Beverly Hills Vision Center--Cedars Sinai

$ 677 for a STANDARD EYE EXAM and Vision Test?! Everywhere else is between $ 120 – 200. Why wasn’t I told this would be the price in advance? This response has surely been felt before, yet they fail to mention that the costs are 4−6X…
I wish the lady at the front desk told me that «Oh, btw for new clients we also charge $ 200 extra even though we perform the EXACT SAME EXAM». I don’t even live in LA!

I went here instead of my usual opthalmologist because I was having trouble seeing at night, and couldn’t seem to resolve it with him. Oh, getting older has its challenges, but I wasn’t satisfied with my previous doctors lack of solution. I wasn’t able to see the opthalmologist here because he was booked for months, but saw Dr Koh, an optometrist. He was friendly and did a thorough exam. The office was efficient, and the wait was not very long. That part was a good experience, although I did feel a bit like I was rushed through. At the end, Dr Koh assured me that my eyes didn’t have anything seriously wrong, to my relief, and gave me a slightly modified vision prescription. Then he wished me good luck. I still didn’t have an answer to my problem of not being able to see well with my current prescription glasses, especially at night.
I think my glasses may be the problem with my night vision, and it was hard to find out if that was true. We went to their optician to talk about new and better lenses from my present ones (from LensCrafters who I’ve learned don’t make good quality lenses). This is where the ball was dropped. Dr Koh left, and I talked with the optician about lenses for a brief moment, explaining that my frames were still kind of new, so I just wanted new lenses in them. They’re nice and expensive frames, and I like them. He told me to go and get them anywhere, and basically walked away!!! What? So, I guess if you’re not going to buy frames there, they don’t want anything to do with you. Very disappointing, as now I have to figure out where to get new lenses made, at my inconvenience. I may have to go back to my opthalmologist’s office and have my lenses replaced there. I’m looking into Varilux lenses, but received no help at Beverly Hills Vision Center glasses department as to what kind I should get.
Therefore, I wouldn’t recommend this place for your eye care needs.

Although sometimes, there can be a bit of a wait. I have been a satisfied patient of Dr. Koh’s for about 10 years. He does very thorough exams. He was the first Optometrist to identify my problem with peripheral vision and prescribe prisms in my lenses. I can now parallel park like a pro! I would give them 5 stars, but the opticians are not very helpful and they do not have such a good selection of frames.

Dr. Jamie Lee was wonderful, as has my experience been with the front office staff and optical department. Dr. Lee spent extra time with me to discuss infection prevention with contacts, and various contact choices. I have worn contacts for years and learned a lot during my visit with her. I am delighted with the Beverly Hills Vision Center and will go back.

Brought my dad here for a one month follow up after his eye surgery. We waited over an hour and a half past the appointment time to see Dr Yang. He spent five minutes with the doctor. The nurse said the reason for the long wait was that they had four doctors and one room to treat patients. The didn’t think to reschedule?! It’s so sad when doctor’s offices don’t consider their patient’s time.

Thanks BHVC for sending me to collections because of your in-​house billing error. Thank you… because being a new parent I have a lot of free time to just chill and do stuff. It’s not like I have a job or a family. Actually instead of spending time with my 2 infant kids, I prefer to chase my tail all day to convince this punk at the collection agency that I’m not trying to skip out on $ 140 bill at your fine establishment. Sure, your in-​house staffer Lidia has been fairly decent, but this issue is still ongoing and unresolved for over 2 weeks now. It’s nice to see my credit report list an American Express Platinum Card right next to the $ 140 Collection Agency.

I’ve been a patient of Dr. Isbell for five years. She is a positive person, a skilled doctor, and a professional whose expertise is most appreciated for my annual eye exam. My eyesight goes down almost every year (age, or maybe reading too much!) and I really appreciate the entire staff and frame selection at the Vision Center’s eyeglass store located at the front of the office. Their selection is always-​changing and really exceptional as to brands and style, and the staff optician cheerfully helps me out with selections. The front desk staff is great in person and on the phone, and the waiting area is usually playing a video you can watch with dilated eyes while helping yourself to coffee, tea, or water. I wouldn’t miss my annual eye exam with Dr. Isbell, and judging from the busy waiting room, lots of other people feel the same way.

