Avalon Hotel Beverly Hills

Bad bad customer service. Booked through Agoda, however when arrived to the hotel was told that no room was available. The person at the front desk who talked with us had an attitude and not at all apologetic. Pretty much just told us to get lost. I travelled all over the world and never had such situation. He did call another hotel 25 minutes away that supposedly has a room available at a higher price. Let’s see how that goes. Horrible. However, judging by their negative reviews they probably do not care anyway!

Vintage vibe from a bygone era.
Formerly called the Beverly Carlton Motel, this hotel is piece of Hollywood History. In the 1950’s, this hotel was a playground retreat to many hollywood legends including Marilyn Monroe, Lucy & Ricky Ricardo.
It’s tucked away in a quiet residential area in Beverly Hills, close to the action, but just far enough away to have some solitude. We took Über to most of our meetings Downtown ($ 12) and in West Hollywood ($ 8)
Today, the Avalon is a boutique hotel that pays homage to it’s old hollywood history. They’ve kept the retro feel with the original hours glass pool, painted cabana’s, and designed around the «motel» look by adding updated retro modern inspired pieces.
There’s definitely a casual cool vibe to this place complete with soundtracks from a bygone area gently booming from the pool restaurant, Viviane.
Loved the service here, it’s non pretentious, casual and attentive.
The hotel is split up into three buildings. There is the main lobby pool hotel with hardwood floors which can be a little loud from the pool but closes until midnight. The Beverly building in the back are pretty quiet and have cute little terraces to soak in the sun. They also have a little building across that street that feel like little motel styled apartments.
Great place if you wanted to be just a stones throw from the action, but have a little retro oasis to come back to.

Overpriced and cheap…
Nice lobby with Art Deco styled windows with direct visual of the pool.
Our room was in a complex in the back separate from the main lobby… it appears as if Avalon acquired an apartment complex and turned it into a hotel… we had to cross an alley to get to the building our room was in.
We got married the day before we checked in for New Year’s Eve, and all they could give us was 2 complimentary bottles of water and 4 tiny macaroons… see pictures. Lemme tell you the Evian waters got us mighty drunk alright!
Bathroom needs complete revamping. They did a good job of covering up the previous apartment complex look but clearly did a half ass job. See pic for loose bathroom faucet. The shower drain did a horrible job of draining water and the handles of the shower are still in the old 3 knob style.
Heating/​cooling system was a portable one, mounted on the ceiling, completely antique in design. Modern day hotels should have central air at the minimum. This was not a motel.
No ice machines in the hallway. Had to call down to ask for each individual bucket. Such a hassle.
For $ 389/​night they need to really rethink their strategy of service and amenities. Not even the Beverly Hills zip code justifies the price. The location is in the middle of the residential area and not close to the heart of BH. Completely not worth your money. Would never return for another night.
See review of Vivienne restaurant for further disappointment.

At well over 300 a night which was «a deal» we have a room that is above the office and near the elevator. The noise level here is horrible, no way to sleep. The hotel started rolling carts back and forth at about 6am and turned on music at about 7am that was extremely loud and played throughout the hotel, this after a New Years party that ended at about 2am. However staff and some guests went strong for another hour right below and outside our room. In short, the noise level makes you feel as though you have no peace or privacy.
Back to day one… After check in we showered and realized there were no towels. We called the front desk who never answered. The phone doesn’t really call the front desk, they’ve never answered. We went down to the front desk and asked for towels, two towels were sent up, two for two adults. The towels were hard and rough, semi white and just overall bad quality.
The shower had mold all over it. For these rates I would hope not to see black mold.
There is no venting fan in the bathroom which is wall to wall mirrors so no possible way to get ready in there after showering. Found another place with a mirror, however the lighting options are terrible. This is minor.
All this is tolerable at a discount hotel but not at 3 to 5 hundred Per night. I do not recommend.

I had to chill out from our stay here before I could write the review. It wAs our 4^th stay over the last 4 years. We go down to see friends and family. They were undergoing a management changeover when we were there this Fall (2015) and it was a nightmare experience. I could list the errors, but it just gets me worked up again. One night our door lock broke and when we got in at midnight we could not get in our room. They put us in another room with a smaller bed, a broken air conditioner and none of our belongings. We got in our room the next morning after engineering arrived. No, they did not charge us for the night. We kept complaining about no answer to our requests for hangers, ice, etc on the 3^rd day they told us that calling the front desk did not work, we had to use a tablet in the room. There were no instructions in the room or upon checkin about the need to use the tablet. Our toilet was not attached to the floor And they did fix that on the fourth day. I felt they were very snooty in their attitudes and seem to, be on the constant watch for celebrities. The restaurant and pool would close at random times for furniture move in. The cabanas all had big dirty tarps draped across with construction happening behind the tarp. I felt there should have been some offer of discount for all the hassles. It really was such a distraction, each and everyday. I will not return there. It has changed too much and not for the good.

