CurbStand

Terrible customer service. Terrible unmarked policies. Beware.
I used their valet service to go to an associated nail salon. It said it was free with validation with the nail salon. After the nail salon, I stopped to pick up food at a neighboring business. I return to the valet with boxed lunch in hand and turned in a validated valet ticket. They said I owed $ 10 because I went to another business. I was surprised and was unaware of the policy. I asked where their policy was posted with patron restrictions and/​or if there was a time restriction noted. Nowhere was their policy stated that there was a time restriction nor that we could not go to a neighboring business for a pick up. All they said it was «clear» and incredibly rude about it. I asked to talk with the manager. The owner rolls up in his car and was also incredibly rude when I asked to see their policy with information about time limits and or a policy of going to a neighboring business for pick up. They did not provide any further information nor details on where their explicit policy was noted. All they said was that it was «clear.» From my experience of using valet service in LA, valet services has restrictions explicitly noted on their valet stand and or on their valet ticket. If there was any note of their restrictions and policy was «clear» I would have paid without complaint and/​or moved my car. I have filed a formal complaint with the Better Business Bureau regarding this matter as their policies are not clearly marked. Overall, I felt very uncomfortable about the matter as they were very rude and felt the overall tone of communication misogynistic.

Horrible company. Don’t use.

My experience. Waaay overpriced. But whatever. $ 10. I hand the guy extra $ 2 tip. They charge me something like $ 15 when the receipt arrives when I get home. I’ve tried multiple times to contest on their app (since their website won’t let you contact customer service). I’ve left multiple emails and voice messages, but to no avail. Rip off city.

Worst app ever, I will never use the app again. Plus there is this guy who works for curbstand he is pretending that he like the the app but he is one of their workers he’s name is Anis. Be aware Unilocal people !!!

At an event for the new ELIO at CTRL Collective in Playa del rey, Sunday night 6−14−15. There was a girl who was supposed to be marketing the service. She was so impatient to my friend, myself and another driver that we all refused to download the app. — I said the valets look really busy, her reply, I have nothing to do with the valets… What? Then how do you market the service? She was a very poor representative of CurbStand. I think the service seems like a good idea. I want Curbstand to figure who this person was at this event and tell that marketing firm.

I love it, I never use cash and I see them everywhere i go. First time user gets 8 $ credit with the promo code VALET2015, you can use Curbstand all over LA !

HORRIBLE SERVICE. they told me to walk to my car (2 blocks away) to find my vehicle and then they would give me keys. I guess they can’t handle a long line. Would love a refund from the Nylon event at Hyde Sunset tonight. Thx!

This app is exactly like Über but for valet and it’s so simple to use! You don’t need cash anymore to valet your car. Whenever you valet your car you’re probably already late to wherever you are going, so it’s real nice not worrying about having cash or finding an ATM. This app is a well needed time saver! I wish every restaurant/​pub offered CurbStand. Hopefully one day!

Its about time somebody figured out a mechanism to pay for valet parking with something other than cash! Even better, my smartphone?!! Awesome.
Like many people these days, most of the time I don’t have cash with me because its just easier to put it on a credit card. So when I go to a restaurant, the only thing I’m thinking about are my friends, the food and the experience. The last thing I’m thinking about is needing cash or not being able to find an ATM to pay the valet. The Curbstand app has saved me more than a few times and the app was really easy to use.
Thank you Curbstand!