Nail Bar & Beauty Lounge

I’m so pleased with my first gel set by Heathr. It was actually my first time ever getting one done, and she was patient with my many questions. My appointment was scheduled a little too late, and she worked well after closing time to complete a beautiful job. Pricier than other manicures I’ve had, but (a) it was a completely different and more labor intensive service, (b) it was a really creative design, and © I feel so beautiful. Thank you Heathr!!!

This place is awesome! The décor is very cool and the hair stylists and manicurists are all amazing and at the top of the game. I definitely recommend following them on Instagram as well.

Worst customer service ever! I had a Gilt voucher to use for mani/​pedi, so I called the day before for a 10a appt the next morning. Ok, great. Never having been there before and being new to the area, I input the name of the place into Google maps and followed the directions. Got to the area about 5 minutes early and parked on street around the corner. Ok, great. When I walked to the location that came up on Google, however, the business there was a rug shop. Imagine my confusion! I asked the business if they knew of the nail salon and was told no, but they’ve had people come in there before looking for it. So I called the nail salon and was told that they are at that address on Robertson in Beverly Hills. Google had apparently directed me to the same business name and address right down the street in LA.
Instead of being understanding and helpful, though, the not-​at-​all-​nice person on the phone lectured me that they only have a 10 min wait policy and since it was already after the 10 minutes, they couldn’t take me or honor my spot. I could come in if I wanted, but they couldn’t guarantee they could fit me in. Really?!? Disgusted, I opted to not bother. I’d rather waste the Gilt voucher than deal with a place that doesn’t understand the concept of good customer service.

They are so nice and saw me before my appointment time. The nail tech also gave me several options and was honest about the price.
I’ll definitely come back!

Such a fan. The owners are wonderful. The service is fabulous. Your nails always look perfect. So many color selections. Huge fan of the blow dry specials. I love the whole lounge vibe and the good music. Everyone is super cool. I really look forward to coming to this place. I love Kim and Dustin and Candi. Ask for any of them! walk out feeling gorgeous.

UPDATE: finally received a refund after calling my bank and filing a claim with them. It’s sad no one reached out to me until I wrote on Unilocal.Still stick with my original sentiments: the nail technicians and front desk staff are wonderful. Owner could be a little more hands on with reaching out when there’s an issue. It shouldn’t have taken three months to receive my refund, especially when it was the bank that fixed it and not them.
I am having a horrible experience getting a refund from them. I cancelled my monthly membership in September and was still charged the next month in October. I have called over 20 times and they keep saying they will send a check and haven’t. It has been over THREE months now. Totally irresponsible. I didn’t want to have to post in here because I had faith that they would follow through but I don’t want anyone else to fall victim to the owner’s lack of respect for their customers. This review is not again the nail technicians, all of them were very nice and the girls at the front desk are always very nice as well. STILL WAITING FOR MY CHECK.

This salon has an overwhelming smell of products from its hair station. If you’re sensitive to smell, like me, be prepared to get a headache from the mixture of all the fumes. While I’ve always appreciated the idea of one-​stop shops, this place made me a bit reluctant in seeking such services at one place. Naturally, the services coincide. When you’re at a nail salon, it’s safe to assume to some degree you expect relaxation. For instance, the nonstop sound of several blow driers working does not create the most peaceful and calming ambiance.
Furthermore, my nail technicians had opposite personalities. My manicurist was so bubbly and understanding while the one doing my pedicure had such a negative attitude! I felt uncomfortable asking her to file my nails shorter because of her attitude. Not okay!
My manicurist was a sweetheart and gladly fixed my nail right after I had ruined it. She was welcoming. But the other one really needs to work on making customers feel more welcome, that is if she has any interest in retention.

This place is amazing! First the design makes you want to spoil yourself! Second the service and staff are amazing and friendly. The lady who did my nails is Monse, I came to her with horrible 2 week long broken fullset nails! She turned them around to beautiful nails in under an hour! I recommend you see her for your appointment!

