RCN Lehigh Valley

Friday April 29 I was told someone would be here on Monday, May 2, to look into relocating our cable as noted in above review. I was told I had to wait home all day from 8 am to 8 pm, later corrected to 8 am to 9 pm by the technician. I asked my cell be called. I stayed home all day Monday (good thing as technician called home line). I kept calling and being told a half hour by three separate people on three calls. Technician finally came at 7 pm. We discussed a new cable route. I was to be called the next day, Tuesday, May 3. No calls. At 4 pm I called and was that the person I was talking to would send a note to construction to contact me. Now 7 pm on Thursday, May 5 and no calls. All I got was an RCN email at 7 pm on May 4 about my prior Unilocal post offering to try to help me. What a rotten way to treat customers. Tomorrow off to Verizon store to see what they offer in our neighborhood. And I will get back to Unilocal reply person because evidently the only way RCN gives service is when they get a one star on Unilocal.

RCN is the worst cable company around. Don’t switch to RCN just be coz they have new offer.
They suspended my service which I requested, on the wrong date. As a result I was not able to check my messages and lost all the messages friends left me.

RCN cable has always been happy to take your money, laugh in your face, and give you nothing for the rip off prices they feel they are entitled to. We can’t get FiOS and they know it. Extortion is their main game. Now, they want to dig up my front lawn to run their cables. Am I not wrong in objecting to trespass on my private property? We have had satellite for years, although we have had problems, I simply refuse to payRCN cable prices no matter how much they lie about what they think they can provide. Much less, rip up my front lawn and swear they will fix it. They have a history of bad business practices & I know them for what they are. LIARS!

They make it a real hassle to even pay them. I had to change my autopay because my credit card number changed and you can’t do that online. Ok, I call in to do that, however, they stops my current autopay from going through and they tell me I have to pay it manually. I heard something on the order that I could pay over the phone for $ 6.95 or I could pay online and get surcharged $ 1.00. That’s really obnoxious, I have to pay them in order to pay my bill?

They are crooks! $ 11 late fee on a bill that was paid a week after the due date?! Not to mention that week was a holiday! They do not give you a grace period whatsoever! I can’t believe how inconsiderate this company is to their customers! They charge a ridiculous amount for their service and the customer service representatives are extremely rude. If you are lucky enough to live in an area that they haven’t MONOPOLIZED consider your options before picking them. The entire industry disgusts me. It’s almost as bad as going to the DMV.

I’ve never had a problem with the internet or cable service. But they will rob you blind unless you are paying attention to each and every bill. Sure, the new customer rate is good. But without notice, they will start increasing it by a couple of dollars every month. Mine went from $ 60 to $ 90 in less than 3 years for basic basic cable and internet. The last straw was when it went from $ 84 to $ 90 in one month.
I called to either cancel or get a lower rate. All they offered was an internet speed increase. No other attempt to retain me as a customer. I cancelled it and am now using the mobile hotspot on my phone for internet. Eat s*it RCN.

I get RCN’s 110Mbps (download) internet service at my apartment in Whitehall, and only pay $ 49.99 plus taxes. Service Electric can ONLY offer up to 25Mbps download and it costs $ 54.95 (not bundled with TV)
Never had a problem with RCN, always get someone on the phone when I call, and the technician who installed my internet was very nice.

Literally the worst choice for cable, phone, or internet in the Lehigh Valley. We dealt with both the consumer and the business sides. Finally figured out it was the same call center and the same inept customer service reps answering both sides. Was lied to about prices by a coward in the sales department, not a single bill was ever correct, and most technical details had contradictory answers depending on which rep you talked to. If you have another choice for either your home or business, go with them instead. Nothing is worth the headache and frustration you will get dealing with RCN. They are considered a joke by every major business in their territory.

Loathe being held hostage by internet providers. Because my «promotional» period ended, my monthly internet bill went from $ 39.99 to $ 59.99 with no increase in service. I called RCN and complained so the customer service person offered to reduce my bill $ 5 and increase my internet speed to 50 mpbs. He told me that was the best he could offer… I told him, no thanks… I waited and called RCN back to accept the offer even though I don’t need nor want the faster speed. All I want is the same service for a lower monthly cost… This customer service person couldn’t find the «original» offer in my account so she offered a new deal. I keep the 25 mpbs for a monthly cost of $ 49.99. When I asked why the first rep couldn’t offer me that «deal» the second rep couldn’t give me an answer. Loathe the games these utility companies plan. Maybe if I call again tomorrow it’ll go back to the original $ 39.99 monthly cost.

RCN is the absolute worst in every way possible, both Internet Service and Customer Service! I wish we had other options in the Lehigh Valley other than RCN and Service Electric garbage. It would be absolutely perfect if Verizon FIOS or Comcast came to the area. I would switch in a heartbeat.

A bit expensive but I’m happy with my service. Customer service is good and they have always come out for a problem within a day or two.

I live in a apartment complex where I can only have rcn cable/​internet. When I called to have my service turned on they told me that I would be paying $ 119.00 a month for Internet and cable. After about ½ a month I got a bill for $ 197.00. When I called they couldn’t explain to me why it was so high, after asking to speak to a manager he told me I was being charged for a full month when I only started it half way through. The next month I received a bill for $ 412.00. Once again I called them and they couldn’t explain why, since I’m have no other choice I paid the $ 412.00 and canceled my cable now I have only Internet. I pay $ 60 a month for Internet that does not work I have to constantly reset the box. I returned the equipment once already. This is the worst service I have ever had. When we move we will not be getting RCN again and I will never recommend it to anyone ever.

