R & K Tradesmen

At work we need repairs completed from time to time and I was looking for a handy man that I could rely upon for any current and future repairs. I read though many profiles on Unilocal looking for the right person/​company to initiate an ongoing business relationship with. I’m an office manager who works for a Fortune 500 tech company that ranks within the top ten; needless to say that professionalism is a must.
After reviewing R & K’s profile on Unilocal,I reviewed their website. They seemed professional, had their license (I didn’t verify, I just saw it listed on their homepage), and appeared to perform decent work. Everything looked great until I picked up the phone and dialed. First, to my surprise, the male who answered the phone sounded as if I had woken him up from a nap with a drowsy sounding «hello…» Thinking that I had misdialed I asked him if this was R & K Tradesmen. Unfortunately my mere question or perhaps my professional tone gave him the impression that I was trying to sell him something… Literally! In a rather curt manner his response was, «Yes it is. What are you selling.» Please note the period, rather than the question mark. Stunned, I started to explain to him that I was actually calling for his business and before I could even finish my sentence he cut me off asking me what I needed done. At this point I’d had enough, told him to never mind and to have a good day. I was done.
Absolutely impressive…
This first impression was absolutely terrible. Perhaps if you’re a homeowner and have a one-​off job, they might be ok to deal with, but if you’re looking for someone to call on again in the future, I say it’s worth taking their attitude into consideration. As for me, I’ll take my company’s business elsewhere… Thank you.

I called Rich after seeing his number on his truck parked on the side of the road. It was a Sunday morning at 7am, and we had just discovered a leak under our kitchen faucet. He was at our house within the hour (at 8am on a Sunday!), and he fixed our problem quickly, in under an hour. He charged us $ 125 for the first hour, and being a licensed plumber and electrician, this seemed reasonable to us, particularly since he worked so quickly (he literally ran back and forth from his truck, and did not stop to chit chat). We’ve been very happy with his work as well. We’ll be calling him back again!