Beverly Hills Walking Chocolate Tours

Please report this company to the Better Business Bureau! I don’t want anyone else to get scammed the way that we did. We were cancelled on twice in two months, once on Mother’s Day! This company should not be in business! Other companies are being forced to shut down because of this scam, which you can view if you read the complaint and response at the following link (
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Here is where you can file a complaint (it will be for New York since that’s where their «home office» is)
— A Void Travel Company
302a W12th St #252
New York, NY 10 014
844−245−8874

DO NOT BOOK THIS! The tour company cancelled on us the day of the event that we planned as a graduation celebration for our daughters. We tried to contact them before the event– they would not answer email, phone, live chat… No way to contact them. The lady at Sugarfina said she had prepared for the tour to bring 25 people to her store but that the company only shows up half the time.
Be fair warned! Such a disappointment!

I would give ZERO STARS if I could.
Don’t waste your time or money! We’ve had three tours cancelled on us at the last second. They tell us it’s due to low numbers but we have 10 people in our group. The worst part is they won’t answer and emails and they are never on their online chat. They are just trying to take your money booking tours, cancelling, then hoping you won’t reschedule. They are liars, thieves, and shouldn’t be in business PERIOD!

Today we had a horrible experience! 12 of us arrived outside sprinkles way after 12, the start of the tour and NO TOUR GUIDE! We tried to call the company to find out was going on but we got no human! So went on online chat. Finally got someone and at first they confirmed the tour was still on. Then said oh no emergency cancel because the tour guide could not come. Also kept on asking what tour it was. Apologized but did nothing. Kept asking for someone to talk to and get credit back for our wasted trip and money and was given no response. Also one response was IF this guide did indeed did not show up then they will be investigated and disciplined! Like we are lying and all 12 of us are sitting out baking in the heat just to call in and complain. Just offered us to reschedule not any kind of refund! One couple came all the way from Orange county and I came from Palos Verdes. This was a long haul. Also not only had my tour been cancelled on February 14^th last minute and this was my second try another lady who was there had this tour cancelled on her on a different date. Really horrible customer support.

Ok, we got here early (as usual) and waited in front of Sprinkles for 15 minutes past the tour time ! No one showed! So we decided to walk on our own… Vosges had closed down (disappointing) so we persevered! NEVER doing this again! Such poor service!!!

Girlfriend and I purchased two admissions for a Saturday tour one week prior to the event. The website says minimal time to book reservations must be at least a week in advance. It also says to email the tour group after purchase to reserve a spot on the tour. (Or in the group of people that will be walking with the tour guide, but I guess a crowd of 50+people could get out of hand…) So three days later my money was refunded without any explanation. I emailed the tour group a couple days later asking «why?» And still… No answer. The tour group’s website has a listing of the places they will frequent on the tour. Which is gratifying to the curious to «see for yourself», (which I’m doing). I wish I could’ve left a better review, but what could I possibly review: worst company to communicate with?

Well I must admit from the reviews I read before i took this tour I wasn’t sure whether or not to take it. I did go to the home page and read all the «fine print» you might say. There is no refund if you can within 48 hours of the tour or are late. Tell me what happens if they don’t fulfill their end of the bargain. Nothing, just maybe doing what the one lady did report to the BBB. For the full price of this tour the samples are chintzy. I can’t believe you only get a ¼ of a brownie, awful. I don’t see the reasoning behind a cheese house on the tour.

Fun afternoon. I loved the choice of venues – excellent and generous tastes… and I’m extremely discriminating re: chocolate and desserts. I especially liked our guide who not only gave some background about each of our stops, but was knowledgeable about a number of landmarks and activities in Beverly Hills.
There were 10 people in our group which was optimum but since this was not a full tour, I’m concerned that larger groups would be a bit too crowded.
I would still look at future tours.

