Beverly Hills the wave of tourists with no intent to buy anything is a daily frustration. Walking in and receiving no customer service should never be what is to be expected from a store of such caliber. You shouldn’t need to walk in wearing a 3-​piece suit or valet in the back to get help.
I live in LA and frequent Rodeo Drive. All throughout the area it’s common to receive the champagne quality customer service in stores especially in stores like Tods, Tom Ford, and Zenga.
If your objective when going down to Rodeo Drive is to look for exceptional service then this just isn’t the store for you. My only advice is go in and purchase from the same associate who will help you time and time again. Should he not be there, be prepared to be assertive. Does this mean I won’t ever go back and shop at Ralph Lauren? Absolutely not. I love their style too much, but their associates just need some refining.

Doesn’t get much higher end than this. As others have said the space is fantastic. Even if you aren’t going to buy a thing I would recommend spending 10 minutes wandering through the store. Who cares if you get a stink eye. If you don’t have enough confidence to ignore that junk you got bigger problems than finding a new pair of pants. Anyway, if Ralph Lauren makes it then this store will carry it. They literally have everything that the brand makes and if they don’t they’ll next day overnight your size.
I went here while I was shopping for my wedding tux. It came down between here and Brooks Bros. I ultimately went with a Black Label jacket and Purple label pants/​shirt. It was about twice as much as BB would have been but what tipped me over the edge was the that RL was just a bit more stylish and the service/​experience just a bit better. I live and work in Brooks Bros., for my wedding I wanted to get away from that get and something just a tad more trendy. I was helped by Stephen (sales rep) and Bill (store manager). Both of them were awesome. Stephen was patient as all hell, seeing me three times over 4 weeks before I pulled the trigger. And Bill hooked me up with 10% off as their made to measure event was going on even though I wasn’t getting a bespoke anything.
I didn’t feel any negative looks or vibes on my visits here but then again I was wearing collared shirts and pants both times. I’m also a white guy so good on me I guess. But then again I’m a little tubby so these things cancel out.
Bonuses:
Valet in the back which they will validate, but please still tip the driver if he gets you your car quickly. Stephen hooked me up with three hours worth of stickers so I could grab lunch and do more shopping around the area. Public lots nearby are busy but do have 2 hours free also.
Water, flat or gas, champagne, pop, whatever. They even have a little waiter man to serve and clean up.
Place has more staff than you can shake a stick at. Finding help is easy.
Final thoughts:
It pricey as all get out. You really can’t get much more expensive unless you get into Barney’s or legit bespoke suiters. But the quality is there. This is top notch stuff.
I wish Stephen had told me about the made to measure. It was a week away from the first time I was in the store and he had to know it was coming. If a friend didn’t give me the heads up I would have missed out. But I really appreciated Bill hooking me up in the end.

As a faithful customer of the blue, black, and purple lables, I like coming here because it is a nice environment, but the staff can’t help themselves from being snobby and impersonal. Sorry, but maybe it’s the ‘culture’ of this particular store being on Rodeo but I found the Robertson location to be MUCH better. I still buy from both but the more extensive inventory here vs. Robertson is what keeps me coming back.

I usually shop at Zegna or one of the local bespokes for business clothing and go back every few years to restock. I decided to change things up and go to Ralph Lauren this year. Never again. The clothes are nice, but the sales and tailoring staff are a joke. They pretend to be into you, but after buying 2 suits, a jacket, a bunch of shirts and pants, I got no attention after the sale. They lost my clothes for a while, found them, and when I got them back, all of my pants had only one leg sewn in alteration, the other was just folded up and they forgot to sew it. The top tie button has popped off two of my shirts when putting on a tie. It was all fixable when I went to a tailor, but for the amount the clothing cost they can’t even get the basics right. The place and whoever is running the sales and tailoring group are pretty disappointing.