The only bad thing about moving to Bethlehem would be RCN. I had them about 7 years ago and their customer service was SO BAD I swore I’d never do it again!!! (Bill was always inflated!!, Rebooting my router nearly every day and customer service representatives who were always rude and out right lied all the time. Nothing was ever handled when they said it was!!!) I moved back last month and didn’t have much of a choice but to try them again since I can’t get FIOS here (CRYING!!!) That lasted 24 hours!!! They tried to contact a boyfriend through me in an attempt to collect a debt (I would’t give his info even if I did have it after that shady call!) and lets talk about the customer service rep who refused to place my call into a supervisor and then put it on hold and just left it there. Nothing has changed in 7 years, probably since they seem to feel they have a monopoly here. Thank you RCN, as of last week I am a surprisingly happy Direct TV customer.

i switched to rcn from another local company about 9 months ago, and I love it. ive never had any problems! I have the step above the very basic cable package, and cable internet. at my old place with roommates there 5 tvs with cable, I had the pc with the internet, everyone else used the wireless router. that bill was about 160 a month. this one is just 2 tvs, and under 100. I only had to call customer service once and they fixed my problem immediately. my internet and cable has never cut out. my old cable was so laggy and pixelated that watching anything towards the end was a joke. (I would have complained but I was moving in under a month, didn’t care at that point). the cable guys came out to install on a sunday! weekend installing?! sweet. however there was a lock on the box from the old tenant here being with a different company. my old one too lol. so they sent out two guys on Tuesday and got it all set up and installed within about 40 minutes. free install, free first month. and autopay online. my only complaint is a lot of my favorite channels are in the next step up from my package, which would be about another 15 a month. and also not a fan of the thousand channels in the guide, most of which I do not get. but I never remember what ones I do have, especially for channels I rarely watched before, so ill select a channel only to see the upgrade number. but all in all im pretty happy with rcn and the great service. I hear great and terrible things about rcn, blue ridge, service electric and Comcast though, so no company is perfect.

I had RCN for 2 years and recently switched to Service Electric. (I also have had FIOS and Comcast in my previous residence in Bucks County).
My biggest complaint with RCN is a. YOU MUST RENT cable boxes. $ 15 a pop. For internet, DVR and second hopper DVR in bedroom my bill was 140.00 a month with all fees, taxes, etc. I couldn’t get it any lower. I dropped phone only to save 11 bucks so went from 151 to 140.
My second complaint is the Internet modem needed to be rebooted once a month to reset the network. Sometimes it would crap out in the middle of an important email, etc. annoying me endlessly. Tech always had us do the same thing. Reboot!!! Gee thanks.
My third complaint is all those boxes: modem, tivo box one and two must be on constantly. The average cost to my electric bill? $ 8 per box per the electric audit we had. (That happens when you run up 50 electric bill when you are away for an entire month with no heating, ac or lights running — you ask the power company why? — they can come give you an energy audit)
I am much happier with Service Electric because I can now pay $ 52 a month all in for basic cable (no rental boxes), 3 TV hook-​ups, free modem (no monthly fees) they installed with my wireless router plugged in for wi-​fi.
We are in our home here 10 days a month — traveling to city for work — and treat it as a getaway/​vacation home. So I am endorsing Service Electric and giving RCN this crappy review because there should always be an option in rural places such as ABE where antenna (OTA) TV is just not an option, to get basic channels CBS, NBC, FOX, PBS, etc. in your home plus high speed internet without having to take out a loan to catch the news, surf the web and watch some netflix. Saved a 1200 a year by not using RCN. Go figure.

RCN must train their phone reps to lie to customers! I have been told countless times that my bill would be under $ 110 and would be guaranteed to stay there, and my last bill was $ 146. it has been as high as $ 187. I finally gave up and cancelled their service, now they want me to ship their equipment back to them! I switched to Fios with a 2 year price warranty. One week after I cancelled RCN, they called me to find out why I had dropped them. When I described the lies about rising prices, the rep tried to to me that I was wrong! i will never fall for another RCN guaranteed bundle price. They lie!

have RCN 5 years and never have had any problems and always talk to a real human when I call. The internet speed is also pretty consistant.

Expensive, terrible equipment, just a complete rip off, I have had nothing but bad experiences with RCN (retarded cable network)

Really good service, but this is a company that does not value its existing customers. Fabulous deals restricted to new customers only. For $ 10 less than I pay for internet only, RCN offers newbies same internet speed plus digital TV. Still for less, same plus HD. For about $ 10 more, phone, internet and HD cable.

I found customer service to be polite and accommodating.
ABRY Partners, LLC acquired RCN Corporation in August 2010 and radically changed their retail prices. I would ignore any review on this site not dated 2011 since it is certainly obsolete information.
In 2009 the CATV went all digital. In June 2010 my parents were being charged $ 182.50 + taxes/​fees/​insurance and extra cable box fees for phone/​internet/​Cable TV.
I called last week under the new management and they were very accommodating. They reduced the price of the service to $ 109.99 (slightly above the «new subscriber» price) and included Showtime and The Movie Channel, and internet was increased from 10 Mbps to 15 Mbps.
My recommendation is to call at least once or twice a year and ask if any new services are available. The latest freebie was a two television TIVO system.
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Comparison with Competition
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Right now RCN is cheaper than Service Electric Cable’s bundled option
SECtv Valu-​PIC (Phone, Internet, Cable) … $ 109.95 /​mo
RCN Signature Digital TV with Showtime/​TMC & High Speed Internet and Phone. $ 99.99 /​mo
And RCN is a much better option at a lower price
59 channels in High Definition for RCN vs. none for SECtv
25 Mbps internet speed for RCN vs. 1.5 Mbps for SECtv
TIVO QUAD, and second monitor TIVO