AutoZone

I would give this location less stars if it was possible. The chain advertises itself as a friendly and helpful place to get auto parts. The ads shows staff assisting customers. This was the opposite of my experience. I came in for a brake light and I could not read the numbers off the old one. Three people standing around fighting over who not to help me. The kid that was selected pointed and refused to walk over and show me the bulb. The guy at the cash register was rude. No thank you. No have a nice day. Terribly managed location.

I know firsthand that these guys aren’t treated well by their corporate managers. There is no official training after being hired so you get thrown out there and this in turn provides poor quality service. There’s always some overpriced product that «needs» to be sold at the register because in reality I it’s almost 100% profit for the company. Regional and district managers come in and check up on the store’s performance and make employees feels like they’ll lose their jobs over not pushing these items at the register.
I was a mechanic for many years and worked for this company so I was able to help customers out with not only their parts but with any technical questions they had. I’d also jump in and help out fellow coworkers that couldn’t assist their customers. Unfortunately the lack of training available for employees and new hires is a disservice to both the paying customers as we’ll the employees that need the job and want to help but can’t due to lack of knowledge.
I definitely understand the frustration because I’m a customer as well and in this particular store the service is horrible. I’ve encountered disgruntled employees that are basically hanging out and can’t even be bothered, give an attitude when asked for something that isn’t available on the self service side of the store (such as brakes, spark plugs, etc.), there is no order at all. When I worked at one we saw someone at the register and we rung them up ASAP. If you were helping them at the parts counters and they were paying credit, we rung up there (common sense). If you were short staffed and had to juggle tasks or were involved in a tech discussion or helping someone out, excuse yourself briefly and ring up the person at the register. You’d be surprised how when you’re providing good service to someone they’ll easily understand when you want to quickly go ring up a customer that’s ready at the register.
I’ve heard inappropriate conversations in this store, walked thru smoke clouds from the employees smoking right at the front door. I went in to get a check engine light scanned. Just so you know when you lose power to the car’s computer it erases the memory. So after a while the light comes back on so you can scan the car and see what the codes are no fix the problem. The associate didn’t comprehend that it takes a while for that check engine light to come back on because of the several tests the computer is running, he assumed it was fixed and refused to scan it. I wanted the scan because I did the repair and wanted to see if it was finally cleared or still pending results… that’s it. That way you can move on or stay alert for the light.
In summary this store is in dire need of employee training, organization and possible restructuring of management because clearly the problems aren’t being addressed.
Tip: for parts go to the small auto parts stores that aren’t a chain. We have many on Long Island, that’s where shops get their parts and always have been (for very good reasons). The price difference will surprise you in that most of the time it’s the same if not less and they’re quality parts.
*for chemicals (brake cleaners, wax, etc.), oil, filters, light bulbs go to walmart. Much cheaper and it’s the same product.
Good luck, hope this helped

This store sucks. All the employee’s wear black hoodie sweat shirts that cover there red autozone shirts, and name tags. Went in there last night to purchase some motor oil. An employee bumped into me, burped in my face and walked away. This store is also not organized. Everything is all over the place.

Not sure if I can figure out how this store operates. You get your stuff, then you go to pay, but can’t figure out where the line is. The cashiers are also the parts people, so there is no dedicated cashier. I went to pay for winshield washer fluid, thinking I was next on line when the cashier left his spot and went to spend the next few minutes with a clue-​less customer. I was left there with no cashiers in sight. I put my washer fluid down on the floor and just left. Other times, you buy something and the cashier will tell you that they are having a «special» on some crap they just happen to be selling at the register. No thanks, your stuff is already overpriced and I don’t need anymore cheap crap like flashlights or hinge oil. Watch for the add-​ons, too. Bought a new car battery there. Before I knew it, they had already added felt-​terminal washers and terminal grease to my purchase. The grease made the terminals slippery and so the battery cable wouldn’t hold. Had to de-​grease the terminal to get a good solid fit. I miss Auto Barn and others.

Have to agree with Allison on her review as employees here are helpful but not that knowledgeable. I’ve come to expect that from these auto chain centers. Gone are the days of the mom and pop auto parts store where the guy behind the counter had all the answers.

Helpful, but not knowledgeable. I walked in needing new bulbs for my break lights. The person didn’t know what manufacturer made my car model, and then he told me that it required special tools to change the bulbs, «Not like a Camary, which anyone can do.» I went to a service center, where the «special tools» were the mechanic’s hands.
I know nothing about my car. I’m a single female, who needs a bit of hand holding when it comes to car maintenance. However, when I’ve been to other auto parts stores, they’re knowledge was a bit more on par.
I did walk out with what I intended to buy, but it wasn’t the best experience.