Progressive Shoe Shop

Work is good but service is terrible!!! Rude! Condescending! There is not a smile on their face. I’m paying them for their services and the sentiment is that they are doing me a favor! Rather take my business elsewhere.

I love this place! I was first referred to them by the Balenciaga store. I needed to have one of their bags gently refurbished. They did such a great job that I brought in a vintage Fendi bag for some TLC. Both bags look great and are happily part of my rotation. Great service, fair prices and they’ll tell you if they can’t do something. I also had a patent leather Tod’s handbag that had a smudge on it… they were honest that there wasn’t anything we could do with patent leather. At least they didn’t waste my time and money on that! They know their stuff. Sweet family business.

This place was recommended to me by the Louis Vuitton store, so I figured it would be good.
They restored an old Chanel purse that I got in 1992 that was in pretty bad shape. They replaced the piping for $ 110, and the piping now looks new and like it came with the bag. And they also refurbished the purse (including repainting it and repairing the shape) for an additional $ 85. The color looks great, but the shape of the bag is still a little bit funky (it was almost flat before, so Progressive definitely improved it). Maybe this is the best the shape can get.

They did a terrible job fixing my LV vintage purse! My purse had tore at the strap and I need it stitched back… All the did was glue a piece of leather onto of it??? It’s literally the ugliest thing ever! They ruined my bag and still made me pay $ 34.00! The area were they glued the piece together is not gonna hold up either so I’m stuck looking for another place to fix! See pictures!

never gonna come back:
1. They spent half an hour to find my bags
2. They do a good job, but not perfect. Less than my expectation.
3. They are expensive, based on the job they did.

Jack came highly recommended by a high end store that was unable to fix one of my bags. The truth is that he really is just the best. Honest, efficient, great at his job. Won’t tell you it’ll be perfect if it won’t. Doesn’t jerk you around with prices, which are very fair for the work that he does. I took two pairs of shoes to him to be stretched, a bottega bag and an Alexander wang bag to be repaired and everything is perfect. Don’t think twice.

Best. Quick affordable. Done properly… they’ve done everything from clean trainers to alter clear straps on $ 1500 heels for me.

I usually never write reviews, but my experience here motivated me to say something. I’ve been to Progressive Shoe Shop before when I interned for a fashion PR company and needed shoes to be altered for clients. No one was ever that friendly to me, but I chalked it up to them always being busy since I would go on my lunch break. I had a buckle break on some Dolce Vita sandals, so no, they were not the high priced shoes they are probably used to working on. When I took my sandals in I was just hoping to talk with them about anything they could do to make these sandals wearable again — I was pretty much open to anything. Another customer, I assume she was a regular as Jack was asking about her family, was in the store and had attention when I arrived. His mother called me to the counter where I showed her my shoes. Jack took a break from his conversation with another customer, looked at the one with the broken buckle, shook his head and said there’s nothing he can do and went back to his conversation. I then asked if there was really nothing he could do and didn’t get a response, so I took my shoes and left. Maybe that’s true and the buckle is too unique and can’t be replaced without ruining the shoe, maybe it really is unfixable. But I felt dismissed and not worth this shop’s time or money. I didn’t expect or even want him to try to help two customers at once, I was happy just waiting my turn so that we could actually discuss options. Nevertheless, I will be seeking a second opinion.
Basically unless you’re one of this shop’s regulars, or a celebrity, you’re going to get attitude. There has to be other cobblers in the area that have better customer service than Progressive.

Amazing work as always. Jack is genius. My designer shoes can only be handled by them. I can’t even trust anyone else. Thank you Jack for always saving my shoes. You are the best.

Have gone here for years. Best place for shoe and leather repairs. Always very nice and giving excellent service! Jack is truly an expert! Maybe not the cheapest place, but you get what you are paying for!

I took a pair of Manolo Blahnik books for a complete heel repair… the heel cracked in half. Confident on my visit and initially put at ease that the heel could be repaired. I also approved a shine (and a charge of $ 85). Well — I’m thankful my beloved boots have a repaired heel — major work, I agree. But the shoe shine should’ve been left for Chambers Shoe Repair.

Though the old woman at the front desk was not rude with me, I can definitely see some fiestyness within her! But who cares when they can make your purses look BRAND NEW! I took my white dior lamb skin purse in to get it cleaned because I ruined it after a night out. Prior to taking it in, I had bought a leather cleaner that had raving reviews on Amazon and attempted to clean it myself. Big mistake, because most leather cleaners darken white leather (even though the bottle claimed it would not). So I pretty much damaged my purse even more! At this point my white purse was not only scratched up, it started having grey spots as well! So I took it in to progressive and now all the spots are gone. Unfortunately I don’t think they did a very thorough job because there were some scratch marks that are not super visible that was missed. Hence the –1 star. But i believe if I pointed it out before they took it in to clean, they would have took care of it. However I believe for $ 78 they should have taken the time to make sure every nook and cranny was cleaned! Overall this will become my go to place for purse cleanings

This shop is nestled in Beverly Hills, and perfect for shoe and handbag repairs, polishing and any other leather needs. The family members who run it are beyond sweet and helpful. I could not speak more highly of their craftsmanship! It is worth paying a bit more for quality work.

