Farm Fresh to You – LA Area North

I haven’t actually tried this particular service, but I’d like to offer some constructive feedback about the company’s way of marketing itself to potential customers. We were approached (or should I say ‘grabbed’ and led into the booth) at the Valley Greek Fair by a rather aggressive salesman who tried his hardest to convince us to open an account right there and then for a ‘significant discount’ of the service. We were there with our 8-​month old in a stroller and explained that we were in a rush to get home for his nap time. We tried to explain that several times in the 5 or so minutes we were held up by the sales rep, but he didn’t seem to care or be willing to let us go, continuing his sales pitch instead. It made for a very awkward exchange. We had actually looked into this kind of service before, so we weren’t opposed to the idea, but it was not the right time or place for us to think clearly and make a decision on the spot, so we asked for a business card or a brochure in order for us to consider the option at a more suitable time. He had none. Nothing. The whole booth consisted of a display of some produce and boxes in different sizes and that was all. I have never seen an info booth at a fair that doesn’t have some sort of a business card or a brochure or similar. It was obvious that they were there just to sign people up on the spot, which does seem a bit shady. I mean, people need to be given the chance to actually research your business in their own time and decide with a clear mind if what you’re offering is something they’d actually be interested in.
Regardless, I made a mental note of the name of the company because the sales rep did say some things that sounded potentially interesting (e.g. he talked about the option of choosing everything that goes into your box, which I hadn’t seen offered by similar services I had researched, and he also mentioned that their prices were lower than competitors’ and on par with those at a food store). All this sounded good, so I actually googled the company at home and also looked them up on Unilocal.Turns out that things aren’t exactly the way we were told, which doesn’t surprise me. But I do wish the sales rep had been more honest.
If I could offer the company some feedback, I’d say: first work on improving your service and fix those areas of the business you get the most complaints about. Just from reading the Unilocal reviews, it seems like the same complaints keep coming up again and again. Then make your sales pitch more chatty and informational as opposed to so overly sales-​y. Don’t focus that much on signing people on the spot, but rather on attracting and retaining long term satisfied customers, which will result in more business for you through referrals and word of mouth. And please, have business cards or brochures to hand out and encourage people to research your company in their own time. Those truly interested in your service will remember their positive exchange with your sales team and you stand a very high chance that they will in fact research you and sign up as customers.

I cancelled my service hassle free as to be honest I am well served for fruit and veg and I don’t have a full time day job, so I can pop to places if I need something. IF you are extremely busy and like organic/​farmers mkt type food then I think you would be very pleased with the service. You can customize your order and set times to be delivered.
I thought the produce was very fresh and very nice, but the service was not for me. I think some of the reviews here are very harsh, the opposite of what I found. I wish them luck with their service

$ 26 for 2 wrinkled apples, 2 soft oranges, 3 soft kiwis, 1 soft avocado, 1 radish, 1 celery, old red leaf lettuce.
I’m not sure about its «quality» but this all seems bottom of the barrel, about to be tossed item. I’ll post a picture of the apples for proof.
Very disappointed

I feel terrible writing such a negative review, but I also feel like they don’t really care. I used this service for almost two years. I loved getting the egg delivery and I loved supporting the idea of farm-​to-​door.
Recently, I called in about a delivery ($ 80+) that I realized never came. They service rep told me it was delivered and left outside my building and gate (this happened once before and it was fine because they emailed me to let me know so I was able to go outside and immediately get it); BUT with my last delivery, they never let me know. I’m not sure why they don’t just email you anyway to let you know it’s been delivered.
Anyway, the rep was in no mood to figure out a solution for the next box– rather than offering a solution (like emailing if there is an issue like they did the first time, or figuring out why I didn’t get an email the second time) she was happy to cancel my account. I wasn’t expecting a refund but I was expecting someone who cared to make sure it didn’t happen again– but I guess it never will since I don’t have an account anymore. Super disappointed in the customer service :(

BUYER BEWARE. They never delivered my box but charged me for it anyway. They said they left it over night in front of the leasing office (which was closed over night) instead of in front of my door as promised when I signed up. The leasing office in the morning did not have the box. I tried to contact them to resolve this, but they wouldn’t return emails or phone calls. Now I have to go through the trouble of filing a dispute with my credit card company. Think twice about signing up with this company.

Horrible service! I was super stoked by the idea of having fresh, organic fruits and veggies delivered to my door but it never got past the idea phase. After signing up for their service I patiently waited for the day my food would arrive but when that day came all I got was an email saying they delivered the box… what’s that about?! I never got anything besides that email and another bill! When I contacted them about it all I got was a confirmation email. Give me my food or give me back my cash you jerks!