We had a nightmare experience. The first room had no heat and the second was right across from an extremely loud compressor. While they offered us another night for free to compensate, why in the world would we want to stay in a place like this again?
Be warned, this is mostly a watering hole for people who want to hang out in Beverly Hills. Yet as a place to stay, it feel more like a motel that’s had a quick makeover with dated bleached hardwood floors and icy faux mid century furnishings.

A great boutique hotel in Beverly Hills with some history. This is the hotel where Lucy and Ricky Ricardo of I Love Lucy stayed when they visited Hollywood. The hotel maintains its retro vibe with its mid century modern décor and yet stays current with the white and turquoise colors. I love the pool area that is surround by tables and cabana’s
The rooms are small but comfortable and they have a small workout gym
A nice place to stay and a nice place to hang for a drink by the pool

I feel compelled to write a review because while this hotel is a cute converted boutique motel, the audacity they have to charge for certain things is just too ridiculous. $ 15 amenity fee when you check in which they don’t tell you before you get the «complimentary» glad of prosecco. The worst part is charging your guests $ 38 for overnight parking is insane when there’s clearly no street parking overnight due to Beverly Hills permits. I’m glad I crashed with my cousin when she stayed here for work because otherwise I would have raised hell for what they charge. Also she ordered breakfast in the room and coffee was $ 6 for a small size cup of coffee. Sorry guys but you’re not the W or Château Marmont.
Also be sure what kind of room you’re gonna get. We got a normal sized room (although our shower had no door), another girl got a suite and the other girl got a shoe box. It also seems like they’re still renovating a lot of the rooms.

I travel a lot for business and pleasure, so when I realized I was traveling to LA for business, I didn’t want to be too far from my destination. I finally selected the Avalon due to the location and reviews. I had to circle the block three times looking for the hotel, and finally saw the tiny sign. Upon parking the car in valet we jumped out clearly exhausted from our trip. Pay attention because this is where it gets tricky. My friend and I drove from Las Vegas, and so we were looking our best. However, we were greeted warmly with a glass of champagne. From first glance it’s a cute boutique hotel; most likely a transformed apartment building. They gave me our room assignment and the front desk clerk took us to our room.
We were given room #304 in the 2^nd building. This room was less than desirable. The outside view was horrid, perhapsnit was the service area. My friend spotted some questionable stains on the side of the bedding. The vent directly over the shower was so nasty I couldn’t shower. The shower heas was only a trickle no force at all. Obvious wear and tear, for over $ 300 a night I had to call the front desk.
We were moved with no problem to room #314 a premium double in the first building. This room was more spacious and obviously, more taken care of. The music blared from the lobby, but hey it was during the day so I get it.
Will I stay here again? No. Try your hand somewhere else for the amount.

I would frequent Oliverio for Chef Mirko’s amazing pizzettas, truffel fries, risotto and everything else was on the menu. Hotel management recently changed. It was good to see that the new management kept my favorite server. Having visited the restaurant a few times a month i was was disappointed that the night staff treats all customers as just another one of their tables to service. That «welcome home» feel is sorely missed.

This hotel needs to step up their game a little. Service was slow and confused. It seemed like the place had just opened, but apparently it had been opened for years. Cocktails poolside were always nice and their lunch was great.
But the room was lacking storage. Only a closet without any drawers and we had a Junior Suite and there still was no storage. It was my husband and I and the room only had 1 robe. We also asked the hotel to rent us a car… that was a bad idea. It ended up being a disaster and we had to tell them how to fix the issue. They should have come up with ways to make us feel better for their mistakes.
The location is great, it feels like you are living in LA. But they need better attention to detail and a high level of service for the cost of the room.

Great retro boutique and unique Beverly Hills hotel in a quiet corner, but in the middle of everything. We had a great 3 day stay with a 3 year old and dog.
ROOM was old Hollywood with large marble bathroom, with large king bed (very comfortable with lots of pillows), living area with couch and table. A few pieces of furniture were worn but nothing dirty.
POOL was wonderful-​hot! Open from 7am to 6pm. Which were won’t told about and jumped in at 7… oops.
STAFF was great and helpful by bringing us extra towels and items we left in our car, and helped plan our 4^th of July evening.
PRICING was perfect for area and we used Priceline for the best price. $ 40 parking/​night and $ 15 fee for Internet and complimentary items we didn’t use or get, like complimentary drink on arrival-​next time.
Definitely will stay again.

We stayed here for two nights. Really good location and the staff were so friendly and helpful.
The rooms are a little dated but that didn’t bother me too much. My only real gripe is there was so lock on the bathroom door.
We got this on a special so not paying full price helped. Sucked having to pay so much for parking but I guess this is Beverly Hills.