The management at this Ralph Lauren store is questionable to say the least.
Before I get into the story, I do buy name brands, pretty often — but I’m not flashy with the obvious logos, trade marks, and monograms when I’m out shopping (I don’t like to appear as a target). It shouldn’t matter what a person wears when they walk in your Rodeo Dr. store, all customers no matter their attire should receive professionalism, you never know who they might be or who they will refer or how often they will return to buy again.
I was here to find my perfect Valentines dress, so I look and find this gorgeous Black Label A-​line flared dress (costing about $ 1100), oh gosh it was definitely distinguished for me. Like I said, I’m dressed understated with my no logo Gucci flats, Helmut Lang leather leggings, and Joie silk blouse and as I’m walking to the dressing room to ask a salesman if I could indeed try it on, she looks at me dead straight and says the most recognized ‘pretty woman’ quote «I don’t think this will fit you», as she rolls her eyes up and crosses her arms.
I tried it on anyways, I asked for someone else to help me so they could get the commission while I bought it and rolled my eyes at the other lady.
As I walked out I looked at her and said «big mistake, I have to go shopping now.»

The consumer service is rude and nasty, as if you were disturbing them… The waiter, blonde short guy with a growing beard that helped us, was also mean and careless. For the standing of that store you are looking far descent and nice people not frustrated and hateful ones. They should do something regarding the behavior of their employee. It’s a SHAME!!!

I love the entry to this store. It’s so soothing, and puts you in a zen mode before you even enter. It’s one of the best feelings that I’ve encountered on Rodeo, where the sound of the water is welcoming, plenty of greenery which flows with the atmosphere, and then you enter to find a world of service. The main person we really enjoyed working with and closing out with was Randy. He is a very pleasant man, well engaged, and connected with his shoppers, not just for a sale, and appeared genuine in nature. They have various drink options, we elected the Fiji water, as lunch was next.
I would also like to mention, the beautiful wood theme of the store which I love, including the staircase. There are plenty of twist and turns where you can get a bit turned around, but there are so many people to help they will get you where you need to go!
***If you are shopping for youth, there is not a variety at this store, really slim, as they cater to more adult men and women.
Parking metered. garage metered, it’s BH so expect that!

This is a beautiful store! Probably one of the nicer ones on Rodeo! The entrance is incredibly nice with a fountain and beautiful landscaping walking in.
The store itself is a couple of levels with a lot of wood and looks old-​school, yet modern. The staff is really nice and they like to help whenever they can.
It’s a really beautiful store, whether you are buying something or just browsing. Definitely worth going into while on Rodeo.

I a very surprised to hear they work on commission, I should do a pretty woman and drop in after purchasing elsewhere. I wear Ralph Lauren and have done for many years, dealing with the RL store in Australia. Went to 2 RL stores yesterday and on both occasions I advised the sales people I wanted 2 outfits and on both occasions was ignored. Next time I’ll wear Louis Vuitton, hold on there won’t be a next time for RL.

Shawn Young is the best. Decided to get a new shirt and that I’d spend $$$ on it and so I went to Rodeo Drive. Once I got to Ralph Lauren, Shawn figured out exactly what I wanted, pulled a bunch of items to show some really nice options. And the shirt I got was actually less expensive than I was expecting, very impressive considering salespeople work on commission and so I usually expect to be sold the most expensive item. If you need something stylish and you want someone honest who also knows exactly what he’s doing, Shawn is the guy.

The service is impeccable here! I have only been here twice and Adele remembered my name when I returned a month after my first visit (i live near New Orleans) which blew me away. Don’t feel intimidated at all, this is how every shopping experience should be.

Needed a new suit, and spent a good bit of time checking out various stores in the area and came back here because of the awesome customer service (Justiin’s awesome!) and the fairly quick turnaround (6 days for a tailored suit vs. 3+ weeks for hugo boss). Oh man what an excellent suit! And my wife and her friend were treated to champagne while I was trying on different suits, and when we came back and were waiting for my suit to be brought down, I got coffee. Served in a teacup with a saucer. Classy classy place. Ended up chatting up the staff about our favorite bbq joints in different parts of LA and made us feel at home and welcome. My absolute first pick when shopping for high-​end clothing in the future!
Protip: free valet in the back!

