Enterprise Rent-A-Car

THANK YOU Enterprise Beverly Hills! Sure, this location is BUSY and always active so you have to have patience and wait your turn, because the service you receive is A+.

If I could give no stars I would. When I make a reservation I expect them to have a car ready. Worst service I have experienced in a long time.

This place is the worst rental car company in the world. People working here are clueless. They never have any cars. Service is absolutely horrendous. If you ever need to rent a car, do yourself a favor, stay away from this nasty place.

These guys are great, but you have to call them directly rather than reserve on the internet or call the 800 number. Fast, friendly and easy to work with. No BS.

I originally reserved an intermediate class car (Ford Focus ish). I went to the facility a day before my Thanksgiving trip just to make sure all was smooth and no hiccups would occur. When I got there, i realized I would rather spend a 15 hour car trip in something really nice and comfortable and the Mercedes GLK 350 was directly in front of me. Coincidentally, I have been considering this car as my new vehicle. What better road test could you have than a trip across two states? I negotiated a reasonable weekly rate and left a VERY happy customer. I currently have a car that’s as old as dirt so this car quickly brought me into the 21 Century. The car shuts off when you stop in order to save gas! What a great feature this is in L.A. traffic or when there’s an accident on the 10 and you can’t move. Bottom line: I was extremely happy with my rental and this location has the best fleet. I believe the gentleman’s name who helped me was Mumbaz– forgive the likely incorrect spelling but he was terrific.

a no-​hassle, courteous and friendly environment. My information is quickly retrieved and I am on my way in minutes.

Arron was super helpful and explained to us the procedure to us very well. Super quick easy process. Smart people work here. Always have great experiences. Couldn’t be happier. Would never rent from anyone except enterprise.

These guys are great. They always made me feel special. I get the best deals. And I leave with a smile. I want to thank Alex Castro. He always makes sure I’m well taken care of. I rent there often because of the excellent service.

The most terrible rental car experience! I was involved in a car accident and State Farm offered to provide a free car rental while my car was in the shop. State Farm reserved the car on my behalf. Enterprise took down my credit card on file for «Security Purposes» and assured me that my card will not be charged and that State Farm will pay the bill. To make the story short, they ended up charging my card $ 800– and State Farm only refunded $ 300 back. When I asked why they charged me $ 800 they said that I took «additional insurance» — an option I remember declining and it’s been over 6 months and they still haven’t been able to prove those charges saying that they lost the copy of my invoice!

UPDATE:
I Switched to Hertz, Result — feel Happy!!!
I rent almost every week and need a reliable rental car service. This fancy… shmency… ‘High-​end’ BH location of Enterprise provides horrible service. Here some facts I have experienced with them:
— always wait for the car, it’s never ready, although my confirmed reservation from 2
weeks ago. Once I had to wait 1 hour and was late for work.
— cars were often dirty. Last time was actually nasty and disgusting, looked like there were bodily fluids… ugh! The branch Manager saw it with her eyes and did not change me for the rental. But this was not my point. I simply wanted clean and ready for pick up car.
— I have always been proffered member/​executive elite… they don’t know what this means and never treated me as such. They do not know that Upgrade means.
— For pick up and drop off: my goodness– once I had to wait 45 min, another time– 1.5 hours.
Ohhh, I should stop– bottom line: you cannot rely on them to meet your business or personal needs.
NOW– Hertz:
–treats me with respect
— my car is always ready for immediate pick up
— my car is always clean
— never had issues with pick up or drop off at my place
— upgrades are always available. I really feel a valued customer.

The best car rental agency in Beverly Hills and maybe the whole LA area!
Sam the manager and the staff were very accommodating and amazing!!!
Thank you Sam!

This is my favorite Enterprise location! There is actually a location closer to where I live; but this one is convenient to get to after work on the weekend, they are open on Sundays until 2pm and ALL the people who work there are super friendly and helpful. Thanks guys! I have no complaints.

Don’t rent from here. Here is why:
— They won’t give you a car even when you have a reservation. I HAD to pay extra to get a car or wait.
— They are ridiculously understaffed.
— … And they take phone calls even when there is long line at the counter.
I have never been to a worse rental location.

Avoid Enterprise at all costs. Not one person there keep their word on anything.
They are overwhelmed and understaffed. Everyone passes the buck. The turnover rate is ridiculous especially with Mangers, that they keep hiring to organise and it never gets organised. I spoke with a guy name Ryan he was so rude and smug on the phone. Ashley does whatever «headquarters» tells her to do. lucky them they have drones. These people say one thing and do another. There is no Client/​Customer relationship. The ball gets dropped constantly and no takes any responsibility for keeping any kind of agreement even in as much as calling you back. I was using this location for 3 years until this last year. They are the WORST!!! Don’t expect any kind of service except in them overcharging you and never dealing with the same person again. Completely disorganised this branch is run terribly.

