Pavilions

This place is quite pricy, they have a lot of expired yogurts in the fridge, and the lines are frequently long with very little cashiers tending the lines… It’s unfortunate since I live down the street. I prefer making the extra drive to Ralph’s on Beverly and Doheny.

While the prices are high, and the produce not great, I stop by at Pavilions because it is literally a block from my house and has easy parking.
I resisted writing a bad review about the obscene lines — I cannot remember one time in the last several months where there has not been a long line at checkout, usually because only 1 stand was open — but I’m finally giving in. When I was there at 7:15am, before dropping my kids off at school and going to work, and the line was 5 people long, with lots of workers milling around and nobody to open another check stand, I finally had to leave my stuff and go.
Too bad that a place that has so much potential going for it blows it like this.

This store is really expensive.
Service is worse I ever had.

I stopped in on my way to work this morning. It was 9:30 so I thought the lines wouldn’t be that bad… wrong. Only 2 out of the 7 or 8 registers were open. There were a few uniformed workers walking around. One was clearly a register operator who was called over the loud speaker to open a register but decided that putting away groceries was more important than the customers forming increasingly longer lines. When she finally wandered over to take care of what should have been her 1^st priority, she arbitrarily decided to take «the next customer» but didn’t bother to see which line had the next customer… me. If I had the time to get details I would be filing a complaint with Pavilions corporate office because I am simply sick of being treated with such disrespect by people that are supposedly being paid to provide CUSTOMER service. Next time I will find the time.

Whereas I concur with some of the reviews, I.e. — Bakery — I have to say that I love the management… the store is small and I have been coming to this location for over 37 years; I am a resident of Beverly Hills. I am extremely happy with the service that I receive from Linda N. and Chiron R. — they do whatever they have to do to make things run as smooth as possible. Team players. An answer to the lines at certain hours, may be to put in a self check out (not sure where !!) but that’t the best they will be able to do. Have to keep in mind, that this area (Beverly Hills) comes with a lot of impatient people… I have been one of them from time to time… but will continue to patronize due to the excellent service that i am provided.

The lady behind the bread area was a b*tch, so rude and i feel like she was not happy with her job. It’s a small store but pretty convenient since close to my house. The cashier, Edgar needs to get credit since he’s very nice and the female manager is also friendly n helpful.

Its really the slowest run store I’ve ever seen. There’s never anyone to help you at the deli sandwich place or they are totally non chalant that you are a customer. Very disappointing for a store on Beverly & Olympic.

2^nd time I’ve taken home rotten baby arugula from this place. now that I’m looking, there’s not even a date on the packaging?

This is the worst run and worst managed market in the chain
You would think in the heart of Beverly Hills they would have a nice upscale pavilions but instead it is a glorified 7 – 11
At times there will lines and no one cares to open another register
Horrible market

This store is the worst if you are trying to quickly get in and out with just a few items. They rarely have more than 2 cashiers during peak times (weekday afternoon/​eves and weekend days). The cashiers usually are too busy talking or shouting at each other about their personal lives to give a rat’s a** about you or your groceries. They don’t even smile at you.
Let’s not even talk about the baggers who DO want to engage in a long conversation while throwing your groceries in a bag and not caring that they just threw canned goods on top of your carton of eggs!
I’ve also had issues with food being expired and on the shelves.
Lastly, they clearly had some issues with selling alcohol to minors because they now can’t sell alcohol at this location.
They really need to fire their front operations and get a new manager too!
Don’t go unless you need something desperately… drive another mile and go to Ralph’s on Olympic!

Meh… this pavillion is not my go-​to. I will stop in if and when I think of something on a whim. It is small, slow and slack in service. However, it does serve its purpose when you need things like ice cream or eggs or a sandwich or something. Ya know what I mean!!!
Therefore, it’s not a great market nor a bad market. It is just THERE. Though from time to time, they have great savings. For example, I was craving for ice cream this time. So, I looked into the freezer. What do you know? Dryer ice cream was on sale for $ 2.78 or something close to that for 1.5 qt. So I bought 3 kinds. WOWWY, EXCELLENT DEAL!