You see, I just went in for a check up after a few years of not getting an eye exam.
They were great. Professional. I asked lots of questions and they were patient and clear with answers. I’d go back in a blink! Eye liked them!

Great place… Had an eye infection and got a same day appointment… Front desk was friendly and doctors were nice… Parking can be expensive, so try street parking…

This place is run like an assembly line in a factory! After checking in with the receptionist I was taken back by an assistant who did a primary check on my eyes and current glasses. I then waited 30 minutes to see an intern who did the major portion of the exam. She put drops in my eyes and informed me I would have to wait 20 minutes. I waited another 35 minutes. I then saw Dr. Isbell. She was very uninformed and gave misinformation about what my insurance covered in regards to contact lenses. Her feeble attempt to explain was off putting. I was then directed to the clerk who fits your glasses/​lenses. I was quoted 4 different prices for the contacts before they eventually gave me a bottom line price which was hugely inflated with bogus charges. I did not purchase glasses or contacts.
The reason I am giving two stars is because of the courtesy and professionalism shown by the receptionist and the first assistant I saw.
The Intern, Dr. Isbell and the fitting clerk were condescending and unable to listen to my concerns.

I was sent here on an emergent basis from the urgent care at Cedars with a possible detached retina. No bueno. They got me in asap with Dr Isbell. I can’t say enough nice things about both her and the staff there. Once they confirmed that it was a detached retina, they went into action to get an emergent auth from the insurance. There was a slight delay due to something on my part and once they told me what the issue was, I was able to give them more info to get the auth going. Dr Isbell actually emailed and called the retina specialist, Dr Liao. He contacted her back and told her that while urgent, I could be seen the next day and the appt was made for his office. My husband returned there today for just a regular eye exam and Dr Isbell remembered me, the situation and was so kind to ask how I was doing and even said that Dr Liao’s office had sent over my follow up info and she was very happy to hear that I was doing well. I would highly recommend Dr Isbell!!!

Hmm. I see no reason why the lousy reviews. I saw people of all ages in the office and no inordinate amount of wait-​time.
I see no mention of Dr May Isbell, either. She’s forthright yet personable and has provided me with the pros and cons of various lenses, be they for glasses or contacts. And, I was able to walk out with some trial contacts right away.
Street parking might require a few minutes of your time prior, but that’s not a big deal.

I visited Beverly Hills Vision Center on July 3^rd and ordered one contact lens after my eye exam. I was told that it should come in «within a few days». By Monday, July 16, when I still had not received a call to notify me to come pick up the new lens, I called to inquire about the status. When I initially called, I spoke with someone who said he would have to get back to me, which I found odd, but he said he’d call in 15 minutes so no problem. Shortly thereafter, I received a call from Stacy, who informed me that the lens should be there in a few days. I responded by asking why it’s taking so long and she said «I don’t know what happened. There’s no order number and I usually place all of the orders.» So I said it sounds like you never placed the order. Again she responded with «I don’t know what happened» and «I’m sorry for the mix-​up.» Thanks for the apology, but, um. not placing my order? I told her that I find that completely unacceptable and that I now understand why Unilocal shows a rating of 2 out of five stars.

I have a mixed feeling about this place. I have seen Dr. Koh for many many years and he is very personal and professional. I have also seen Dr. Yang once and I was very happy with him as well. However, everyone was right about the LONG wait time. The last time I was there, I saw two patients got very upset about the wait and left. I have considered switching to a different office with less wait time. However, the latest event changed my mind.
I had an eye emergency and was able to get a same day appointment with Dr. Koh. He saw me around 5pm and got me a referral to a specialist. By 5:30 pm that same day, I was at the specialist’s office getting treatments. I have heard stories from my friends that it took them several weeks to be seen with the same type of emergency situation.
Because of this incident, I am so thankful for the great services this place offers and decided to stay with them. They came through for me when I needed the most, that’s all it matters.

Contrary to previous Unilocalers, I love Dr. Peter Koh and the staff at Beverly Hills Vision Center! I’ve seen three other eye doctors in LA and this office is the most friendly and stress-​free. I LOVE that they have a machine that tests for glaucoma without that annoying burst of air.
I’m editing this post because the Cedar’s Sinai billing department SUCKS! They’ve hassled me several times to pay a bill that I paid before I left Dr. Koh’s office. As a result, I’m not going to return to this office. Sorry Dr. Koh.