As other reviewers have said, this store looks amazing! It’s not like a department store at all. I think what the brand wants to project is the sense that you’re visiting a private estate. It looks more like a mansion with its artistic structure, beautiful paintings, lavish furniture and lush greenery. You have arrived!
The merchandise itself is everything one has come to love and expect from Ralph Lauren. It’s crafted with quality materials, supremely stylish, colorful and just makes you love putting it on. The issue for me is that there’s a ⁵⁰⁄₅₀ chance they won’t have stuff in my size. I’m not oddly shaped, but they cater mostly to smaller frames. That’s what I don’t like, to have to travel all the way over there from the Valley to find there is nothing for me to take home.
And not always, but sometimes, there’s an underlying feeling, as another reviewer pointed out, that when walking in you’re not where you’re supposed to be. It’s a bad thought and I keep telling myself that is all in my head, but sometimes I can’t shake the feeling. Like you surely must have gotten there by accident, that you’re not prepared to pay $ 400.00 for a dress shirt, or $ 800.00 for a cashmere sweater, or $ 3,000.00 for a suit (I have an appetite for Purple Label). I feel like I have to dress up just to go buy their stuff.
But if you go in knowing what you want and what you have to pay for it, then it’s amazing. Maybe that’s it, you gotta come in what a mindset that you own this. Want champagne while you shop? Of course.
Parking is easy, there’s a valet just in the rear and if you walk out with something, they offer to put stickers on your ticket, so you don’t have to pay. I still leave the attendants a tip, though. Also, it’s Rodeo Drive, so there’s plenty of other stores right within walking distance everywhere if you feel like blowing a small fortune to treat youself to something nice.

Look, I don’t doubt the quality of the clothing, I’ve shopped at Ralph Lauren before to know what kind of styles they have. And the décor — yes it’s super nice.
So this is where the nice things stopped for me. If you aren’t the typical shopper they usually see (white, fit, middle aged, dressed in nice clothes, with a spouse) they immediately start judging you.
And there’s me, a slightly overweight asian in his 20s, wearing cheap shorts, nike shoes, and a «Cali» t-​shirt that I bought for 6 dollars. So maybe I didn’t fit the profile they usually expect when you get someone who’s willing to spend money. So what’s the first thing they usually do when they see someone they suspect to be poor? Of course! Let’s ask them WHY IN THE WORLD are you in this store?
A gentleman (by his dress, not by his manners) came up to me and did exactly that. First he asked how he can help — obviously I got lost and wandered accidentally to Rodeo Drive when I should have been looking for the neighbourhood Chinatown instead. You know that «you don’t belong here» look? Maybe you don’t — I certainly did when i saw his eyes.
I mentioned that I was looking for polo shirts — then I pointed at the purple label shirts. Yes I know they are $ 300.
«Oh no those are our purple labels, they’re the high end ones. They’re like $ 300! Let me show you what you’re looking for! «. He then proceeds to lead me to the standard classic polos, which under $ 100, is a bargain for Canadian shopping in the US.
If you’re white, dressed well, good looking, or come here with your wife/​husband while wearing middle-​end $ 200 polo shirt from Burberry, please enjoy your stay. If you just so happen to be less shallow and didn’t think that there was anyone to impress at a clothing shop despite knowing what you want and having the money to pay for it — you’re dead wrong. Everyone is judging you, so make sure to put on your «high end» clothing so you can prove that you have money. Leave that poor, ugly, commoner look at home because Ralph Lauren reps will snide and laugh.

Standard Ralph Lauren store design with the added benefit of RRL stock. Sales people all over so service is immediate and friendly. Always nice to chat with Alan (I think hard to keep track these days, but he is the Purple Label guy) about footwear and upcoming stock.
Easy parking and always well stocked (except for the lack of Edward Greens and Gaziano & Girlings, but 99% of people have no idea what this is so I’m just rambling)

The customer service here is seriously top notch. They are so friendly and accomodating and go out of their way to make sure you have exactly what you are looking for! I came to look at their pet section because they had a private sale in addition to the regular sale going on, and I had been eyeing a shirt but didn’t want to pay the shipping, so chose to go in and see if they had it here. They didn’t have any of it on display anymore, and had stored everything in the back, but the lady took my dog’s size and gender and went to the back and pulled everything they had that would fit. I found a shirt that I liked, and asked about the added private sale discount and they had no problems with it. After all the discounts, the shirt came out $ 25 after tax. Now, if you go look on
, a polo shirt similar to what I purchased, on sale, ranges from $ 22 – 28. Pretax. So this was comparable, if not a bit cheaper, and also it’s higher quality and has a good brand to boot! And my pup looks so darn adorable in it!
I don’t care much for any of their other items, so I wouldn’t really come here to shop for anything else. But their private sale for the pets was just too good to pass up!

The best time of year to shop here is during the Thanksgiving– Christmas season. The window display’s year round are always the best along Rodeo Drive. All the little rooms are neatly packed with RL goodness.
Service is five star and they treat you with class.