Animal Emergency Center of the Quad Cities

I was there last week for my dog. Right away when we got there they were able to help her. They were very compassionate and understanding and even under the circumstances it was a good experience. I thought that it was going to be so much more expensive than it was, so I was happy. I’d pay anything to help my dog but it’s always nice to see a smaller bill than you thought was going to come.

Great staff, prompt service, everyone involved in my dogs care took time to explain and talk about his condition and treatment. I was actually surprised at the low cost for an emergency visit. Very pleased.

Very quick service and the staff are truly concerned about your pet. The only downside is that I suspect, like a lot of vet places, they only give you the most expensive options to help your pet. My cat had had a stroke and was clearly blind and hadn’t been cleaning herself for months; they completely ignored the second part and offered too-​expensive shots that she would have to endure for the rest of her life, leaving us only with the option to put her down. Maybe it’s just me, but I felt like more could have been done to help her.

We have unfortunately had to visit the emergency center twice in the past year. We were extremely happy with the greeting staff and the veterinarian both times. They were thorough. Clear in their explanations and treatment options. And made sure we understood the cost of the different tests and procedures along the way. There were no surprises at the end of our visit and the cost was commesarate with the service.

I took my small dog for emergency treatment on a weekend that my vet was closed. First I was quoted over $ 800 for his tiny 3 inch leg (he was scraped up pretty bad from a car). These people are worse than car repairmen — they start quoting you astronomical prices for unnecessary treatments — it’s as if they use the love for your pet against you for their own profit. Perhaps they are trying to get customers to pay for their new building. Instead of reviewing my dog’s repair in front of me with my dog. They escorted my pooch to a different room. A few of the staff seemed to know what the other was doing. The assistant had a different story than the doctor. After all was said and done, they whittled the price down to $ 440. Still alot for some stiches, a cheap paper cone (which did not prevent him from tearing at his stitches), some medication (which was clearly 2 – 3 times the price after checking prices on the internet). They did not even bandage his leg, left an open wound with «bone exposed.» Animal Emergency Center basically slapped us on the butt, happily took our money and sent us on our way. They did the bare minimum in caring for my dog and then overcharged for it. After viewing this exposed bone (because it was not bandaged) and fearing possible amputation. My dog had to have his leg re-​stitched and bandaged by a REAL Vet for half the price these incompetant boobs charged. My Vet was amazed that AEC — would leave his wound open with no bandage. My dog has been in alot of pain, when they could have bandaged his leg, been more attentive and informative. I clearly feel taken advantage of and ripped off. I would sooner peel my own skin off than go to these clowns again — they did a half-​ass job. In todays economy, no one has that kind of money to simply drop for services that are mediocre. Though there is no price on my dog’s well-​being — they could have put more effort into securing his wound for the fee I was charged. If I did a half ass, mediocre job at my place of employment, I would either be fired or reprimanded. These people should be ashamed of themselves.

This business has relocated a few blocks west. The new facility is large and clean. Parking is convenient. I phoned before taking my dog in. They treated her with kid gloves, gave an injection for pain, and sent us home with a prescription. Charges incurred were appropriate for care given. I’m glad the Quad Cities has a facility that provides round the clock care for my pet.