Ace Property Rental

This property management group is a complete JOKE! It is a son and mother team who are completely unprofessional and disrespectful. I had SEVERAL issues with the house I was renting and each time, it took an absurd amount of time to address the issues.
The first issue was that my garage door came off of the track. I called them at 2:00 in the afternoon, and left a message (there is NEVER anyone there to answer phone calls) and after waiting 2 hours, I called back. It took TWO full days for anyone to respond to my call, all the while my home was left open to the public and my garage contents were insecure all night. When someone did finally get back to me, they sent out their own personal «do-​it-​yourself» man in an unmarked car. It took an additional 3 days to get the garage door fixed (total of an entire work week!).
In April of last year when there was a large of rain, the ILLEGALLY rigged up septic system stopped working and my entire basement and all of the contents were flooded and ruined. It was a 3 month process of constant calling to get Steve to act on ANYTHING. He was unacceptably rude and unprofessional to the water removal/​restoration team and my personal insurance agent as we were all trying to get a resolution to the problem.
The bottom line, Steve has no idea how to run a business. He has an arrogant-​for-​no-​reason personality and is extremely rude and ignorant to his customers, clients and the other professionals that work with his business.
I would not have even given this business one star if it wasn’t required.

I do not recommend this property management group to anyone.
We connected with Steve and his mother (they run this business.) because he was working for Mel Foster doing their rentals. When they decided to sell him their contracts, and he moved to doing it independently, it was our problem to track him down for move in. That should have been our first warning sign. but we’d already paid a deposit.
Anyhoo… There is seldom anyone in the office to take your call or take your payments. I’m not sure why they rent office space when they are not usually there.
Next, they do not take repair requests seriously unless you make a point of hunting them down. Our rental had a leak in the ceiling of the first floor, stemming from a leak on the second floor, and Steve, the property manager, really didn’t take it seriously. He never fixed it. When he showed our rental to the next renters, they pointed out issues, and he told them it was no big deal and they shouldn’t care.
I’d hate to be the owner of the property when the management scares off tenants with poor attention to repairs and other issues. I really don’t think they care for their properties. They just want the rent.
To be fair, they did let us out of our lease early when they found replacement tenants, but that’s about all I can say that is positive. When I called (a couple of times) to inquire about the return of my deposit, the manager put me off several times. He never did contact me back. I did, however, receive my check in the mail later… and I will happily say I got my deposit back. which was good, since when I moved into that home it had not been cleaned or prepped prior to turnover. He mailed it to the property address we had been leasing rather than contacting me for a new address… good thing we had set up mail forwarding!
My family and I likely would not have decided to leave early (or even at all) if we had felt like the management cared about the house. Unfortunately, it needed so much work, the management was not interested in providing it, and we did not feel we should be the ones making the changes necessary to make it a home worth living in. Had they cared more, we might have held on and enjoyed our time in the property. Instead, they immediately made us think we should look into living elsewhere. And as it turned out, their standoffish attitudes ended up making the new renters back out as well. It was vacant for a few months after we moved out, and he blamed us when showing it, saying we took our time moving out and he had not had time to clean it up (ummm what??).
I don’t recommend them to anyone wishing to rent, and I definitely do not recommend them to anyone looking for management of their house. I give them two stars instead of one because they were honest overall, and we did get into the home easily and we did get back our deposit. However, they were just too lackadaisical in their approach to management and I just wouldn’t recommend them compared to the other agencies in town.