Derek was a delight! My daughter and I enjoyed the informative tour and the delicious chocolates! Who knew that we had these landmark places in LA? So glad we went!!! Highly recommend! P. S. Bring some «change» to tip the tour guide. Felt bad I didn’t tip him :-(

We were looking forward to our Walking Chocolate Tour in Beverly Hills yesterday. It was purchased and paid for through
. When we arrived about 10 minutes before it was to begin, and there were already many people waiting in front of Sprinkles where it was set to begin. To make a long story short, the guide never arrived. We asked the manager in Sprinkles to please contact the company and/​or guide and that got us nowhere. Eventually, someone told us the guide had decided to go away for the weekend. Unbelievable! Fortunately, I’ve reported the incident to Living Social and am expecting a refund to be issued. Meanwhile, we had planned our day around this tour, paid $ 6 for parking and weren’t even given the courtesy of a notification that the tour was not going to happen. BEWARE!!!

What an amazing tour for a Sunday afternoon! Even though our group was a little late, the host was more than accommodating. Our tour guide Derek was positively super with his in depth knowledge of Beverly Hills and great palette choices of each chocolate boutique. Love the audience interaction and his positive energy to create such a fun atmosphere. Thanks for the tour derek! I hope there is more to come in various cities!

Derek was awesome. He was Informative and super fun. Loved the chocolates and free samples yum. He gave a pretty detailed explanation of each chocolate store history.

Overall we had a fun time because we discovered new places that we never would have discovered if we didn’t go on this tour but that being said I agree with other reviewers, this can’t really be called a chocolate tour because only two of the five stops specialized in chocolate. It was fairly difficult booking the tour as well, I had to e-​mail back and forth many times and my direct questions were ignored. Three of the five stops had free samples out for anyone to try that walked in off the street, so we were essentially paying for cheese samples and ¼ of a brownie. not worth the money in my opinion.
Our tour guide was very nice though she only gave about a 1 – 2 minute talk in front of each store, which the person from the shop essentially repeated when we walked inside. I didn’t learn as much as I hoped i would. Our tour went like this.
1) Vosges Chocolate where we tried a truffle, pieces of chocolate bars were available to try on your own.
2) Beverly Hills Brownie Company — ¼ of a brownie (delicious though)
3) American Tea Room (a stretch) where we tried dixie cups of the fruit tea and the choco latte (no chocolate actually in it)
4) Beverly Hills Cheese Store — A pretty cool stop even though it’s not chocolate. The only stop that has any kind of long history behind it. We tried at least 4 different cheeses and the guy at the shop was great at explaining them to us.
5) Sugarfina — A brand new «adult candy» store. Tried one gummy piece and 1 chocolate covered blueberry.

Let me preface this review with the fact that we had been looking forward to, (not to mention planning for,) this tour for almost 4 months before we actually went.
I purchased the tour for a group of 4 of us for $ 80 ($ 20 per person) through Groupon. Redeeming the voucher was really easy and I have to say that the emails I sent were all responded to in a timely manner.
On the day of our scheduled tour, LA traffic led us to arriving about 10 minutes late, but we found our tour waiting for us and about 15 minutes after we arrived (approximately 12:25), we were all finally on our way.
The places we stopped at on the tour were all very nice. Our favorites were Lette Macaron (seriously the best macarons I’ve ever, ever had) and the Beverly Hills Brownie Co. Edelweiss Chocolates was delicious and the lady running the shop was super sweet.
Those were the pros.
Now for the biggest con, the reason I took 2 stars off and also the reason we will probably not be back for another tour, despite our fun time.
Our tour guide was Lyndia. Nice enough lady, but she rushed us through every store, at a pace that seriously put a damper on our experience. There was no time to shop, at all, despite ALL of the merchants advising us that was not the way the tours are normally run. When a few people in our party hung back a minute or two to try to make a purchase, she became visibly annoyed and even got to the point where she basically scolded us for doing so. Also, it’s pretty sad when the people in our group were pointing out more fun fucts about Beverly Hills and points of interest than our tour guide.
From other Unilocalers reviews, we were disappointed that we didn’t even stop at either the place with the spiced hot chocolate or the cheese and chocolate shop, since those seem to be two of the most popular places.
But that was NOT even the worst part. At the very last stop, AFTER she told us the tour was OVER, our guide came back into the shop where we were making a purchase. Funny because we thought she had left, but apparently had been lingering outside, unbeknownst to us. She literally interrupted our transaction and the very nice conversation we were engaged in with the last merchant. Lyndia then proceeded to give us a packet of printed information about the tour. She told us that it was information not provided from the tour company itself, that it was from her specifically, at her expense, and that she would appreciate any tips we could give her.
Some gall, considering the tour itself would undoubtedly have been better without her even there. Not to mention soliciting for tips, under the guise of giving me a packet of data I could have easily looked up online, was tacky. Doing all this while interrupting a transaction? That’s just rude.
With a different guide, this would have been an all together different experience. I’d have to say that our group made it fun, in SPITE of Lyndia, not because of her. Hopefully, whomever runs this business reads this and acts on it, cause with people like that representing the company, it will go downhill fast!