Lesson Learned: Businesses with the words «Beverly Hills» in front of it, doesn’t guarantee great service!
My previous employment at Cedars Sinai enlisted me to this bedlam of optical hell due to its coverage policy. I have extremely poor vision and it was important for me to get quality contacts for my active life. So I thought, hey it must be good… its the BEVERLY HILLS VISION CENTER. The center of vision… in Beverly Hills!!! It must be good…
Unbeknownst to me was the epic odyssey of troubles this place was going to give me. I came in for a simple eye exam and the doctors were very kind and observant to my needs. I asked for disposables because I easily loose contacts hiking, biking, swimming and during intense knitting sessions.
When the time came for me to pick them up, the doctor also had some alternate trial versions for me. Of course, they were the most expensive pair of contacts this side of Dubai ($ 400 for one pair). Well, not being one to be cheap on my baby browns, I decided to try them. They hurt like hell. They felt like pieces of glass jabbing my eyes… expensive pieces of glass. I returned them and got my usual contacts for a third of the price for a year’s supply of disposables.
One month later, I get a notice in the mail saying that I owed money for the expensive contacts. Of course, I called the office up immediately and told the secretary what had happened. Two weeks go by and I get another notice in the mail threatening collections. I call the office again and talk to the office manager to get it cleared up. Another couple of weeks roll by and I get another collection notice. This time, I email the doctor and he replied that he would get it done. Of course, a few weeks later I receive a call from a collections agency and I explained to them exactly what was happening.
2 months of collection notices, calls and emails later… it was finally resolved. After going to COSTCO, I found that the doctor even managed to prescribe me a larger fitted right contact that kept moving in my eye.
I understand that this may be an isolated incidence for one person, but do you really want to take that chance…
In Hindsight, I should have just worn glasses.

This place is terrible for a few reasons: All the doctors have poor bedside manner, have written incorrect prescriptions (yes, multiple times), and poorly diagnosed my vision issues. I’ve also experienced incredibly long waits, constant shuffling in and out, and witnessed the large groups of senior citizens mentioned in the other review.
All serious problems. Avoid this place at all costs. Not all things associated with Cedars are good.

I have been to the Beverly Hills Vision Center several times and frankly I’m still stunned by how underwhelming it is. I chose it because it is part of Cedars Sinai, which is obviously good, and so I figured the doctors would be good. The office itself, however, is surprisingly, well, ghetto (there’s a lot of deferred maintenance going on in there). There is a disproportionate number of old people there (not certain why the clientele is skewed so heavily this way) and the waits are always super long.
First you wait in the outside waiting room. Then they move you to the inside waiting room. Periodically, someone will call you to go have a vision test or you get to talk to your doctor for a second, but then they send you back to one of the waiting rooms about 3000 times. I know this sounds petty, but there isn’t even any decent reading material – which is ridiculous considering the amount of time you spend waiting.
I personally have seen Dr. Koh, and he actually is perfectly fine, so I feel bad saying negative stuff. He’s not the issue; the office is just a crazy trainwreck mess, and he seems to busy running from room to room with all the 349 other people booked at the same time as me, that I feel guilty for taking up his time.
Also, might I add, they somehow SCREWED UP MY GLASSES. I have been wearing glasses for 15 years. I went to them just to get my regular eye exam and then to have my lenses replaced. I had to wait a WEEK to pick up the glasses and then when I did the over-​busy glasses sales people just sent me out of there without even having me put them on/​adjusting them/​asking if they were ok. Of course, I got home and they were distinctly not okay. It was like I was wearing someone else’s lenses.
So, I just had to make ANOTHER appointment, spend another hour being shuffled around their waiting rooms, for them to figure out what they screwed up on my glasses (something about a curve, I have no idea) and now they’re being fixed – I hope. I don’t know if they’re going to charge me for this yet, but let’s just say that if they do I’m going to have a fit. I’ve had a ton of glasses made at a ton of different places with prescriptions from a ton of different doctors, and this is literally the first time I’ve had to go through any such sort of rigamarole. Thumbs down.