Bill DiSalvo – State Farm Insurance Agent

I have been represented by Bill for about 13 years. I have always found his staff to be efficient and knowledgeable.

We were insured with Bill di Salvo for years — a pretty comprehensive policy, covering 3 automobiles, home, with various riders for jewelry and fine art. All was well as long as his daughter Christina ran a tight ship. When she left, the agency slowly declined into a morass of inefficiency. We asked Bill for a referral to a broker who would get us a medical insurance policy — he referred us to a Mr. Nod Mulville, who was so incredibly inept that he couldn’t get the right x into the right box (we then were thrown into a nightmare with the ins co and had to switch to Ed Walden in Westlake, a great broker, by the way.) We kept getting bounced around among his lower-​level employees, with various minor problems occurring because they weren’t on top of things. Finally, earlier this year, when our niece called his office to report her mileage, his employee was so confused that she never called it in to State Farm — and we promptly lost the discount. The employee was apparently fired, but for 6 months we believed we had it… only to find out that we were being overcharged by State Farm. A total mess. We finally had to switch agents. Perhaps it’s time for the agency to close and the principal to retire — in his ninth decade, it might not be a bad idea.

The most comprehensive, caring, smart insurance brokers with the most efficient personnel, not to mention nice and loyal. Just fabulous. You couldn’t be in better hands for every kind of insurance.

Couldn’t be happier with the service I receive here. I have a variety of policies from multi-​family properties to commercial property.

I have been very pleased since I switched to this State Farm office when my kids started driving and it was too expensive with 21^st Century. I like having a person I know who does take care of us. Much more personalized than at 21^st Century. We wound up moving our home insurance over as well to get more discounts. I have worked with a few different agents in the office as well as Bill, and have been very pleased with the service. Had some minor fender benders and all were handled well.