I had a nice experience with this place. I bought the deal on gilt city and called in for an appointment for manicure, pedicure, and blow out. They had an appointment the next day on a Sunday, which was awesome.
I don’t get the reviews about bad customer service. I didn’t receive any bad service or rudeness. The receptionist, Rachel, and Candy were all very nice.
They were very busy so I get it took longer to do my services. Only reason I’m giving 4 star instead of 5. I just think time is valuable and I probably could have got my blow out done in between my manicure and pedicure.
The establishment is very nice and everything is thought out. Prices are not that bad. I will be back.

New experience, great results!
My nail tech Cindy says my nails are so bad from years of acrylics and not having proper care. She gave me a manicure I’m super happy with! I’ve never had a nail salon tell me the truth. She gave it to me REAL!
We laughed and had great conversations. I was super comfortable with her. Great music playing so I was singing. Lol.
The staff seem very happy. Everyone was upbeat.
Salon is gorgeous and the staff was ALWAYS cleaning! The owner I met was super nice and I happily booked my 3 week appointment before I left.
I can’t wait to see how healthy my nails become in the coming months!
I’ll post pics of my before and after manicure.
Thank you Cindy!

This review is solely based on customer service. I have never been to Nail Bar nor will I ever plan on going.
I booked an appointment for myself and 3 friends for mani/​pedis for my friends bachelorette. I was told by Denise that I had to make a deposit, but it was 100% refundable as long as I cancelled 24 hours prior to my appointment. (My appointment is scheduled 2.5 weeks from the day I booked.) I found this fair and had no problem, so I booked the reservation and gave my credit card number.
After talking to my girlfriends we decided to cancel due to time constraints as we are not local, so I called the very next day, literally within 24 hours, to cancel, but was informed by Lisa my deposit was non-​refundable. I told them my situation and had asked to speak with the owner. The owner was not present at the time, but Lisa took my name and number and said that the owner would get back to me.
After 3 hours of waiting patiently, no one called me back. I called again and spoke with another representative. I asked if I could speak with the owner but she said the owner was preoccupied with a client. I overheard the rep pass my message onto the owner and the response was still the same that the deposit is non-​refundable.
I find it absolutely absurd that an upscale nail salon in Beverly Hills can’t honor my statement and refund me my $ 50. It’s not the money that bothers me, but the fact that I was absolutely mislead by the employee and the owner took no responsibility in contacting me.
I was really looking forward to coming here as most of the reviews on Unilocal were so positive, and all the pictures looked amazing. Too bad I will never know.

First time here visiting from Chicago. I was taken care of right away. Deanna and Carol were amazing very nice girls. I would visit again but I can’t say
the same for my cousin who was NOT taken care of right away. All she needed was a manicure and had an appointment at 10 it was 10:45 and no one was taking care of her. She won’t be back and she lives here in L.A.

I got a gel manicure and a pedicure here.
PROS:
–Great job at shaping and doing my nails (specifically by Linda, I was less impressed by my pedicure)
–Customer service is great (the receptionist was extremely polite/​friendly and my nail technician, Linda, was extremely personable throughout the entire service)
–Prices aren’t terrible.
–Environment is nice
CONS:
–My pedicure felt rushed. I don’t even know the name of the guy that did my pedicure and he was done in a quarter of the time it took Linda to do my manicure. Granted the paint job was good, but it just felt so rushed
–The chairs are really pretty, but not the most comfortable things to sit on.
The reason I’m giving this place a 4 out of 5 is because I expected a lot more from this place. When I was reading the Unilocal reviews I either saw really really really awesome experiences or horrible experiences (more so based off the pictures I was looking at) — but based off the 200+ reviews and an average rating of 4/​5, I thought this place had to be good. I expected a more high end experience since this is located in Beverly Hills. However, I will say, Linda was really awesome and made the experience fun, but in terms of actual service, not sure if it’s somewhere I’d really want to go to everytime I want to get my nails done. I’ve been to better nail salons that really take their time and consider the full experience when you go there. I wouldn’t advise people not to go here, but definitely wouldn’t consider this a «go to nail spot» or a «must go luxurious/​relaxing experience».

I went there last week and made appointments for four of us to get gel mani/​pedis. 2 of us have no complaints. However, the other two of us are already have chipped gel.
The environment is nice and so are the mimosas but there are no massage chairs and the pedicure bowls don’t have bubbles.
Overall it was still a fun experience but definitely went more for the look of the place and not the actual service.