Like H. W from Long Beach, I was contacted by Casey shortly after I wrote my original review. She offered me a free tour (given by herself) if I’d rewrite my review. I got major run-​around from her about a date. She was supposed to be going out of town for work and would contact me again when she came back. She never contacted me, thus I never took the tour again. So, my original review stands!

So the owner, Casey Martin, read my review and contacted me; asking me to take the tour again in exchange for writing a better review. She said they were going to be making some changes to the tour to make it more chocolatey, so of course I said yes! That’s what I wanted to begin with – a chocolate tour :) Though as I previously stated the other places were still good, just not what the tour was depicted as. From here it goes down hill.
Not only did Ms. Martin give me the run around after, evading, pushing the date off, and then trying to go back on her offer and then after I said that seems shady but fine – for an ENTIRE YEAR, she sets a date for September (this is back in March)…and THEN after feeling like I had to chase her down for a date and commitment, and something came up, MONTHs before the tour, I contact her the same way I always have. I contact her even on her phone, literally over a 4 month period 15x’s (email and phone) and NOT ONCE did she return ANY of those calls… i gave her weeks to respond, and would try again, thinking maybe it was a busy time, or the message was garbled and she didn’t hear who it was… but after 15times and nothing, we all get the point. She doesn’t even call to confirm the tour reservation.
so her initial concern to have a happy customer by me, changed when her business apparently picked up. Don’t offer something you don’t plan on following through with; I’m sure the Better Business Bureau will agree with me. I will be sending them her emails asking and offering a tour to me and my friend again, and a copy of all the non answered emails as well.
I don’t need a free tour, what I need is a business owner to be sincere, someone of character, and respectful of people’s time. I kept that date on my calendar for a year, and when another opportunity came up, and I contacted her inquiring on that date – she could have had the decency to let me know she didn’t plan on honoring it. I would have made alternative plans. I know I could’ve pushed the issue and just shown up. But why would I want to support a business like this – who doesn’t tour what they say they are going to (chocolate) and then doesn’t keep their word. Shady is the word I would use to describe Casey. Like with chocolate, you’re left w/​a bitter taste in your mouth.
I hope others experiences with her was better. But patrons be advised.

Native Angelino or visitor, if you do one tour in LA — do the Beverly Hills Walking Chocolate Tour!
Led by our high-​energy and personable guide, Amber, our intimate chocolate tour group gained an around the world perspective of the history of chocolate and ate chocolate in different forms: Mayan, cupcake, brownie, tea, truffle, etc. One of my favorite parts of the tour (besides eating the high-​quality goods) was that when we went into the stores, the store owners and/​or sales associates were ready for us. The personal attention from the owners/​associates made our group feel extra special.
In terms of who would enjoy this tour, I took one of my girlfriends and we had a blast: exploring chocolates, socializing with our group and walking around made for a fun afternoon. Additionally, I think it would be a great date idea or make for a fun group outing!