Great service! Fresh produce and fruits! You can add and remove items on your list before the delivery date. Also you can cancel anytime hassle free or skip couple weeks. Very easy set up! Only gave it four stars because I think the price is a lil high. When you do the calculation after their promo it’s up there.

One star is for the sales person who signed me up at vintage market for the presentation or organic fruits delivered fresh to your door at about the same cost as a grocery store. I told him about my husband who had cancer that I have been juicing fresh tumetic and ginger for and he said We have that! I was so excited to get my first box even though I did not have time to customize it because of when we signed up. I thought the salad was a bit wilted from the start and some of the items were under ripe but I was looking forward to our next «custom delivery to include my tumetic and ginger!
Their website is not user friendly and apparently even though I got a confirmation that the order was placed I received another box with the same contents (actually less product than the first order) with under ripe avocados and wilted lettuce.
When I called customer service about the fact that my order was not customized I ended up talking to a very uninterested person who simply told me that I didn’t use the website correctly to customize my order and the next time I should make sure I press a «no thanks» button in order to save my changes.
I said well, what should I do with the produce I got at $ 33 an order? Can I get the items I wanted? Or do you want to pick this up? She said no. — no apology no offer or a solution. I said I guess this service isn’t what they made it out to be and I will cancel– she say OK but said you still will be billed for the produce in your delivery.
As a business owner of over 20 years, it’s beyond my comprehension that — considering how hard they are out in public promoting their service and asking for referrals that they would simply dismiss the opportunity to earn the loyalty of a new and happy customer. Which I am not. No thank you very much to this service!

Been using this service for a year– it’s super easy to customize your box and/​or your delivery days. Website is a highly functional interface. Produce is always delicious.

Received my first box this morning and I was super excited because I see all of the wonderful pictures on Instagram of fresh colorful fruits and veggies. Well the first item I pull out is moldy oranges which I was super shocked. Then I see ALL of my bananas bruised, apples have cuts in them and dirty, and few rainbow carrots that are black. The pictures that they show are colorful rainbow carrots like yellow orange or purple, I didn’t get that. And I don’t mind dirt I can wash my fruits and veggies but Mold Umm No thank you. I sent a message to farm fresh to you via their website so I’m hoping they can rectify this situation and I maybe willing to try again but if not I will just cancel and head back to sprouts.

Pros:
— all organic
— delivers right to your door
— produces are from local farms. Neat because they tell you which produce is from which farm when you go to customize/​view your box online
— you can customize your box and swap out or add more items
— makes it fun and easy to eat seasonal produce and try something new
— you can add eggs to your delivery
— you can add spices and other interesting items like olive oil, vinegar, dried mushrooms to your box
Cons:
— lots of dirt. I understand that the produce is grown in soil but when pulling carrots or kale or beets out of the delivery box, the dirt is just EVERYWHERE. Your box is delivered overnight so in the morning, it takes a lot of time to rinse off all the dirt to store it in your fridge.
— they don’t trim their produce. They’re not kidding when they say it comes direct from a farm. If you order carrots, it comes in a giant bag and 75% of the it is the carrot top full of dirt. I mean, technically you could cook it and eat it but if you’re not using it, it’s a lot to chop off and throw away. Again, this is time consuming.
— produce is definitely on the small side. I know it’s organic but they don’t compare to the sizes of organic produce at the store.
— SPOILAGE! I’m not sure why but the produce spoils so quickly! It doesn’t last a week. When I buy organic kale at the store, it last for at least a week. Kale from Farm Fresh To You wilts within 3 – 4 days. Ordering a traditional box for a family of 2 is a waste of money because there’s just too much produce to consume within the 3 day period. And I use the service because it keeps me from having to run to the store. But if my produce spoils mid-​week, then I’m off to the store again.
— there’s no way to cancel your membership online. They make you call them.
I’ve been continuously disappointed with the produce after purchasing 5 boxes hoping each time that maybe it’s a one off. I’m done.

They have made some great updates to their service over the past year and I absolutely love Farm Fresh to You now! You can customize your order to fit what you want and like that is in season. I love that it is delivered to my door and all organic and often local. This has made our family try some new recipes too.
They even have a fundraising program that has allowed us to raise money for my children’s school. Love it!