I booked this Hotel for a couples getaway with my husnand. I have always wanted to stay at this hotel because of the history. Marilyn Monroe lived here at once and did photoshoots by the pool, Lucy and Ricky lived here as well. So I had been looking foward to it for a while. I booked the hotel at 300 $ a night (one night). When we got there at 3pm the room wasn’t ready (check it was at wither noon or 1pm I believe) no big deal, but they did insist we get a drink from the bar on them while we waited. I thought that was very nice and the gentlmen at the front desk was awesome. Our room was ok, I thought it would be a LOT nicer for 300 $ a night.
I feel that the staff (front desk, valet and other staff) went above and beyond to make out stay the best it could be. They were awesome! They made the stay what it was. So on the day I went to go check out my bill was almost 500 $. I didn’t expect it to be much more than what I booked it for since I hadn’t made any upgrades or purchases, ect. There was a 40 $ charge for valet, a tax for this and a tax for that. Went to recieve our car from valet to leave and the valet guy had backed our car into a pole. lol. damage was pretty bad. The poor guy felt so bad. Honeslty things like that don’t upset me or my husband. Things happen, it was an accident. Managment was very quick to get paperwork filed (10 min) call us and have it fixed. Not a penny came from our pocket. Besides this incident, our stay was nice.
The staff made it a great experience, the 3 stars are from the but it was not worth 500 $ a night. I felt we could have stayed at a holiday inn and had the same experience.

Last year I stayed at the hotel for 21 days. While the hotel was beautiful and the rooms very fun in a retro-​way, I had issues getting into my room every day of my stay. As a way to make up for the frustration they offered me 2 free nights, with complimentary breakfasts and free valet. They also bought me and my fiancée dinner and took care of all charges to the room. Now that’s good customer service.
Cut to three days ago…
Living in New York City, it was impossible for me to make it back to the hotel to use my free stay. So working with Lucy Zatloukal (Director of Sales) we were able to transfer the certificate to my sister in law and her husband. Lucy was very attentive and diligent to help me work something out so the free stay didn’t go to waste. That is true quality customer service. Bravo and grazie!

My review is mainly for the staff. Will come again and take in the other amenities, at which time I’m sure I’ll upgrade to a five star review. Just feel like I can’t give it all five stars just yet since I haven’t fully rummaged through the lovely little place. We spent four nights here, but were out and about much of the time. Didn’t use the gym, pool or restaurant, but saw them all and wish we had, save our previously made plans:
Stayed here for our anniversary weekend. Great location to take in Rodeo Drive and the trendy L.A. spots. Traffic to and from other parts of the L.A. area from here is terrible during rush hour.
Older boutique hotel, but they’ve made upgrades where possible. Loved the rainfall showerheads and updated TVs. Bedding was high end and so comfy. GREAT STAFF, very helpful and accommodating – so much so that I don’t think I’ve ever been taken care of anywhere else as well as they took care of me here, and literally, my every need was met with a smile.
Constant need for valet parking was a bit tedious, but again, great staff. We had a problem with ants in our room due to the previous occupants, but we were promptly moved to a new room without issue. The staff seemed to take our issue personally, and it’s as I’d each of them felt it was THEIR hotel and wanted us to be happy with our experience, which we definitely were.

First time here. The place has good and bad things.
It is a bit difficult to find. It’s right there on the corner, but no signage that’s easy to spot. the drive up for valet is a bit difficult and $ 40 a night to park is a bit over the top.
The rooms are laid out in several buildings. I stayed across the street in the Canon building and it was not bad. Great bed, reasonable amound fo room, nice desk and shower. Good amenities in the shower, i.e., soaps, bath gel, etc.
It is a renovated building and wiht mid-​century modern making a comeback this is a place to consider.
The workout room is small. Got there early and was the only one in the place, and none of the remote controls worked on the treadmills. Half way through the workout I notice another remote on the bike, it worked! But then much of what is available is only available at $ 9.99. Say what?
Would I come here again? Likely as the price is reasonable.

Very cool, hidden gem. Awesome patio vibe.
I stayed here for 2 weeks while shooting in LA. The room was great. Drinks were amazing. And the staff was always friendly and helpful. Lissette is the go to girl there. Not only is she a pretty face but she’s helpful and friendly.

I had a pretty good experience at the Avalon.
The Good: Nothing was AMAZING. Rooms were kind of small, not super clean. The pool was fine, and we had a nice round of drinks at the bar. I have been to nicer hotels, but this one is just fine. Great location, though!
The Bad: Any time we called down to the front desk – for a cot, for a valet, for a set of silverware – it was HOURS before our request would be processed. We waited, no joke, 5 hours for a cot. 45 minutes for a set of silverware. WEIRD.
I can’t say anything about the price, as I didn’t pay (thanks to my husband’s work). Seemed expensive, though.

This place is literally across the street from me. I have never stayed here and had a friend visiting from out of town. I came here to pick her up and take her to Starbucks.
She was so happy with the hotel, she gave me a tour and it was really quite nice. It is a small boutique hotel, with soothing colors and a lovely interior. The staff was also friendly. The middle has a courtyard with pool. Although architecturally, the hotel is quite old, the rooms are completely renovated and feel brand-​new and modern.
I would definitely suggest staying here if you can. It is in a great location for Los Angeles and less expensive than most Beverly Hills hotels!

This hotel is hidden in plain sight on Olympic Blvd. It is a boutique hotel. Very old building but they did a good job in the lobby. Very special & unique decoration.
The Service: Only 2 valet staffs. Very short driveway so it got crowded after 2 cars parking in front of the hotel. The staff at the front desk is very friendly.
The Parking: Valet Parking (FREE)