I just had a Audi rental car with a grate rate!
But I needed a cheaper cost and end up to get smaller and less expensive car.
I’m waiting to see what I get this time.

DO NOT USE THIS ENTERPRISE! Their incompetence is unrivaled and they lie through their teeth. I booked a compact car with them for around $ 150/​week. When I showed up, the only car they had was a far more expensive Mini Cooper and 15 person Vans. They said I have to get the Van unless I would pay more for the Mini Cooper. Total Entrapment!
I got the Mini Cooper for the $ 154/​week, but the contract put hidden fees in it that brought it back up to the cost of the Mini Cooper. This was a total lie told to me and then they switched it in the fine print.
It gets worse. I extended the rental several weeks and they were supposed to charge my card each week. They had an original verification code that was obviously expired weeks ago from the credit card company, but they tried to use it each week then said I never had enough money on my card and was avoiding paying.
They forced me to come into the store and tried to humiliate me in front of other people because they did not know what they were doing. They blamed me for their ineptitude. I called my credit card company and they said Enterprise keeps using an expired verification code. Ryan, at Enterprise, kept saying «Well, this is how we always do it.» They attacked me for their mistakes and never made any apology after realizing they f#%@$‘d up. Needless to say, when they got the valid verfication code they were able to charge my card.
They are liars and completely incompetent. DO NOT USE.

DO NOT DO BUSINESS WITH THIS ENTERPRISE!!!
So I had my car serviced with a shop that contracts with this Enterprise back in September. A day after I turned the rental in, the same car received a parking citation from the City of Los Angeles — mailed to me one month later. I contacted Enterprise and told them of the mix up. They acknowledged their error and promised to fix it at once. A week later, Enterprise Citations Division sends me a letter saying I’m responsible and Enterprise has forwarded my name to the City of Los Angeles as the responsible party. Enterprise also charged my credit card a penalty fee on top of all this.
Figuring I could gain some progress through the Better Business Bureau to spur Enterprise into fixing the problem was only meet with a series of non responses by Enterprise. Unreal…
A second round of calls to Enterprise along with a visit back to this location and the same thing — they acknowledged their error, gave me promise after promise this will be taken care of immediately, that I’m not responsible for the citation, and that they will reverse my credit card charges. The result? No action whatsoever on behalf of Enterprise. So now it’s 4 months later and I’m still trying to resolve this problem.
PLEASE AVOID THIS ENTERPRISE and their shady business practices unless you want a similar headache. BEWARE!!!

Took my Audi for minor issue to Audi of Beverly Hills service center located at Wilshire and Clark. They gave me a loaner car from Enterprise. A day later I got a call from Audi saying that the issue was not located and I needed to come and drive my car with the mechanic to locate it. Couple of days later I came to the dealership on agreed date to test drive my car with the mechanic. While waiting on my car to arrive (took them ~30mins to do so) the valet guy went to the my loaner to re-​park it to let the other driver out. I told the guy not to take the car away and that I had a lot of belongings there I needed. He said he wasn’t gonna take it away and just let the other driver go and park it back. Which he did. Then they brought my car to the front and the mechanic went on a ride with me. The issue was easily located by mechanic and me. The whole test drive was about 10mins and when we came back my loaner car was gone. The other valet guy said that they had to move it to the street and it was parked few blocks away. I replied that my car is staying here for more time to be serviced and that I needed the loaner for more time. He told me to speak with service representative to get another loaner and then pick the items up from the old one. Done deal, getting another loaner with the efforts of Enterprise rep at Audi service center. Promised to be ready in 5mins…15 mins later the new loaner is finally brought out. I then asked that Enterprise rep where was my old loaner at to pick the items up and he then left for another 5mins to call somebody to locate the car. Car was already at carwash at another Enterprise location (the one that I’m currently reviewing). He also told me that the items such as workout gloves, white earphones and keys were in there. And they are at Lost&Found up there. Drove up to that location to find out that they were clueless about the issue and they had to make few calls back to Audi to find out. They said to look at the carwash. The sales rep from Enterprise went with me to speak with the guy who washed my old loaner. The guy said he didn’t see anything in there but after I made it clear to him that Enterprise rep at Audi already told me that my items were there, he suddenly found my two pairs of keys under some trash on his chair. The workout gloves were in a basked with dirty water from washing wheels (why???). And my $ 50 newly bought for thanksgiving earphones were Lost&Found in his POCKET. Where did my car iPhone charger/​USB socket go he didn’t seem to know. Then he quickly left for lunch (at 2:40pm) and I waited there for an hour with bright promises from representatives to locate the charger and my car insurance card for that matter which was probably just carelessly thrown away. They didn’t succeed and advised me to go home and that they would give me a call right after the car wash guy comes back. I gave them a call 1 hour before their closing time at 5pm. The rep said he could not yet locate my items and he would keep looking and said that there was a language barrier between him and the car wash guy to ask him where my phone charger was (WOW). He promised to call back before 7pm and he did but said that he could not find anything and the guy didn’t see it as well from what he «could understand». He also told me they would NOT reimburse me for my loss and would only keep an eye for it.
To sum up this is not about $ 40 worth of merchandise, there is principle involved. I’m sure my car will need services in the future and I’ll unfortunately need other loaner cars from this dishonest company and this is the last thing I want to deal with in my life.
Update. Enterprise allowed me to bring both loaner cars with no gas in it as a compensation for my losses.
Update 2. Its been a week since I returned my last loaner to them and so far I have only seen 5 dollars back to my account from a hundred that I paid (2x $ 50 for deposits). Called TWICE. Promised to have it back in a day-​two.
Liars. Thieves. Scumbags.
Excuse my English.
PS. The same review will go for AUDI of Beverly Hills for allowing this to happen! This is not how professionals do their business.