I went in for a full set of acrylic nails on a Friday night. I was in love with the nails, got plenty of compliments, and felt like I had a good experience.
A week later on Friday morning one of the acrylics just literally snapped off. It had only been a week and one of them broke off which had me really confused considering the fact that I paid $ 60. To pay that much money for a set of nails and have them break off in the week was insane.
I did go back the following Monday and let them know that it had only been a week. They fixed my nail for five dollars. Amy fixed the rest of my nails and did somewhat of a refill as well as change my color. It has now been a week since that nail was fixed and another one broke off. I’m definitely not going back to this place.
Yes it’s very pretty but definitely not worth the $ 60.

Came here today to relieve some stress from the week and get pampered since I never really get gel manis. Instead, it was literally the exact opposite and I felt like I was in one of those cheap nail salons where no one actually cares about you and is just trying to get you out the door. Honestly, there’s nothing wrong with those kinds of nail salons but if I’m going to pay for something, it needs to be worth it.
Arrived here fairly early to my appointment so I could have time to pick my color and take a look at the charms/​jewels since I’m really indecisive and like to take my time. I was told that my nail technician would bring the charms over when I get seated, which was fine since I already decided on the color.
No one from the time I arrived to the time that I left offered me any sort of drink or even water like all the other Unilocal reviews said.
My technician was finishing up her other client so we started a few minutes late, which was totally fine with me. We tried looking at the charms but at first glance, there wasn’t anything I wanted so I said after we put on the polish, I’ll look again. Everything was fine until she started putting on the top coat and told me that she has another client coming so she couldn’t finish me up if I wanted to look at the charms again. I felt incredibly rushed and I get that we try to be on time but shouldn’t you finish up one client before moving onto the next one?
I ended up just leaving because she obviously wanted to move on at this point and I was ready to get out of there.
In the end, I didn’t feel pampered, I felt ridiculously rushed and it wasn’t worth the money coming here. My gel mani looks fine, which is why this is a 2 star instead of 1 but I highly doubt I’ll ever come back. So disappointed.

This review is not towards my nail techs at all or the courtesy from other employees.
I am a new client and the one thing I did not like was the fact that I paid $ 135 (excluding tip) for a new set of acrylics $ 45, gel color $ 25, pedi $ 15.30 (15%) and then I was charged an addition $ 25 for coffin shape nails!!! I work hard for my earned money, I’m not cheap at all my all means but if you are going to charge extra for a shape please a new client know.
I’ll be returning as my nails are beautiful! Thank you for the experience!

This place is the epitome of BH nail and hair salon! The décor is on point and everyone is SUPER nice!
Amy is my girl, she fixed my raggedy gel tip manicure and made them look FLAWLESS! I am SO happy with the out come DEFINITELY coming back, a returning customer 100%!!!

Can I just say how impressed I am with this place and for many many reasons.
1. They are SO accommodating — they take walk ins and the wait isn’t ever super long, I called in the day before to add my niece to my appointment and they were able to do so which I was very happy about.
2. They are all so sweet and don’t believe any one client is better than the next regardless of them being located in Beverly Hills.
3. The prices aren’t insanely high at least not what you’d expect in a place as nice as this
4. They produce quality work. I got my nails done by several different techs and my gel polish lasted over 4 weeks without a single chip. Literally not a single chip and my rhinestones stayed on! Wow!
YOU MUST COME HERE!

Nail Bar is «Instagram» famous. I’m a girl so of course I like all things polish and I happen to follow them on Instagram. From the looks of things, they do pretty good work… or at least I thought so.
When Laque had no appointments available, I called over to the NB&BL and got an appointment right away… this I liked! Once I got there I was not impressed by the interior. Though it is cute, it feels a bit cheesy and cheap.
They sat my friend and I immediately upon our arrival, offered us a beverage (mimosa), and went to work! The people who did my nails seemed to be amateurs. They took forever and did not do a perfect job! I will not be back because the place that I go to in Manhattan Beach does a wayyyyyyyy better job !
I noticed that they have a lot of polish but it is all clumpy and dried out. Not okay for a Beverly Hills establishment.
They offer valet parking for $ 3 but there was no attendant out front?