First, Amber, our tour guide was wonderful!!! She had placards with pictures of cacao plants… had no idea chocolate was technically a fruit so don’t forget to get your servings in to fulfill your daily allotment :) I loved that the tour was not just chocolate. I loved that Amber talked about and showed the history of Beverly Hills, I am a native Angelino and I had no idea that the shopping district used to be residential. We enjoyed taking pics in front of Bugatti and that we stopped by The American Tea Company as well as The Cheese Store of Beverly Hills (which was actually my favorite stop on the Chocolate Tour), Beverly Hills Brownie Company, Vosges Chocolates, and Coupa Café (I hope I didn’t forget any stops).
We began our tour at Sprinkles which I love as I had visited before. I expected a tiny cupcake sample but we were given full sized cupcakes and OMG, they were so good. Amber made it fun by giving us trivia questions to answer for additional cupcakes (note to self: chocolate is NOT made from cocaine, lol – inside joke). Needless to say, I didn’t win any additional cupcakes and my waistline appreciated that very much!
The tour was filled with many samples and I was stuffed by the end of the day. It was also very informative and each shop seemed to really lay out the red carpet for us. They explained the history of their shops talked about their products and gave us all discounts as a part of the tour.
We went to about 6 different locations and all were amazing! Definitely take this tour if you are a foodie, if you want to know a teency bit more about Beverly Hills, or if you love chocolate and also request Amber, she’s awesome.

If I could give this company less than one star I would, mainly for false advertisement and poor customer service. We purchased a Groupon, 2 actually, for this chocolate tour. Our daughter’s 10^th birthday was literally scheduled around it, hotel and all because we live in Northern Cali. Our daughter has a passion for chocolate, and every indication from the Groupon advertisement indicated that it would be her dream come true, plus a lot of fun people watching. I purchased the coupon on November 21^st and emailed the company to make our reservation for Feb 2^nd. I received an abbreviated response back letting me know that kids under 12 years old are not permitted on the tour, to check their website for details, and she was confident I could get my money refunded… really?
There was NO mention of this restriction on the Groupon, nor did the Groupon say we needed to check their website for rules and regs. Now, I’m 3 ½ weeks out from her actual birthday, having to now rethink her celebration… not to mention my little girl’s disappointment. My husband even called to speak with the company owner directly, and was told they’ve received too many complaints about I’ll mannered kids on the tour and that it was a «health hazard» for the kids to eat that much chocolate… again, really?

Because I haven’t been able to get a chocolate tour without the wine (I don’t drink.), this rocks a star. It is more of a chocolate-​themed tour versus a chocolate tour. I was expecting decadent truffles or something. Not so.
I learned of this tour through Groupon. It took a lot of miscommunication between the owner and I for me to post my first review. As a great customer service agent does, she immediately contacted me to work out the issues I had with booking. I ended up bringing her more business by booking a group of 10 (Doesn’t everyone have choc-​a-​holic friends who’d live for something like this?). She even gave us special pricing, and that made us happy campers.
Unfortunately, the day of our tour started the same way I’d been introduced to the company: BAD. We were told to meet at one chocolatier, stood outside in the unbearable sun before the meeting time and 15 minutes into. I called the only number listed (the owner) to find that she was out of town. Finally, one of our party noted that she had an e-​mail from the owner telling her of a different meeting location. Really?! Wouldn’t you think to communicate that to EVERYONE who booked – or at least the group organizer? So we started the tour hotter than the 90-​degree day.
Arriving at Sprinkles, we tried to get our attitudes together for our chipper guide. The decadent and delicious chocolate cupcakes at Sprinkles helped. I was ah-​mazed at the cupcake ATM to defray the lines (that we were able to bypass by being a part of the tour). I’m SO glad I don’t live close to that ATM, as that might have been the best cupcake outside of my own, that I’ve ever tasted.
The tour proceeded with hot beverages on a 90-​degree day. Pass. The American Tea Room did have iced tea, thankfully. But there needs to be a contingency plan for extreme weather days in L.A. The other places weren’t as memorable, except for the brownie place (think Sprinkles, but brownies, and not as delicious).
Then there was the Cheese Store. Why did we spend SO much time at The Cheese Store? They must be getting a huge kickback. Besides the truffle cheese, how did it relate to our tour? I would have liked to sample the chocolate cookies at the place next to it. Why didn’t we end up at a chocolatier (which gives samples like See’s)? And who could plan a whole day of chocolate-​themed goodness without offering their patrons milk?