Over priced! Don’t buy any of the little items at the store. Just bought an insert for the shoe and it wasn’t priced so I asked how much. He said $ 15. Immediately it sounded like he made it up on the spot. I went ahead and bought it as I just wanted it right then. Should’ve waited — «normal» retail is $ 8! Wow! That is a rip off even for BH!

Experts in leather repair… I take my girlfriend to nightclubs all the time yet her shoes and purses always get damaged no matter what the job is they can fix the problem for a very fair price … Thank god for them

This place is great! Chloe referred me here to have my bag fixed after some minor scratches and they did a great job. You can’t even tell the scratches were there. Back to being in perfect condition. I decided to also take a Chanel bag that I have there as well for a cleaning and to get the corners touched up. Came back looking better than I’d ever seen it. And it was really reasonably priced.

Appaling service. Mediocre job. Jimmy Choo sent me here to have my Choo’s re-​soled. Never again will I return. I have never been disrespected more in my life. And this is a FAMILY BUSINESS!
I go in to pick up my shoes and hand them my ticket with a smile. The gentleman goes in the back. A couple minutes later the older woman comes out and loudly and aggressively asks me what my shoes look like. I stood there baffled and finally got the word out and said «you have my ticket in your hand and you’re not able to find my shoes so you’re asking me what they look like!?» She throws her hands up in the air and starts yelling at me and then shoos me away with a hand gesture and walks to the back. I calmly said you’re running a business and this is how you talk to your customers? She yells at me again and stomps her foot in a tantrum.
…in the meantime, they’re still trying to locate my shoes…
The gentleman from before comes out again and comes to his mothers defense in a calmer manner saying that she was simply asking for my help so they can locate my shoes quicker. I tell him it’s concerning to me because those shoes are $ 3000 and they are having trouble locating them. He raises his voice and interrupts me saying «I don’t care how much your shoes cost. I work on shoes that are $ 20,000 I don’t care!» And I said yes, but I CARE.
After they locate my shoes (thank dear God), he comes back out after noticing that they are Jimmy Choos, but now in a VERY friendly manner and attemps to explain himself that what he meant was it doesn’t matter how much a shoe costs because he will always take good care of it and replace it if it were to be lost, no problem. He tells me that I am like family to them (despite this being my second time in…) and they very much want me to come back again.
Jimmy Choo refers all their clients to this particular shoe repair shop. They have an exclusive partnership. So I found it quite amusing that they drastically changed their tune once they located my shoes and realized they were Jimmy Choo.
But the damage has already been done. I will be calling Jimmy Choo and telling them about how this shoe repair shop treats their customers like dirt. Can’t wait to hear what they say. And I really wish I could overhear the conversation Jimmy Choo will have with Progressive Shoe Repair about this.
Long story short, if you don’t want your things lost and if you like being treated with respect, DO NOT come here. There are plenty of other shoe repair shops in LA.

Hooray for this place!
My Chloe Marcie bag was coming apart at the handle, and the tassel was peeling a bit as well. I hardly use the thing, but I wanted it to be fixed by the best. Sooo I called the Chloe store and they referred me to this place, and needless to say, I wasn’t disappointed!
Spoke to a nice man who examined my bag and explained to me what needed to be done. I was expecting to pay something ridiculous, especially with such a peculiar handle, but the total came to be $ 48…something I am more than willing to pay to have my bag back.
I was quoted a week repair time and I was actually surprised that it was actually ready on that date. Maybe I’ve been going to Pasquale for too long… I’m used to having no idea when my things are ready.
I just picked it up today, and it’s freaking perfect. You can’t tell that there was ever a repair. So happy. I’ll definitely be bringing my things here from now on! Thanks guys :)

–Expensive, especially for the basics like tips and soles
–Don’t take amex
–Not the friendliest of people, in fact they can be quite rude; they get a lot of «celebrities» and think they do a great job so have a lot of attitude towards new customers
–They have partnerships with Jimmy Choo and other designers in the area so when you need to replace fabric on your bag or shoe, they can actually get the right color whereas others cant; this makes a big difference if you need to replace a heel entirely or something along those lines
–Turnaround time is a little slow — usually a week
–Quality was good but could have been better

I dont know how Jack fixed my Miu Miu bag but he did an excellent job!!!
I was so disheartened by the fact that my new bag somehow got bleach or something on it and discolored a whole streak down the front of the bag.
I took it into the Miu Miu store and they wouldnt do anything about it but they referred me to Jack. I cannot believe the amazing job he did on it.
I would absolutely recommend this place to anyone and will definitely come back here to repair any bag or shoe.