As anybody would know with Enterprise, they are fantastic and customer service at making a client happy. When I sold my car, I rented from here as it was conveniently located near my home and they offer complementary pick up and drop off (as does any Enterprise)!
When I told them I was using the car until a flight out of LAX, they said it would be no problem for me to drop the car off at LAX. They did not charge a surcharge for the service and made me a very happy camper!
The car was clean and I got an upgrade to the next level if I wanted to and I took it. The service was fantastic and I was in and out like a pro. More recently, I rented from Hertz. Hertz has a lot to learn from enterprise! That’s just my opinion!
It also doesn’t hurt that a prerequisite for Enterprise is to have a college education! Awesomeness!

Date tonight?
I know, babe. Your car is a piece of sh*t. Or, it’s dirty, the air conditioner doesn’t work, and the floormats and back seat testify to your love affair with Arby’s.
But no! Don’t beg, borrow, or rent a car to roll up to your 8:00pm reservation at Spago in «impress the valet» style.
If the girl you met on Plenty of Fish likes you, she’ll like you, for YOU, and not for your wheels.
…
But seriously let’s stop bullsh*tting. You need to rent a car.
Seal the deal, Man o’ Steel.
I don’t know how Enterprise Rent-​A-​Car fares with complicated issues like dealing with insurance companies, mechanics’ garages, or issues where «I picked up my Ford Taurus in West Hollywood and will drop it off in San Francisco and I didn’t read my paperwork properly and I’m wondering what this charge here is…» types of things.
–But as far as going online, reserving a car, and getting the economy-car-but-it’s-still-better-than-my-beater afterward, there was no problem at the Robertson Boulevard location, and I was happy.
I am NOT an easy lay, so that says a lot.
Okay I lied about ^.
Anysoftpornstar, I didn’t take Enterprise up on their offer to pick me up, nor did I accept a ride home after I returned the vehicle… So, I can’t attest to their bonafides vis-​a-​vis this service, whether or not they are as fast as a taxi with less Farsi-​infused rap music, though it’s impressive they offer this luxury in the first place.
Fundamentally, the representatives are friendly and professional, and explain the pricing and policies so that it’s easy to understand why there was a $ 300 charge (relax, sexy, it’s just a temporary hold) on your credit or debit card.
Oh, and it’s a good idea to get the extra daily insurance, even if you have your own AAA/​Progressive/​etc. It’s just more convenient and less of a hassle if anything happens (assume it will).
It’s probably NOT such a good idea to buy the «gas tank» option where if you don’t return the car with an agreed-​upon level of fuel in the tank, they charge you to top off. It’s almost always easier (and cheaper) to just do it yourself.
This location is open Sunday, so you don’t have to worry about the rent-​a-​cops slapping a parking ticket on your rented Fiat’s window because you had to keep it overnight at the curb in your excruciatingly trendy neighborhood before skipping church (again).
If you aim low, you can rent a compact car for around $ 25 a day, all told, even if you’re like me – too young, too Asian (I’m half-​White, but whatever), and without much of a driving record.
Oh!
Don’t let your chick smoke in your car.
It’ll cost you an extra $ 150 after the Windex and vacuum guys at Enterprise smell the Parliaments.
Stay classy, Hot Chassis.