I’m not sure of all the bad reviews. I enjoy the service and the produce is always great! Once I had an issue with fiddlehead ferns; they’d gone bad. I called and the woman who answered was very apologetic and promptly credited my account. If I go on vacation, I just change my delivery date. I also have it delivered to my job and my delivery guy is the nicest ever! Yes I can go to the farmers market, and I still do at times, as my box comes every three weeks. But why not have it delivered? Plus, I don’t have a problem when the items go bad more quickly (even though my stuff lasts a decent amount of time). Non-​organic foods are pumped with so many things, who knows what’s keeping them «fresh» for weeks.
So yes, I’m a fan and I’d recommend it to others.

Received my first all fruit box I paid through Groupon (17.00 for a 33.00 box). Here’s what we received: 4 small bruised Granny Smith apples, 3 small Fuji Apples, 3 small pomegranates and 2 small mangoes. Not very impressed by the freshness and quality of the produce. Even for the Groupon price, it definitely was not worth it. Not sure how they justify a 33.00 price tag. We were better off dumpster diving behind the local Ralph’s.

This company keeps sending me boxes despite cancelling our account. Such a scam! I DO NOT WANT YOUR PRODUCT! How many times do you need to hear this from me? It’s over priced and nothing I can’t get at the local farmers market. NEVER USE THEM!

So disappointed with this company. We cancelled our membership after getting rotten produce twice.
Then a week ago I got a call from a salesman asking us to rejoin, that they’ve improved quality, and that my first box would be only $ 11.
We enjoyed the produce, and were then charged the full $ 26 for the box.
After calling customer service I was told they don’t have any sort of $ 11 deal, and she had no idea why the salesman told me that.
Don’t trust this company. Not worth the hassle.

The produce is not fresh. Most of it went bad within a few days. Many things were rotten then next day. I know with organic the size is going to be a little smaller but i was surprised how tiny most of it was for the price they charge.
I emailed them to complain but heard nothing back so i canceled the service. After i canceled the service they offered me a credit on future orders.

Yaaaay! Received my order this morning and I am so happy with it. Corn and shishito peppers. Swiss chard and heirloom tomatoes. Romaine, live butter lettuce and broccoli and new potatoes… this is great!
I made thyme roasted beats with goat cheese and garlic. I also just roasted the shishito peppers and topped them with sesame seeds, they were delish, but none of them were hot, spicy hot. That’s ok though, I enjoyed them anyway.
I can’t wait for my next order. I’m so happy with Farm Fresh to You… yaaay Farm Fresh to You!

I don’t know if this is the same FFtoY branch that delivers my produce but I get it delivered to the very north end of LA so imagine it is.
I started my subscription because a co-worker’s mom (in Agoura Hills) recommended it.
Since I started early in 2015, I have had a great experience with both the produce and the customer service.
One time they forgot my potatoes & they credited my account, anytime I’ve emailed them with a question they have responded quickly and the produce I receive is fantastic. A few of my current delivery favorites include ruby grapefruits, Nantes carrots, cantaloupe & heirloom tomatoes!
I get deliveries every other week at work in Westlake Village & almost always customize my box. The produce is fresh, in season and has much more flavor than a lot of the grocery store produce.
I also love the convenience of having it delivered since I don’t usually get to my local farmer’s markets.

I received a call from Farm Fresh To You and they were offering me a deal for $ 1.00 for my next «small mixed box.» I couldn’t say no to this offer! I was honestly really excited to start getting my produce delivered again. I had this service about three-​four years ago and I really enjoyed it when I had it.
Deliveries are made late night-​early morning just as a FYI! Which I appreciate because it can get very hot in the LA area.
When I received my produce everything seemed fine. However, my produce spoiled very quickly (within three-​four days). I understand that organic produce does not last as long but I expected some produce to last me at least a week!
My fingerling potatoes started sprouting and were wrinkled three days after receiving the order. I know it wasn’t the fact that I did not store them properly because I kept them in a cool/​dark area
of my house. I ate a Braeburn apple the first day I received the order and it was mealy and lacked crispness (Braeburn apples are known for their crisp/​firm texture). Obviously these apples were old due to their mealiness and overall texture. My green onions lasted about three-​four days until becoming very wilted. The only things in the box that I was able to eat were the mandarin oranges, kiwis and the sweet potatoes. These did have an optimal taste; however, if I would have paid the full amount for the box I would have been very disappointed.
Delivering organic produce to homes is a good concept; however, it is very flawed. Until they develop a better system I’ll be getting my produce at the local farmers market instead! Sorry guys I really wanted to give you a chance but it just didn’t work out!