SUPER RUDE CASHIER. Upon paying for my groceries, my finger accidentally hit the wrong button on the credit card terminal. The cashier rudely rolled her eyes and let out a grunt of frustration. Then, she practically yelled: «YOU CANCELED THE TRANSACTION. SLIDE YOUR CARD AGAIN»
I have also witnessed her impoliteness towards other people. People that I know for a fact have complained about this woman to the manager. I am utterly surprised that she still works at Pavilions. Not cool.

Small satellite store. They are always out of Evian water. You would think they would know to order a larger quantity? Duh!
FYI: the alcohol license has been suspended at this location.

Great overall market. The lines just never made any sense to me. It’s Beverly Hills — they charge stupid prices for the same stuff you can get Cheaper from Ralph’s — yet they can’t manage to get their staffing down right. Common. Seriously this market needs to be run like an actual market that has many locations and is actually in Beverly Hills — not like some market on Pico.

Will usually come here because its on my way. Small store so only come here for my essential groceries like fruits, milk and water. Once in a while I’ll pick up a sandwich at the deli. They make pretty good ones here. Staff is friendly and prices are little higher than others markets but overall good quality products.

Every time I shop here, I have to hunt down an employee if I need assistance finding an item. The organic produce section is pricier than other Pavilions, and there’s always ONE register open during the busiest hours — the cashiers move in slow motion, SERIOUSLY.
Today I was in the express lane with TWO people ahead of me. The cashier was chatting with the first woman during the transaction, drawing it out, and then when the second woman’s turn came around — I’m NOT kidding — the woman asked if she could get a DISCOUNT on a greeting card because it didn’t come with an envelope. OMG. The cashier was like «I’m going to have to go check on that,» and walks off. This is the EXPRESS line. Seriously? Waited 10 minutes for 2 people and got so fed up that I put my salad back and walked out.
I only come here out of desperation when I’m in the area and need some simple organic produce.

I’ve never thought about writing a review for grocery store. But I’m going to write one about the store. If you find yourself in the store… leave. From the checkers to the bag boys to the customers everyone in the store is irritated. I think they’re understaffed, which leads to everyone being overworked.
The West Hollywood location excels in customer service, and everyone there is helpful. I would recommend driving to that one.

This Pavillions location isn’t on my normal shopping trek, however it is close by and, when in need of a few things, it is convenient. Their selection is not as wide as other stores, but it is a small“ish” store. It is clean and has ample parking. The customer service is OK — I did not experience the rude or dismissive treatment others seem to have received, but probably not on par with other larger stores I have been to. Overall, it fits the bill if you need a few items.

TINY !! The teeny tiniest Pavilions ever. It is clean and neat and had an okay organic section.

So this is my neighborhood supermarket. It is about two blocks away, at the corner of Beverwil and Olympic Boulevard. Instead of a supermarket, think of it as a giant 7-​Eleven with supermarket stuff in it. They are limited in items, BUT, there are a lot of conveniences here for this boutique-​style supermarket.
First of all, they make amazing sandwiches and Panini’s at the café during the day and early evening. They also just started serving «street tacos,» reminiscent of the ones from the Kogi truck! These «street tacos» are like eating them off a taco truck, $ 5.49. Get them while they’re hot!
The cashiers here have longevity and I have known many that have worked here for several years just from going in and then greeting me. Gloria has a huge big mouth, but warm friendly and always says hello and carries on small talk as she brings my purchases. Alice is probably my most favorite, very conscientious, ethical and really nice to all of the patrons who she checks out. Jessica, is one of the managers and is very sweet, quiet, young and very pretty.
I love coming to this place and one of the coolest things is that they are open until 1 AM for your late-​night munchies. It is also close to many Beverly Hills hotels, so you can save money instead of ordering room service. Oh wait, I forgot you’re staying in a nice Beverly Hills Hotel.
It’s a GREAT place!